Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
Extensive experience with Windows Server 2003 and MS Exchange Network/server maintenance Network improvements/repairs/upgrades
Technical help desk experience Knowledge of C , HTML, Java, Linux, Unix Cross tier components implementation Information security
Skills Experience Total Years Last Used ------ ---------- ----------- --------- Windows, Unix, Linux, Mac OSX, VMWare, HBSS VMWare Five 20APR2012
Disaster Recovery Planning: Created and implemented first ever recovery plan on USN asset for six cross operating servers that is still being used.
Network Security Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
Network Support Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
Technical Support: Solely managed one hundred fifty desktops, six servers, Hubs and several switches for a crew of over one hundred and thirty six personal.
October 2007 to October 2012 United States Navy Bangor, Wa Sonar Technician and Network Administrator
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Responsible for the management, maintenance, and security of the entire submarine tactical network. Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. July 2006 to December 2006 KDRV 12 Medford , OR Production Assistant
Planned and executed day to day studio news. Conducted graphical operations for news production.
Education and Training
2011 Center for Information Dominance, Learning Site Bangor Bangor, WA Journeyman-Networking Core
2008 Naval Submarine School Groton, CT Tactical Computers and Network Operator
2008 Naval Submarine School Groton, CT Electronics Core Apprentice Technical Training
2006 Full Sail University WinterPark, FL Associate of Science Computer Animation
2004 West Ottawa High School Holland, MI High School Diploma