System Administrator Resume

Title
System Administrator

Primary Skills
Wintel Server/Desktop, Active Directory, Trading Floor

Location
US-WV-Charleston (will consider relocating)

Posted
Oct-13-09

PROFESSIONAL SUMMARY

• 5+ years experience with Windows 2000/2003 Servers and Active Directory
• Strong Understanding of Microsoft Windows OS networked technology including Domains, Trusts, Active Directory, Security, DHCP and DNS
• Over twenty years of experience in Information Technology with emphasis on Desktop and Windows Server engineering/administration.
• Coordinate and support major upgrades and disaster recovery
• Lead team member in addressing technical issues
• Canadian Imperial Bank of Commerce -- Lead on trading floor relocations and Windows rollouts
• Barclays Capital -- senior member of team responsible for 1500 user relocation.
• Morgan Stanley - Coordinated hardware and software assessments for Business Units for 4000 desktop rollout.
• Memorial Sloane Kettering -- Responsible for migrating Novell Netware 3.12 to Windows NT 4 environment.
• JP Morgan -Y2K compliant NT 4 rollout


EDUCATION & CERTIFICATION

• Penn Foster College Online Certificate Program Visual Basic.NET Programming, On-going
• Villanova University Online Certificate Program- Essentials of Project Management, 2003
• DeVRY Technical Institute, Woodbridge, NJ- Electronic Technology Diploma, 1987.
• Westcon Incorporated New York, New York- Certified NetWare Engineer, 1993



PROFESSIONAL EXPERIENCE

12/2003 to Present
The Dow Chemical Company, South Charleston, WV
System Administrator

• Wintel Server Administration (NT, Windows 2000, Windows 2003)
• Microsoft Networked Technology Support (Active Directory, DHCP, DNS, Domains, Security & Trusts)
• Define, document and maintain SLA agreements with clients (R&D Scientists).
• Prioritize and resolve a large number of requests in a fast-paced, demanding environment
• Solutions provider for the Administration team
• Work with technicians and administrators to resolve issues
• Analyze data from call tracking system to identify trends and initiate corrective actions
• Work with R&D partners to identify needs and fulfill custom solution, either independently or leading a project team of support personnel
• Provide application support as follows: Install Software; Problem Determination and Resolution; and Problem Escalation (Vendor, Level II Support; Includes all levels of Dow)
• Perform License Administration, Management and Support including Vendor Interaction and Client Interaction
• Perform Windows backup administration (Backup Exec version 10 D)
• Define server standards and perform builds
• Storage administration
• Provide Disaster Recovery planning and support
• Coordinate major systems upgrades


7/2003 to 10/2003
Barclays Capital, New York, NY
Business Support Analyst

• Provided technical phone support in a Windows 2000/Active Directory environment
• Logged all calls, via Remedy, and routed any issues that required escalation
• Utilized remote control software (PC-DUO) to troubleshoot desktop issues
• Completed assigned Service Requests, including configuring laptops and desktops and training users on remote access
• Assigned as liaison to specific Business Units (BUL). As BUL, setup and prepared for all New Hires and Visitors, addressed concerns and coordinated User Acceptance Testing of new applications as they pertained to the assigned Business Unit.

5/2003 to 7/2003
Fitch Ratings, Inc., New York, NY
Desktop Support (Contract)

• Provided 1st through 3rd level desktop support to all end users, including answering all incoming calls, logging tickets, and troubleshooting all software and hardware related issues
• Configured and installed all laptops and desktops for new end users.
• Troubleshot all remote connection issues (VPN) for end users traveling abroad.
• Environment consisted of Novell NDS and Lotus Notes with Windows 2000 and Office XP on the desktops

1/2002 to 9/2002
Barclays Capital, New York, NY
Technical Consultant

• Point of Contact to all users during UAT (User Acceptance Testing)
• Coordinated firm-wide laptop inventory of approximately 200 laptops and tracked all pertinent statistics via spreadsheet for the purposes of generating reports
• Member of the deployment team, which included configuring testing, installing and utilizing Windows 2000 Professional and Compaq Workstations
• Performed firm-wide desktop inventory
• Member of Support Team responsible for the relocation of 1500 users to a new facility

3/2001 to 10/2001
Morgan Stanley, New York, NY
Technical Consultant/Business Unit Liaison

• Performed in Project Manager Role for relocation project of more than 4000 users.
• Migrated users from Windows NT to Windows 2000 Professional.
• Created and documented processes and procedures for desktop inventories.
• Assisted the Relocation Project Management Office in planning and execution of the various stages of the relocation.
• Conducted Interviews with Business Unit Administrators in order to learn the nature of their desktop environment and the applications they used.
• Coordinated hardware and software assessments for each Business Unit in order to fully document every end user's configuration.
• Submitted all recorded data from the assessments to perform replacement desktops builds.
• Acted as subject matter expert to Business Units, applying knowledge of computer software, hardware and procedures.
• Performed server backups and addressed technical issues on laptops and desktops of fellow team members.
• Liaison with engineers at the Desktop Building Facility to explain any unique market data applications and to recommend changes to the configuration process when required.
• Delivered oral and written presentations for the purpose of updating the Program Manager on progress of the assessments.

9/1999 to 10/2000
Fitlinxx Incorporated, Stamford, CT
Technical Support Specialist

• Supported client sites throughout North America and the United Kingdom.
• Performed software upgrades and routine maintenance on client databases utilizing PC Anywhere and RAS.
• Assisted with product development (hardware and software) and quality assurance, especially regarding usability issues.
• Served as single point of contact to client calls regarding billing and service issues.
• Provided support at client sites for all Windows NT 4.0 Workstation and Server, Ethernet Networks and PC Hardware issues.

6/1999 to 8/1999
J&W Seligman, New York, NY
Help Desk Agent - Independent Consultant

• Contracted on a short-term assignment to provide support to 500 onsite clients as well as 200 nation-wide brokers.
• Support included Windows NT 4.0, Microsoft Office, Microsoft Windows '98, IBM ThinkPad Laptop series and HP Desktops

8/1998 to 2/1999
Memorial Sloan Kettering Cancer Center, New York, NY
Independent Consultant

• Worked on project that contributed to the design, testing and migration of an enterprise-wide network to DHCP/NT with DNS from a Novell 3.12 environment.
• Integrated business and medical applications to create a standard NT 4.0 desktop Ghost image to be rolled out to every department.
• Researched and presented the merits and implications of various options available under consideration such as NT Security and Windows NT printing.
• Assisted with software distribution.


11/1997 to 8/1998
JP Morgan, New York, NY
Independent Consultant

• Led team of four in the testing and assessment of the Y2K compliant desktop standard, to be rolled out into a Novell NDS, static TCP/IP environment.
• Responsibilities included integration of business specific applications into the build and then providing support to the business units in the rolling out of the desktop image.
• Contributed to the creation of the methodology of the Y2K desktop image install process.
• Contributed pieces to the documentation of the desktop image install process.
• Assisted design engineers in the troubleshooting and resolution of several problems as they pertained to the desktop image during the development phase.



6/1997 to 9/1997
Prime Time Consulting, Inc., New York, NY
Senior Consultant

• Provided support and performed administrative tasks at client sites.
• BEA Associates: Deployed Windows NT 4.0 Workstations in a Novell NDS environment.
• Merrill Lynch: Mail Administrator as well as assisting in the rollout and configuration of Microsoft Outlook.


2/1997 to 5/1997
SBC Warburg, New York, NY
Relationship Manager

• Supported Equities Trading Floor at SBC Warburg for Perot Systems
• Provided third level technical support to traders
• Served as the Single Point of Contact in coordination of moves, additions and changes on the trading floor
• Served as liaison with Directors on the trading floor and Perot Systems IT groups
• Meet with Perot middle and upper management in order to address issues relevant to maintaining a productive relationship with Equities Trading Group
• Conducted interviews and evaluated candidates for second level support positions
• Provided first level support of Market Data services such as Bloomberg Terminals, Reuters PTW, Instinet and Trac Data
• Escalated to third party vendors persistent and urgent Market Data technical issues

1/1995 to 2/1997
Canadian Imperial Bank of Commerce, New York, NY
Associate/ Senior Trading Support Analyst

• Senior trading floor support analyst on 500 plus position trading floor
• Support included a mixed networking environment with NetWare 3.x, TCP/IP, NFS, cc: Mail, HP Open Mail, and Windows NT (versions 3.5, 3.51 and 4.0)
• Participated in the selection of prospective candidates for technical positions by conducting interviews and evaluating their skill sets
• Actively involved in the large scale rollout of Windows NT (versions 3.5-4.0)
• Actively involved in large scale moves of entire departments and, in one instance, an entire trading floor

Previous: Eight years (7/87-1/95) served as a PC Technician.

Certifications
See above


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