Lead Computer Operator / HelpDesk Resume

Title
Lead Computer Operator / HelpDesk

Primary Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Works, Outlook Express, Lotus Notes and 10 key operation.

Location
US-NC-Charlotte

Posted
Oct-29-09

SKILLS
Windows 2002/2007, Exchange 2000/2003, Batch scripting, Net Backup, Troubleshooting knowledge, AS400, IBM Mainframes, AutoSys, VISTA, ZENA, TIDAL, RETEK, MAGIC, iHEAT, Remedy, NT Servers, UNIX, VI Editor, SQL, JCL, CICS, DOS, OS, RAPS, ZEKE, RS6000, Telnet, FTP, XCOM, FAQS, VOLLIE, LAN and WAN, TCP/IP, MVS, VSESPE, VSAM, VSE, VTAM, DASD, Secure Sync (Iron Mountain), Robotic Tape Drives, GPS system, Build cards for PC's, Impact Printers, XEROX Laser, and HP printers.
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Works, Knowledgebase, Outlook Express, Lotus Notes and 10 key operation.

WORK HISTORY

LEAD COMPUTER OPERATOR
Time Warner Cable (TEKsystems -- Contractor) 2009 --
•Monitor TIDAL Applications Site Scope
systems batch applications and backups.
•First line technical support of incoming
vendor issues.
•Manage Remedy tickets issues and password
issues for users.

PRODUCTION CONTROL ANALYST / COMPUTER OPERATOR / HELP DESK
Cato Corporation (Robert Half Technologies -- Contractor) 2006 -- 2008
•First line technical support of scheduling and
report distribution issues.
•Administration of the data promotion
process.
•Schedule batch applications to process at
production times of the scheduled day.
•Edit and process production batch and test
applications. Maintain batch run statistic.
•Analyze and audit jobs and batch applications performance. Log applications
schedule times.
•AS400 Operations experience and
VERITAS/Net backup experience.
•Computer operations monitoring summit
batch jobs and distribution of company
reports.
•Created reports for users, transfer reports for
programmers, distribution report lists, and
distributed output. Administer and support of
online report distribution application.
•Maintain all necessary documentation to
support report distribution process.
•Maintain store master file and organization
charts.
•Administer and support the batch scheduling
system.
•Assist with research and implementation for
Operations projects.
•Manage issues using incident management
tools, Magic, Heat and iHeat tickets.
•Basic functions on Autosys were setting up
testing, and running the daily, weekly,
monthly, and yearly batch jobs. Attaching
dependencies, notifiers, file watchers, placing
jobs on ice.
•Upgraded to ZENA with the same platform
but for more speed and efficiency.
•IT Helpdesk providing call responses to in-
house and clients errors or missing data.
•Installed and ran cable for the network
systems.

SYSTEMS OPERATOR III
Continental General Tire (Computer Task Group - Contractor) 2004 - 2006
•AS400 Operations, HP3000/9000, Lotus
Notes.
•Run and monitor batch applications.
•Monitor other workstations and replace them
when needed.
•Run and monitor FTP for file transfers.
•Receive and send files, print and distribute
reports.
•Created distribution reports list.
•IT Helpdesk providing call responses to in-
house and clients errors or missing data and
down workstations.
•Installed and ran cable for the network
systems.

COMPUTER OPERATOR
Coats North America (Adecco Technologies - Contractor) 2002 - 2004
•VSESPE Mainframe System, AS400
Operations, VAX, Lotus Notes.
•Run and monitor various batch job
applications, backups, restores, reboot or
IPL various systems, monitor file transfers
and interfaces; receive and send file
transmissions.
•Offsite tape managing, Help Desk.

COMPUTER OPERATOR
Ingersoll Rand
(TEKsystems - Contractor) 2002 - 2002
(Computer Task Group - Contractor)
2001 - 2001
•AS400 Operations, VSESPE Mainframe
System, RAPS, SAP, ZEKE, Maestro, FAQS,
VOLLIE, Lotus Notes.
•Run restores, reboot or IPL various systems.
•Run Net and disaster backups, offsite tape
managing.
•Monitor XCOM for file transfers and
interfaces.
•Receive and send file transmissions.
•Monitor various job applications, Cybex
monitors.
•Help Desk, print and distribute reports.
•Installed and ran cable for the network
systems.

ASSISTANT MANAGER
Stars Stationers, Inc. 1999 - 2000
•Assist manager with coordination of shipping
and receiving stock.
•Deliver office supplies.
•Track product inventory.
•Assemble office product.










COMPUTER WORKSTATION SUPPORT REPRESENTATIVE
Equitable Assurance (TechSolutions - Contractor) 1998 - 1999
•Operate and monitored WANG system,
FileNet, EQ2 Performers, Lightspeed servers.
•Maintain and monitor network servers, job
applications, VS systems.
•Supported large area of users within
LAN/WAN client server environment for
National Operations Center of a major life
assurance and financial service corporations.
•Performed special projects, monitored print
controls for output printing.
•Provided group documentation for all
operational procedures.
•Created distribution list, backup timesheets,
event manager and performer monitor
schedules.
•IT Helpdesk providing call responses to in-
house and clients errors or missing data and
reports.

COMPUTER OPERATOR
Telecommunications Software, Inc. 1997 - 1998
•Operated and monitored IBM Mainframe.
•Monitored polling operations for NP9000, PC
polling phone transmissions, download
information from tapes, and job applications.
•Printing and distribution of reports.

SENIOR COMPUTER OPERATOR
Rack Room Shoes 1997 - 1997
•Operated and monitored IBM Mainframe
system, RS6000, WINDOWS, LOTUS NOTES,
CC Mail.
•Monitored polling operations for stores file
transmissions.
•Ran backups, restores and performed user
support duties (Help Desk).
•Set up and ran cables to new host terminals
and printers.

COMPUTER OPERATOR
Carolina Medical Center 1996 - 1997
•Operated and monitored IBM Mainframe,
RS6000, MATKON and Radstat Systems.
•Ran backups, restores, tape librarian, Help
Desk, printed and distributed reports.
•IT Helpdesk providing call responses to in-
house and clients errors or missing data and
down workstations.

COMPUTER OPERATOR
Interstate Johnson/Lane 1986 - 1996
•Operated all information processing
equipment.
•IBM Mainframe, maintained computer
equipment, reboot or IPL when needed.
•Receive and send file transmissions.
•Corrected and made JCL changes when
needed.
•Maintained rotation of cartridge and tape
library through dynam.
•Worked with FAQS and SQL, SUNSERVER,
UNIX SYSTEM, LAN and WAN.
•IT Helpdesk providing call responses to in-
house and clients errors or missing data and
reports.
•Installed and ran cable for the network
systems.

OBJECTIVE
To acquire a position where my experiences in Information Technology / Computer Operations will prove beneficial to the organization while further enhancing my career.


EDUCATION
I attended Central Piedmont Community College 1981 to 1983 - Charlotte, NC for Associates Degree in Computer Science.
Graduated from South Mecklenburg Senior High, 1976.

Certifications
See above


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