Resume of Senior Programmer/Analyst

Title
Senior Programmer/Analyst

Primary Skills
Experienced in systems design, implementation and support.

Location
US-PA-Crescent

Posted
Jan-31-08


CAREER SKILLS
* Experience in designing and writing programs in Clarion for Windows, Clarion for DOS, AWK,
SHELL, CBASIC, Builder 2.0.
* Experience working with an embedded code, template driven, 4GL language under Windows.
* Experience working with relational databases.
* Working knowledge of C, Lantastic, and Clipper 5.2,some limited programming in Clipper.
* Experience using and configuring UNIX, various Windows platforms, and many other software packages.
* Experience working with data file structures and structured programming.
* Experience working with both real-time and batch processing.
* Understanding of relationship between software and hardware.
* Experience with a wide range of hardware configurations.
* Very good problem solving skills.
* Very good written and verbal communication skills as well as being detail oriented.
* Skilled in evaluating end user problems and needs quickly and efficiently.
* Quick study, learned all of the computer languages on the job.
* Ability to assemble computers from motherboard level up.
* Experience using and installing many different types of device drivers and database file drivers.
* Experience handling complaints and dealing with negative situations with customers.

PROFESSIONAL EXPERIENCE
SENIOR PROGRAMMER/ANALYST, 1998-July 2007
Acclamation Systems, Inc. 111 Ryan Court, Pittsburgh, Pennsylvannia
Provided 2nd tier product support for medical billing software to insurance companies or third party administrators.
Software provided customers with a full solution to their medical billing needs. Worked on customer logs that
described problem that customer was having. These logs were taken from customer via customer service who
received call from customer. In my position I would research and test problem if needed. Would make code
changes if needed and new copy of problem program(s) was given to customer. Programs were written in DB/C.
TECHNICAL SUPPORT MANAGER, 1997 to 1998
Topspeed Corporation, Pompano Beach, Florida
Reorganized technical support duties and methods to meet changing customer needs while also reducing stress
level for support staff. Perform basic duties as manager of a tech support department. Oversee corporate support
customers which was premier support offered to customers.
* Sysop of corporate forum on CompuServe.
* Revamped our tech support plans to better suit our customers needs while increasing revenue from department.
* By modifying the types of support offered to customer base I was also able to cut support costs considerably
by eliminating unneeded phone lines.
TECHNICAL SUPPORT SPECIALIST, 1995 to 1997
Topspeed Corporation, Pompano Beach, Florida
Provided tech support to software developers using the Clarion programming language on DOS and various
Windows. Assisted users in implementation of various techniques and methodologies in
the Clarion language as well as explained database normalization. Provided assistance in designing and writing
programs in an embedded code, template driven 4GL language. Wrote and tested Q&As on the specific steps needed to
incorporate features of the Clarion language into programs. Worked with users in converting database files from one
file format to another via different file drivers. Support provided via 900 lines and paid support programs. Also
handled personal corporate support accounts.
* Achieved a senior tech support position in 5 months.
* Appointed sysop of the corporate BBS.
* Earned employee of the month award in 5th month of employment.
* Wrote article about the Clarion language that appeared in an issue of Clarion for Windows magazine.










William J. McCombs
1164 Marble Street * Crescent, PA 15046 * (724)457-8555 * wmcfd79@westpost.net

PRODUCTION MANAGER, 1994 to 1995
Paragon Retail Systems, Boca Raton, Florida
Responsible for building, quality control, and shipping of turnkey point-of-sale computer systems. Other
responsibilities included purchasing of equipment and inventory control as well as negotiating prices with vendors.
Made diskettes for software upgrades and updates on disk duplicating machine. Virus checked all diskettes to be
shipped. Completed and shipped orders for supplies that were placed by customers. Responsible for returning all
inoperable equipment and having equipment repaired for warranty exchange pool. Responsible for making sure
delivery schedules were met for computer systems to new customers.
* Designed and implemented several quality control procedures.
* Designed easy, step by step instruction package for customers to use in setting up their computer system.
TECHNICAL SUPPORT SPECIALIST/PROGRAMMER, 1993 to 1994
Paragon Retail Systems, Boca Raton, Florida
Performed technical support duties related to point-of-sale software and hardware. Assisted with
setup of automated credit card processing, made LAN cables, assembled computer systems and
performed various integrity tests on all components. Assisted in packaging of computer systems for
shipping and performed various quality control checks.
* Co-designed a Design Specifications Document over 100 pages long that helped to secure a
contract for custom point-of-sale software.
* Assisted with screen capture graphics which were contained in sales proposals.
* Presented brief informational speeches about our Help Desk to prospective customers.
* Wrote utility programs in Builder 2.0 and Clipper 5.2 and data conversion programs in Clipper 5.2.
* Designed and wrote automated end-of-month procedure for customers that eliminated 4 hours of
work for users each month.
PROGRAMMER/TECHNICAL SUPPORT, 1985 to 1993
Systech Corporation., West Palm Beach, Florida
Responsible for maintaining accounts receivable software related to the court reporting industry. Software operated on DOS,
CONCURRENT DOS, CP/M, and UNIX based platforms. Responsible for all program upgrades to DOS based software written
in CBASIC as well as technical support to 150 firm client base. Designed, wrote, and maintained many programs written in AWK
and SHELL languages on UNIX based systems. Acted as a system administrator on over 100 UNIX based systems via modem.
Responsible for initial setup of computers that included installing hard drives, memory chips, custom boards, device drivers, and
installation and customization of operating system. Tested and evaluated hardware including those for use in a multi-user
environment.
* Designed and wrote data conversion routines that opened up a new market for our sales
department by giving existing clients the incentive to upgrade to a larger system.
* Rewrote programs to be more modular.
* Full range of skills using UNIX tools including vi, grep, uucp, etc.
* Trained clients on-site and via telephone in proper use of software and hardware.
EDUCATION
Associates Degree in Computer Programming, June, 1985
Associates Degree in Accounting, June, 1985
BELMONT TECHNICAL COLLEGE, St. Clairsville, Ohio

C programming course, December, 1991
PALM BEACH COMMUNITY COLLEGE, Lake Worth, Florida
Clipper 5.2 course, December, 1993
APPTITUDE Seminars, Ft. Lauderdale, Florida

Course study:
COBOL, FORTRAN, BASIC, RPG II, General Accounting, Tax Accounting, Payroll Accounting,
and Cost Accounting.
* Selected as one of four students to represent college in a Data Processing Management Association
sponsored COBOL programming competition.
* Helped finance education through college work-study program.

Certifications
See above


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