Resume of IT Director

Title
IT Director

Primary Skills
Areas of expertise range from management of Help Desk operations, Network Administration to Systems development/support

Location
US-NJ-Trenton

Posted
Feb-06-08

INFORMATION TECHNOLOGY PROFESSIONAL

PROJECT MANAGEMENT - APPLICATIONS DEVELOPMENT - SYSTEMS PLANNING/STRATEGIES

Information Technology professional skilled with network technologies, utilizes applications technologies to enhance 24/7 Software/Hardware Operations. Areas of expertise range the full scope from management of Help Desk operations, Network Administration to Systems development and support. Possess the ability to research and assess systematic problems and evaluate methods of alternatives to achieve optimum solutions. Combines intuitive and systematic approaches in the execution and follow through of business objectives.

Technical Skills

UNIX, Linux, MYSQL, OSX, HTML, XML, Perl, Solaris, Cisco CCNA, NAT, Firewalls, Cisco & HP Network Devices, LAN/WAN Architecture, Virtual Servers, Vmware, PhP, Apache, Microsoft Products, Novell Netware CNE, Dell, HP Servers, Netapp, EMC Network Appliances, Wireless Infrastructure & Services, Network Operations, Open Source Applications, Windows Server 2000 & 2003, Exchange, MS Project, Windows 95,98, ME, 2000, NT, XP, Vista and Active Directory.

Professional Employment History

RUTGERS UNIVERSITY, Office of Information Technology 1988 to Present
Project Manager, Associate Director
Telecommunications Analyst
Manage $3.5 million annual budget, 20 full-time employees, overseeing 400 part-time staff in support of 70,000 users for web, portals, databases, email, file storage, and document management.

*Took charge of a multi-million dollar project that was behind schedule. With the team, worked around the clock to ensure timelessness of the project and to meet the deadline for the scheduled ribbon cutting ceremony.

*Built a team and successfully led a project to provide 2000 users internet access through WiFi with minimal startup money. Today the project is self profitable and self-supporting and has grown to a multi-campus effort to deploy WiFi infrastructure supporting 70,000 users and over 2.5 TeraBytes of traffic per month.

*Direct the functionality and performance of 12 data centers all performing various functions and providing redundant disaster recovery locations

*Instituted cross training programs for all staff to ensure continuity and functionality between departments.

*Directed a geographically diverse staff, developed programs for staff growth and diversity.

*Planned and directed a 3-year $10 million dollar equipment ever-greening plan for replacing end-of-life equipment in high traffic public areas. This presented state-of-the-art facility to perspective students and members of the state legislature.

*Developed project time lines, negotiated with project team members for effective coordination of resources, oversaw multiple simultaneous project implementations.

*Developed annual and 3 year projected technology budget for various capitol projects.

*Designed the network and electrical layout of several multi-million dollar facilities for public computer use.

*Negotiated annual contracts for hardware, software and services saving 15%-20% annually.

*Developed and implemented strategic, disaster recovery and business continuity plans, security and general operations.

*Lead disaster recovery team, designed, planned, and implemented power and data backup hardware. Lead development team to centralize wireless infrastructure and desktop management saving $400,000 annually.

*Developed three-year equipment replacement plan and budget for bandwidth and hardware. Managed 24/7 help desk and on call emergency staff for network and equipment outages. Developed and oversaw technical support and customer service training for all support staff.

*Directed the consolidation of remote computer systems that allowed the department to centralize support. This eliminated the need for 5 traveling staff members and saved $400,000 annually.

*Provide training to more than 300 Help Desk team members each year for customer service and software applications.

*Guided a university committee on computer purchases gave technical, financial and pedagogical recommendations.

*Enhanced back office processes and procedures, increasing efficiency and reducing costs.

*Provided insight to various university committees and built consensus for funding new capital expenditure projects.

*Initiated annual advertising campaign to recruit new staff and organized the vetting of more than 1600 applications to fill 300 Help Desk team positions each year.

*Designed and collaborated with architectural department to renovate various student computer labs that receive in excess of 2 million logins per year.

*Wrote and edited new and existing security policies to ensure compliance with Federal HIPAA regulations and COSO best practices.


Education/Training

Bachelor of Science in Computer Science - Anticipated completion in 2008
Thomas Edison College, Trenton, New Jersey

Associate Degree in Applied Science
Mercer County Community College, West Windsor, New Jersey

Mini-MBA Business Essentials from Rutgers University Business School

Rutgers University Business School - Leadership Development Program
Disney Institute - Courses in Approach to Customer Service and Leadership Excellence
Cisco - Requirements for CCNA

Professional Memberships/Committees

Educause
NJEdge.Net
Academic Computing Initiative Committee


A Detailed List of Professional Presentations is Available upon Request

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-NJ-Trenton »
View all resumes in US-NJ »

View other IT Director resumes, IT Manager resumes