Technical Coordinator II Resume

Title

Technical Coordinator II

Primary Skills

Personable Technical Support Representative with 3 years experience

Location
US-SC-Greenville (will consider relocating)

Posted
Jun-07-12

RESUME DETAILS

Career Overview

Personable Technical Support Representative with 3 years experience. Willing and able to learn new systems and adapt to changing technologies and environments.

Qualifications

Excellent problem-solving abilities
Technical help desk experience
Comfortable with change
Fast learner

Strong analytical skills
Computer applications
Proficiency in TCP/IP protocols
Windows and Linux

Accomplishments

COMPTIA Network Certification
COMPTIA A Certification
Leading rating as Technical Coordinator II in 2011

Work Experience

January 2010 to Current
Verizon Wireless Greenville, South Carolina
Technical Coordinator II

Analyze and resolve complex equipment, voice, and data related problems
Identify and escalate network and system issues to the appropriate group using ticketing system
Support and educate customers on equipment features and use
Handle billing related inquiries
Actively mentored and supervised new employees during on the job training period
Participated in the User Acceptance Testing “UAT” group that perform testing for devices at pre-launch and post launch
Managed equipment room check out of demonstration devices for use by representatives
Create positive customer interactions over the phone consistently

January 2004 to July 2010
Chick-fil-A Greenville, South Carolina
Manager

Responsible for daily operations, including opening and closing the restaurant.
Manage up to 25 employees per shift.
Prepare multiple catering orders for both delivery and pickup, in many cases making several hundred items per order.
Handle register count down, daily sales deposits, and balance safe funds at the end of the day.
Improved efficiency of truck ordering and inventory management
Well-developed customer service and time-management skills

May 2003 to December 2003
Vector Marketing Greenville, South Carolina
Sales Associate

Achieved $3,000 in personal sales
Developed customer service skills

Education and Training

2009 Greenville Technical College Greenville, South Carolina
Associate Degree Computer Technology - Network Administration

GPA 4.0, President's list honoree every semester
Coursework includes:
Network Administration
Computer Systems Management
Technical Support Concepts
Internet and Firewall Security
CISCO Internetworking Concepts
Red Hat Academy/Linux scripting
SQL database management

Certifications

See above

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »