Resume of IT MANAGER / SYSTEMS ENGINEER

Title
IT MANAGER / SYSTEMS ENGINEER

Primary Skills
IT MANAGER / SYSTEMS ENGINEER Technical Troubleshooting / Project Leadership / Customer Support

Location
US-NJ-Clifton

Posted
Feb-11-08


IT MANAGER / SYSTEMS ENGINEER
Technical Troubleshooting / Project Leadership / Customer Support

IT professional offering 7 years of Citrix experience and a record of achievement supporting, troubleshooting, and repairing networks and systems. Known for developing solutions that improve efficiency of IT and business operations.

* Organized take-charge professional, exceptional follow-through abilities, sees projects to successful conclusion maximizing customer satisfaction.
* Praised for technical expertise, leadership, and ability to work independently or in a team environment ensuring all projects run smoothly and efficiently to meet or exceed specifications.
* Valuable depth of experience across multiple business industries.
* Known for developing solutions that improve efficiency of IT and business operations.
* Reputation for exceptional project management abilities, consistently delivering large-scale technical projects on time, on specification, and within budget.
* Personal strengths include excellent work ethic, adaptability, broad-based knowledge, organization, and flexibility.


TECHNICAL SKILLS
================
CERTIFICATION & EDUCATION:
CCSP, Citrix Certified Sales Professional
Computer Science, JERSEY CITY STATE COLLEGE, Jersey City, NJ
Computer Science, NJIT, Newark, NJ

OPERATING SYSTEMS:
2000 workstation, 2000 Server, 2003 Server, Windows XP, Windows Vista, Citrix XenServer, VmWare ESX 2.5.1

SOFTWARE:
Citrix XP, Citrix Presentation Server 3.0, 4.0, 4.5 Citrix Edgesight, Citrix Access Gateway, Citrix Provisioning Server, Citrix MSAM, Citrix Desktop Broker, Microsoft office products

PROTOCOLS:
TCP/IP, ICA

HARDWARE:
HP DL 380, 360, 580, 385, ML 570

TOOLS:
HP SIM


PROFESSIONAL EXPERIENCE
=======================

CITRIX SYSTEMS - NEW YORK, NY - 2006 - PRESENT
Global leader in software sales and services to optimize and secure delivery of corporate and web-based applications.
SALES ENGINEER
Target mid to large companies in New Jersey area assisting with sales calls to demonstrate products, conduct technical discussions, and train customers and channel partners on product functionalities.
* Increased profitability 20% year over year in New Jersey territory by learning customers' needs and selling appropriate products and tools.
* Demonstrated exceptional ability as a fast learner and self-motivated by quickly learning unfamiliar sales practices and meeting channel partner's demands on a timely basis.
* Excellent communications skills. Able to take highly technical and complex information and translate it into easily understood information for non-technical professionals.
* Recognized for excellent training at the Iforum06 and 07 events by teaching users in 3 three-hour classes how to upgrade their existing Presentation Server to the newest product line. Including building out the training materials, labs and overall class design.


POLO RALPH LAUREN - LYNDHURST, NJ - 2002 - 2006
Specializes in high-end casual/semi-formal wear for men and women, plus accessories, fragrance, and housewares.
SENIOR SYSTEMS ENGINEER
Pivotal leader ensuring high availability of servers across the global enterprise.
* Planned, implemented, and supported technical projects related to system infrastructure, including building, designing, implementing, and supporting global Citirix Farm.
* Managed creation of new Datacenter including space planning, servers, SAN's, electrical, and HVAC.
* Setup MetaFrame Secure Access Manager in Europe for remote accessibility.


COMPUTING CONCEPTS, INC. - EAST RUTHERFORD, NJ - 1996 - 2002
Service provider of fully integrated technology systems and solutions.
ENGINEER
Ensured high functionality and stable operation of clients' IT infrastructure.
* Sustained positive rapport with diverse user base by performing technical troubleshooting of systems and network problems and quickly resolving all issues.


MICRO DATA SYSTEMS - COLTS NECK, NJ - 1994 - 1995
IT consultancy supporting computers, software, and peripherals.
PC SPECIALIST
Repaired and replaced computer hardware and printers.
* Provided exceptional levels of customer service and developed lasting client rapport within a short period by performing 2nd level desktop/laptop/printer triage and support.

Certifications
See above


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