Software QA Manager Resume

Title
Software QA Manager

Primary Skills
SDLC, QA Methodology, Project Management, Windows, Unix, C/C#

Location
US-CA-Los Angeles

Posted
Oct-23-09

Objective
Software QA Manager\Lead involved in the quality assurance and product release aspect of the software development lifecycle

Summary of Skills and Qualifications
Managed a team of 8 QA Analysis and contractors in all phases of software testing
Managed vendor integration certification with external partners
Trained in systematic software testing
In-depth knowledge of QA methodologies
Strong understanding of product development life cycle
Successfully delivered commercial & service software products
Experience testing web-based and client/server products
Experience using Segue & Mercury automation tools
Customer facing experience with on-site installation, configuration & training
Programming skills in C#, C/C++,VB,VBScript,Silk,SQL
Platform experience with Windows 2003/2000/XP/NT, Unix, Solaris

Work Experience
Virgin Mobile USA -- Los Angeles, CA 10/05 - 10/09
Software QA Manager
Managed the test & release phase for major releases and hot patches for Virgin's Customer Care and Billing System for wireless phone service
Managed functional, system, user acceptance, performance, regression & automation testing efforts
Managed vendor integration testing and certification with external partners for real-time and batch processing
Facilitated regular bug scrub meetings with QA, Dev, Tech Support & MIS
Prepared master test plans, estimated and allocated test resources for each release
Reviewed and analyzed requirements specs and converted to test cases
Managed as many as 8 QA analysts, contractors, and interns
Reviewed and analyzed test cases created by QA analysts
Interviewed, trained, and mentored QA analysts and interns

Microsoft Corp - Mountain View, CA 7/99 -- 10/05
System Integration & Test Engineer
Developed test plans and test cases for Microsoft TV Digital Cable and IPTV Service
Review & analyzed customer specific requirements and prepared validation test plan
Maintained bug reports using Raid bug tracker
Executed customer specific test cases for backend components of a TV based web service
Components included logon & authentication server, proxy server, cookie server, SQL Server, IIS, Video On Demand
Executed test cases for client software running on Motorola set top boxes -- DCT series
Client features included EPG, DVR, VOD, Chat, Messenger, Photo, & Video Viewer
Automated test cases using Silk, VB Script and in-house test harness
Installed and configured Microsoft TV server products at customer site
Trained customer technical staff on server operation & maintenance

Hyperion Solutions - Sunnyvale, CA 9/96 - 7/99
Sr. QA Engineer
Developed C & VB language test programs for the Essbase OLAP API
Developed a test driver for an object oriented API using Java
Maintained an API test tool written in C by providing bug fixes and feature enhancements
Developed automated tests using shell scripts and QA Partner
Prepared master test plans and test procedures documents
Processed bug reports using ClearQuest and MS Access
Worked closely with technical support and product marketing to resolve customer issues and refine product requirements

Unisys Corporation - Camarillo, CA & San Jose, CA 9/88 - 9/96
Sr. Software QA Engineer
Developed test programs for a cross platform system level API using C
Developed MS Test scripts to test a proprietary PC LAN card and network driver
Installed, configured and maintained a large heterogeneous test bed consisting
of proprietary CTOS workstations and Intel PCs connected via LAN cards
Developed printer driver tests for a network printing system similar to Windows printing
Developed API tests using C, Pascal, & Pro*C for an Oracle and ISAM database


Education
Bachelor of Science, Computer Science - 1989
California State University, Northridge

Certifications
See above


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