Resume of Networking / VOIP

Title
Networking / VOIP

Primary Skills
Cisco-based VOIP telephony environment, currently working on CCVP certification

Location
US-GA-Tucker

Posted
Mar-25-08


Summary

I am interested in a networking position working in a Cisco-based VOIP telephony environment where I will be able to use my CCNA skills and continue to obtain VOIP experience. I am currently working on CCVP certification. I am flexible and able to travel on short notice.

Certifications

* CCNA =Cisco Number CSCO10159809 expires 10/5/2010
* MCSE =NT4 Still Valid until Microsoft expires NT4.

Computer Software and Hardware Skills

* Cisco Troubleshooting tools * Active Directory Admin
* Cisco Nam * Tektronix Phaser printers
* Cisco Works * Windows 2000 Professional
* SolarWinds * Windows 2000 Advanced Server
* Cisco Catalyst and IOS Switches * Office 2007
* Cisco Routers 1900, 2000, 3000, 4000, 5000, 7500 * Ghost 2003
* Cisco 6500 Routing Switch * HP Openview
* Cisco VOIP * Adobe Photoshop CS2
* Knowledge of Cisco Call Manager and Unity * Palm Pilots
* Knowledge of Cisco Call Manager and Unity Express * Blackjacks
* Microsoft Exchange Admin * Compaq Ipaq
* Office Communicator 2007 * HP Laserjet printers
* Windows XP Professional

* Experience with infrastructure and network operating systems, protocols, architectures, and equipment configuration, testing, and repair - DNS, DHCP, IP space management, NAT ,RIP, IGRP, EIGRP, STP,SMTP, VPN, 802.x, FTP, Unicast/Multicast, VOIP, H.323, SIP, etc.
* Experience required with routing protocols, architectures, and equipment configuration, testing.
* Experience required with LAN/WAN: 10/100/1000 Ethernet; VLAN/Trunking, ATM, Frame Relay, etc. routers (Cisco), and switches (CCNA), wireless access points (Cisco), utilizing Outlook, Visio, Word, Excel, PowerPoint, and Project.
* Ability to work in a team-oriented environment and service-oriented culture.

EXPERIENCE

04/2007-02/2008
Combest, Norcross, GA
Data Tech - Internal and external desktop support. Participated in multiple large Cisco VOIP network setups involving the installation of Cisco 7960, 7609 and 7000 phones, Cisco wireless phones, Cisco 6500 routing switches, cabling, racking and stacking servers and imaging Dell workstations. Also participated in a Mitel installation of phones including installation of cabling, cross connects and logging into console to set up extensions. VPN, PPP, Frame Relay, TCP/IP

12/2004-03/2006
EDS - Atlanta, GA
Network Analyst - Tier II (NEXTEL/Sprint Account) -Switches-1900,2500, 2506,2950, Routers-7500 Provided second-level support to NEXTEL for their internal and external networks. Configured and performed troubleshooting on Cisco routers and switches. Consulted with Network Design Engineers for design errors impacting network. Interfaced with local Telco's and external vendors to troubleshoot circuits and resolve issues affecting network connectivity. VPN, ISDN , TCP/IP

01/2001-12/2004
EDS - Atlanta, GA
System Administrator - Field Support (BellSouth Account) - Dedicated internal desktop support. Worked with hardware, software and network installations, upgrades and issues. Supported Dell and Compaq laptops and desktops, Palm Pilots, Ipaqs and Blackberries. Rotated server backup on DLT backup drives. Rotated 24/7 on call support for all BellSouth clients including Legal department and Vice Presidents.

02/1999-12/2000
BellSouth Advertising & Publishing, Tucker, GA
Sr. Technical Support Analyst - Worked on helpdesk that provided Tier I and II support to 3,000 users in a four-state region. Performed troubleshooting on Bellsouth proprietary applications, network connectivity and hardware support. Responsible for 600 laptop inventory, including imaging laptops and testing software for issues. Set up laptops and network for training rooms as needed. Gained limited experience of Exchange Server. This position was migrated to EDS in 2000 when BellSouth outsourced all IT functions to EDS.

9/1990-02/1999
BellSouth Advertising & Publishing, Tucker, GA
Directory Clerk - Worked as Pagination Gridder responsible for layout of ads in the Real Yellow Pages. Position involved following complex specifications and guidelines of ad placement and proofing of pages. Required interaction with multiple groups and working with short, rigid publishing schedules.

Certifications
* CCNA =Cisco Number CSCO10159809 expires 10/5/2010
* MCSE =NT4 Still Valid until Microsoft expires NT4.


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