Lotus Notes/Domino/Blackberry Administrator Resume

Title
Lotus Notes/Domino/Blackberry Administrator

Primary Skills
Domino Blackberry Admin

Location
Canada-ON-Richmond Hill

Posted
Oct-08-09

IBM Certified System Administrator -- Lotus Notes/Domino 6
Principal Certified Lotus Professional R5 (System Administration)

Objective and Background Summary

My areas of specialty are Domino administration/upgrades/deployment development/, Lotus Notes client support, Blackberry client/server support, data collection and project/staff management. I have extensive experience in pc/server management/support, database administration, software development/testing and helpdesk management/support.

Software Skill Sets:

/ ADPlus / ADSM / AIX / Arcserve / Backup Exec / Blackberry (BES, desktop manager) / Commonstore / DTOC
/ Excel / Intelliwatch / iSeries / Lotus Notes / NetBackup / Norton AV / Oracle / Outlook / Pager Gateway
/ PComm (greenscreen) / RAdmin / Remedy / RightFAX / Sametime / ServerAdmin Plus / Service Center / SQL / Symantec / TSM / USERDUMP / UNIX / VAX|VMS / Windows 9X|NT|2000|XP|Vista

Soft Skill Sets:

/ ability to work “under stress” / adapt to change quickly / adept in documenting processes
/ DR planning & testing / effective communication at all levels / leadership / multi-task in a fast-paced environment / Problem & Change Management / strong decision-making / SLA adherence / team mentoring

Work Experience: IBM

2007 (Nov) to present Senior Lotus Notes/Domino Consultant (contract)
2004 (Apr) to 2007 (Mar)Senior Lotus Notes/Domino Consultant (contract)

• Provide 3rd line client support for Lotus Notes to various clients and helpdesk
• Provide server support for Domino and Blackberry environment
• Test/support/configure Domino server for e-mail/apps (Domino, Blackberry, 3rd party apps)
• Work with IBM/clients to meet SLA requirements
• Maintain/upgrade server/clients for Lotus Notes and Blackberry
• Provide team mentoring for Lotus/Domino/Blackberry support

Work Experience: Lafarge Corporation

2007 (Apr) to 2007 (Nov)Senior Lotus Notes/Domino Consultant (contract)

• Provide 3rd line client support for Lotus Notes to Lafarge and helpdesk (10000 users)
• Provide 3rd line client support for Blackberry and Sametime clients
• Provide server support for Domino, Blackberry and Sametime environment to Lafarge
• Test/support/configure Domino server for e-mail & apps (Domino, Blackberry)
• Maintain/upgrade server/clients for Lotus Notes and Blackberry
• Provide team mentoring for Lotus/Domino/Blackberry support

Work Experience: Canada Life Assurance

2001 (Apr) to 2004(Mar)Senior Lotus Notes System Administrator

• Provide 3rd line support for Lotus Notes to Canada Life employees and helpdesk (5000 users)
• Provide 3rd line support for RightFax to Canada Life employees and helpdesk
• Test/support/configure Domino server for e-mail & apps (Domino, Sametime, BES)
• Maintain/upgrade server/clients for Lotus Notes
• Notes development: sales and tracking applications/support/enhance corporate Notes apps
• Provide support for Notes complementary systems: backups, SPAM, anti-virus

Work Experience: United System Solutions

2000 (Dec) to 2001(Mar) Senior System Support Specialist

• Consult to external clients to deploy/upgrade/support Lotus Notes systems (Canada Life)
• Consult to external clients migrating from Notes R4 to R5 (University of Toronto)
• Consult to external clients migrating from other mail systems to Lotus Notes
• Consult to external clients: install Blackberry Enterprise Server (Bell South, TD)
• Consult to external clients to deploy/upgrade/support Microsoft server/proxy
• Provide to external clients and United Systems support for Lotus Notes

Work Experience: Partners Computer Systems

1999 (Sep) to 2000 (Nov) Senior Lotus Notes Consultant

• Consult to external clients to deploy/upgrade/support Lotus Notes systems (Bell Cingular, Campbell Soup Canada, Star Data)
• Consult to external clients migrating from Notes R4 to R5/other mail systems to Lotus Notes
• Maintain/upgrade/support Lotus Notes for Partners Computer Systems
• Create and provide Notes support for Service Level Agreements (Pitney-Bowes Canada)
• Test/demonstrate/implement new Notes features (external clients)
• Test/implement/support/configure Notes for e-mail & apps (Domino, Sametime)
• Instruct Notes users on current and new (R5) features
• Develop/support Notes databases using Notes formula language
• Test/support/configure Windows 9X, NT 4 software on workstations & servers
• Support/configure Windows NT/2000 software on workstations & servers
• Test/evaluate/implement new server software

Work Experience: Zurich Canada

1998 (Oct) to 1999 (Aug)Lotus Notes Administrator

• Supported/configured Lotus Notes for company e-mail & apps (2500 users)
• Supported/configured Windows NT 4 software on workstations & servers
• Installed/maintained server backups using ADSM software (NT and mainframe)
• Installed/tested/configured various third party software for Notes servers (Diskeeper, Norton AV, ADSM Connect Agent)
• Third line support for Lotus Notes support, and backup and recovery
• Tested and evaluated new server software

Work Experience: Bell SYGMA/CGI

1997 to 1998 (Sep) Consultant - Server Management

• Supported/configured Lotus Notes software for company e-mail & apps (7000 users)
• Supported/configured OS2/Windows NT 4 software on workstations & servers
• Managed/directed 5 consultants/two contractors in Lotus Notes Toronto server team
• Installed/maintained server backups: ADSM, ARCServe, Netbackup software (on team to implement Storage Robotics)
• Application development: developed document/discussion/custom user/sales group DBs

Work Experience: Bell Canada

1994 to 1996 Application, Planning & Development Specialist

• Provided technical support for Business Communications Helpdesk: Lotus Notes, IIS (profs) X400, MS Office products and client workstation
• Installed/configured Lotus Notes software on Windows 95/NT, OS/2 and MAC
• Developed Notes database apps, wrote profs/rexx scripts
• Presented Information/training sessions for Lotus Notes

1991 to 1993 System Manager - Mechanized Reporting

• Managed system hardware VAX 8530 and MicroVAX 3800, Ingres/Oracle DBA
• Defined/resolved Ingres/Oracle application software problems
• Supporting Mechanized Reporting (payroll) application (VAX)
• Worked on team to rollout PC 4044C software to Comptrollers department
• Managed/directed two system operators

1989 to 1990 Manager - Estimates & Routines

• Worked with development team to code ESTIMATES application (Oracle)
• Managed Estimates unit staff of 11
• Managed Estimates & Routines unit of maintaining/tracking E&R projects for Bell Canada

Project Accomplishments:

• Presented technical overviews of new accounts to administrator team
• On Project team to upgrade Domino servers to ND8
• Tested/installed/configured ADPlus/USERDUMP (Blackberry debugging)
• Upgraded Blackberry servers to latest service packs (4.X.X)
• Project prime to upgrade mail design for domain mail databases to customized template
• Compiled (Excel) study of all Domino domain current tasks and jobs
• On Project team to upgrade Domino servers to ND6
• Enabled/configured transaction logging for Sunlife mail servers
• Compiled mail volume statistics on all Sunlife servers (using message tracking)
• Developed/deployed project/workflow/approval Notes app for Canada Life IPO sales depart.
• Notes project prime for migrating 300+ users from TD Canada Trust to Canada Life
• Install/test/configure Domino/3rd party products:Groupcast/MailingList/SecurTrak/Sametime
• Create/present Lotus Notes R4/R5 user education sessions
• Planned/implemented R5 upgrade to Canada Life departments
• Developed various Notes apps: Communications Project&Signoff Tracking Database/User/Administrator Tips/Translation Request/various sales/auditing databases
• Setup & managed business booth at Canada Life e-fair (representing Lotus Notes R5)
• Installed and configured Blackberry Enterprise Server at various client sites
• Installed and configured NT Small Business Server for external client
• Collaborated with Unified Messaging to install CallXpress & integrate voice-mail with Notes
• Installed and configured FAX for Domino, RightFAX
• Developed Notes databases: tracking, helpdesk, document using formula language
• Implemented R5 Notes Domain name change
• Performed consulting services to companies migrating to or deploying R5
• Migrated Lotus Notes R4 to R5, present/demonstrate R5 functionality
• Rolled out Notes calendaring and scheduling, Notes mail quotas
• Project leader to roll out ADSM Connect Agent for Notes across multi server/locations
• Install/test/configure/supported Diskeeper 4.0, Norton AV for NT on Notes servers
• Install/test/evaluated ServerAdmin Plus ACL software on Lotus Notes servers
• Ported ADSM/Arcserve backup system (4mm tapes) to Netbackup/StorageTek robotics
• Assisted in developing/negotiating SLA between Bell Canada/SYGMA for server/sftw support
• Managed Bell Lotus Notes software installation/upgrades R4

Technical Courses


• New Features in Domino 6 Admin 2003
• RightFax Admin 2003
• Using LotusScript in Domino R5 App 2002
• AIX user 2001
• R5 Messaging/Troubleshooting Sem 2000
• Lotus Notes Integrator 1999
• Domino Applications Administration 1998
• Lotus Notes System Admin I 1997
• Windows NT 4.0 Core Technologies 1997, Windows NT 3.51 1996
• Attended LotuSphere conferences (95,96,97)
• Lotus Notes App Dev I (R4) Update 1996
• Lotus Notes App Development I (R3) 1996
• Lotus Notes Technical User 1996
• REXX Programming 1994
• VMS System/Network Management II 1992,
• VMS Network Management I 1991
• VMS Architecture, 1991,
• VMS System Management I 1990
• Oracle Development, Report-writer 1989
• Ingres Development, 1989
• VMS Small System User/Management 1988


Education:

• BA Economics, 1989, York University, Toronto, Ontario
• Certified Lotus Specialist R4 (System Administration)
• Principal Certified Lotus Professional R5 (System Administration)
• IBM Certified System Administrator Lotus Notes/Domino 6

Community/Personal Interests:

• Involved in minor hockey/coaching/managing (certified level 1/CHIP/)
• Family, internet, cycling and squash

Certifications
Certified Lotus Specialist R4
Principal Certified Lotus Specialist R5
IBM Certified System Administrator Lotus Notes/Domino 6


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