Resume of IT Project Manager

Title
IT Project Manager

Primary Skills
IT professional with multiple certifications and a record of achievement delivering implementation projects

Location
US-NY-Fresh Meadows (will consider relocating)

Posted
Mar-07-08

IT PROJECT MANAGER
ITIL CONSULTANT / IT SERVICE MANAGER / ISO 20000 CONSULTANT, AUDITOR

Talented and motivated IT professional with multiple certifications and a record of achievement delivering implementation projects in support of organization objectives. Practiced in clarifying business requirements and specifications, implementing innovative solutions, and negotiating with suppliers.
* Praised for technical expertise, outstanding management skills and ability to direct all phases of project-based efforts ensuring on time, within budget completion meeting or exceeding all specifications.
* Skilled, versatile communicator and facilitator, effective with co-workers, customers, and technical participants at all levels in an organization.
* Creative and resourceful problem solver with solid reputation for root cause analysis, resolving complex issues and delivering exceptional customer service.
* Personal strengths include exceptional customer focus, disciplined work ethic, broad-based knowledge, strong technical background, adaptability, and flexibility.


TECHNICAL SKILLS
----------------
OPERATING SYSTEMS:
Windows 95/98/2000/XP/VISTA, Windows Server 2000/2003
Apple OS X 10.x, Apple OS X Server 10.x

SOFTWARE:
PC Anywhere, Microsoft Office, Microsoft Dynamics, Microsoft Office Project, Microsoft Office Accounting, Apple iWork, Apple iLife, Apple Final Cut Studio, Apple Aperture, Apple Remote Desktop, QuarkXPress, Quicken, AutoCAD, Adobe Creative Suite, SAP

RDBMS:
Access, SQL Server, FileMaker

PROTOCOLS:
TCP/IP

HARDWARE:
Apple, IBM, Dell, HP, ASUS, Acer, NEC, Toshiba, Panasonic, printers, work stations, Cisco routers

OTHER:
IP telephony, VMware, Parallels, ITIL (v2, v3)


PROFESSIONAL EXPERIENCE
=======================

INDUSTRADE CO., LTD. - TAIPEI, TAIWAN - 2002 - 2007
Global trading company specializing in industrial power electronics, thermal production equipment, and new IT consulting division with branch office in Singapore.
PROJECT MANAGER
Served as liaison and primary contact for multiple internal and external technical teams while planning, directing, and managing complex IT Projects.
* Managed $150,000 project to implement companyis SAP system to enhance existing business processes, and provide data backup and recovery.
* Led 5-member team in successful implementation of ERP system for client in 3 business days after competitor required a 2-week shutdown of operations.
* Participated in performance tuning of network that reduced downtime from 10% to 2%.
* Led 4-member team in $20,000 project migrating system and data to new servers in compliance with companyis technology refresh program every 5 years.
* Developed first Traditional Chinese ITIL training manual and delivered instruction to over 1,000 students in many IT, non-IT companies, and departments of government to teach the ITIL implementation methodology.
* Designed and successfully implemented paperlessi environment for company workflow and document flow.
* Ensured high availability of system and continuity of service by overseeing 10 servers and 50 computers.


INTERNATIONAL COOPERATION AND DEVELOPMENT FUND - MBABANE, KINGDOM OF SWAZILAND - 2005 - 2006
Mission is to strengthen international cooperation and enhance foreign relations by promoting economic development, social progress and the welfare of people in partner nations around the world.
ASSISTANT TECHNICIAN
Provided technical support for Embassy workers, mission members, and compatriots living abroad by installing and supporting IT infrastructure in the mission and local schools.
* Single-handedly, in 18 months with $1 million budget established centralized data center with 50-node, 5-server network, furniture, and hardware/software for 15 offices, and 2 dormitory buildings to serve 75 employees with 6-substation computer networks to data center.
* Recognized for excellent training and communications skills. Successfully led 10 local workers to complete networking installation.
* Sustained positive rapport with diverse customer base by quickly resolving all technical issues.
* Ensured high functionality of system by implementing security plan in compliance with Embassy standards.
* Received Award Certificates from Taiwan Embassy, Taiwan Technical Mission, Taiwan Compatriots Association, and Ministry of the Interior.


EDUCATION
=========
CERTIFICATE OF COMPLETION, COMMUNICATIONS
NATIONAL TAIWAN UNIVERSITY 2004

BACHELOR, AGRICULTURAL EXTENSION
NATIONAL TAIWAN UNIVERSITY 2004

ACTC, APPLE CERTIFIED TECHNICAL COORDINATOR
ACHDS, APPLE CERTIFIED HELP DESK SPECIALIST
ACDT, APPLE DESKTOP TECHNICIAN
ACPT, Apple Certified Portable Technician
CERTIFIED ITIL FOUNDATION V2
CERTIFIED ITIL FOUNDATION V3
CERTIFIED INSTRUCTOR, ITIL FOUNDATION V3 COURSE, THE INSTITUTE FOR INFORMATION INDUSTRY (III) (APMG AFFILIATE)
CERTIFIED, ISO 20000 CONSULTANT
CERTIFIED, ISO 20000 LEAD AUDITOR
CANDIDATE FOR MCSE, MICROSOFT CERTIFIED SYSTEM ENGINEER (EST. FEB 2008)
CANDIDATE FOR PMP, PROJECT MANAGEMENT PROFESSIONAL (EST. MAR 2008)
CANDIDATE, IT SERVICE MANAGER CERTIFICATION (EST. APR 2008)

Certifications
CTC, APPLE CERTIFIED TECHNICAL COORDINATOR
ACHDS, APPLE CERTIFIED HELP DESK SPECIALIST
ACDT, APPLE DESKTOP TECHNICIAN
ACPT, Apple Certified Portable Technician
ACSA, Apple Certified System Administrator
CERTIFIED ITIL FOUNDATION V2
CERTIFIED ITIL FOUNDATION V3
CERTIFIED INSTRUCTOR, ITIL FOUNDATION V3 COURSE, THE INSTITUTE FOR INFORMATION INDUSTRY (III) (APMG AFFILIATE)
CERTIFIED, ISO 20000 CONSULTANT
CERTIFIED, ISO 20000 LEAD AUDITOR
CANDIDATE FOR MCSE, MICROSOFT CERTIFIED SYSTEM ENGINEER (EST. FEB 2008)
CANDIDATE FOR PMP, PROJECT MANAGEMENT PROFESSIONAL (EST. MAR 2008)
CANDIDATE, IT SERVICE MANAGER CERTIFICATION (EST. APR 2008)


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