Resume of Senior Project Manager

Title
Senior Project Manager

Primary Skills
Strategies and Roadmap, Client Relations, Business Analysis and Systems Design

Location
US-CA-San Francisco

Posted
Feb-15-08


QUALIFICATIONS

* Accomplished Technical Professional with a comprehensive background in Information Technology, Project Management, and Program Management.
* Provides end-to-end IT solutions, successfully executes deliverables from requirements phase to implementation.
* Collaborates effectively with executives, vendors, clients, technical experts, and staff.
* Keen ability to manage cross functional teams and recruit high achievers; successfully directed teams charged to design, integrate, and implement solutions from infrastructure to applications, consistently meeting goals.

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PROFESSIONAL SKILLS

* IT Strategies & Roadmap * Integration & Implementation * Business Analysis & Design
* Client Relations * Service & Delivery * Resource Management
* Requirements Planning * Quality Assurance Processes * Change Management

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PROFESSIONAL EXPERIENCE

PHILLIP SERVICES CORPORATION, Houston, TX 2007 - Present
Consultant, Environmental and Industrial Services Divisions

* Efficiently manages cross-geographic teams of offshore developers in India charged to design and develop applications, systems, and processes.
* Effectively communicates with cross-functional teams of Program Managers, Operational Managers, Quality Assurance, and Technical Support through several successful project lifecycles, delivery of fixed-time/fixed-price projects, scope, definition, release scheduling, and product quality.
* Manage Retail Services System servicing PSC locations operation and retail services customers across the U.S. and Canada utilizing efficient business processes that reduced operational costs, heightened productivity, and improved communication; resulting in increased customer satisfaction.
* Led projects utilizing RAD methodology, built service-oriented enterprise web-portal to automate approval process, scheduling, completion tracking, compliance tracking, and invoicing for Fortune 500 clients including Wal*Mart, Home Depot, and Kodak.
* Managed Operation Management Application of multiple projects related to the system key components such as interface with marketing system (Luxor), resource management, labor and equipment time management, payroll approval process, billing, and extensive reporting facility.

WELLS FARGO BANK, San Francisco, CA 2006 - 2007
Consultant, Internet Services Department, Pre-Production Support

* Managed multiple projects with competing priorities; involved facilitating business, technical, and operational requirements for applications and technology initiatives, providing leadership to cross-functional project teams, and maintaining project documentation.
* Organized multiple infrastructure projects related to providing hardware, OS, F5, application layer support; server monitoring and relocation services; server security, backup, recovery, and implementation; environment provisioning and application deployment engineering.
* Established system to standardize an environment requirement facilitating the release management resulting in a more efficient managed project for analyzing processes; serving as a single point of reference for environment technical specifications, release schedule, build, and availability status.

ALPHASYNERGIES INC., San Jose, CA 2005 - 2006
VP Operations

* Directed company's day-to-day operations, defined business, marketing, and operational plans.
* Oversaw set up of company infrastructure and intranet based on Microsoft Active Directory and SQL server with VPN access to all company employees.
* Built long-lasting strategic relationships globally to support client deliverables.

WELLS FARGO BANK, San Francisco, CA 1995 - 2004
Consultant, Online Customer Services, Internet Services Departments; Direct Distribution Group

* Directed team of analysts and developers through complete software development lifecycles; designed detailed project plans, effectively executed and communicated project phases, issues, and risks.
* Managed multiple online banking projects facilitating creation of Wells Fargo client base of 10,500,000 active online customers; introduced solution to streamline marketing correspondence without impacting productivity; reduced operating cost by $500,000.
* Implemented solution to support timely opening of new Wells Fargo phone center and Web Reporting facility; improved sales and achieved $1,000,000 cost savings.
* Managed design, development, and continuous improvement of the Application Management System; enhanced tracking supporting of on-line banking enrollment, product open, and marketing campaigns; serviced 250,000,000 calls a year; increased productivity by 25%.
* Initiated and managed design of web-enabled CRM application allowing business to improve customer relationship and retention. Contributed to 10% revenue increase in cross sell products.
* Managed project to outsource in-house fulfillment to a third party vendor; reducing company annual operating expenses by $750,000.
* Coordinated re-architecture to convert 15 hours of batch processing to real time processing and improve application scalability; resulting in increased customer satisfaction.
* Led seamless migration from Informix to Oracle within three months; resulting in an annual cost savings of $100,000.
* Design, developed, and deployed system to track, evaluate, and identify areas for improvement of personal financial advisors resulting in a 60% drop in customer complaints within a year.

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EDUCATION

Project Management Certificate ~ UNIVERSITY OF CALIFORNIA, Berkeley, California.

Intercultural Developmental Inventory Certificate ~ ICI, Portland, Oregon.

MS Structural Engineering ~ Leningrad Institute of Technology, Russia

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TECHNICAL PROFICIENCIES

SDLC, RUP, RAD, OOD, Design Patterns, Oracle, Informix, SQL Server, Java, XML, SQL, HTML, UML, .Net, C Sharp, WebLogic, IPlanet, Sun One, Apache Tomcat, IBM MQ Series, F5, N1, SAML HP-UX, Solaris, Linux, Windows, Citrix, ClearCase, CVN, Microsoft Word, Excel, PowerPoint, Project.

Certifications
See above


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