Resume of Project Manager

Title
Project Manager

Primary Skills
15+ years of combined experience managing teams, providing technical expertise and leadership.

Location
US-IL-Woodridge

Posted
Feb-20-08

SUMMARY
Focused IT management professional with over fifteen years of combined experience managing teams, providing technical expertise and leadership. Expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike-universally praising team spirit, independent work habits, but also excels with a team, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.


EXPERTISE HIGHLIGHTS
Project Management
* On-Site Project Manager for client overseeing multiple products. Worked with Client Management to successfully develop a customized solution as well as maintain a highly customized product.
* Coordinated and managed successful go-live. Based on the successful go-live; requested to return to provide additional management support.
* Excelled with managing projects from multiple directors as a Sub-Contractor for Deloitte & Touche on their Jackson Recreate Project for Jackson Memorial Hospital in Miami Florida
* Successful Project Manager for Y2K modifications for the Southern California Region of Kaiser Permanente

Program Development
* Over fifteen years of developing and maintaining programs and systems thru the life cycle of the products.
* Developed a reporting system for Jackson Memorial Hospital to allow them to evaluate the external collection agencies successfulness. This allowed Jackson Memorial Hospital to route more collection accounts to the most successful agencies bringing in more revenue for the hospital.
* Created and successfully completed project plan with well-defined tasks, milestones, test cycles, and specifications for a major database update. The plan served to communicate to senior management the progress of the project as we came closer to go live. A conversion job schedule was created along with the development of the database conversion programs.


EXPERIENCE
Project Manager - 2006 to Present
Netsmart Technologies, Inc, Great River, NY
Managed both internal and external resources to successfully implement purchased software. Responsible for project administration, implementation, and reporting the progress of multiple concurrent multi-million dollar projects. Facilitator for meetings involving planning, project status, and trouble shooting. Engaged with all levels at the client sites: spanning end user to CIO, CFO and COO positions. Called upon to work with troubled projects to help turn them around.
* On site Project Manager for client overseeing multiple Netsmart products. Worked with Client Management to successfully develop a customized solution as well as maintain a highly customized product.
* Developed system testing, data conversion, backup, recovery, and training plans for client implementations. These plans resulted in the successful implementations of products at six state wide facilities.
* Instruct training for both trainers and end users.
* Proven ability to work with diverse clients and build strong relationships.

Senior Consultant - 1998 to 2006
CTG HealthCare Solutions, Inc, Cincinnati, Ohio
Delivered consulting services for clients to help them achieve IT-related business goals. Managed medium-sized engagements of up to 10 consultants. Served in many roles including project manager, project lead, engagement manager, and programmer analyst. This required excellent communication and technical skills; requiring communicating engagement objectives and progress to internal and external management. Developed engagement proposals, including estimating and planning engagements. Cultivated successful working relationships with client management and their staff. Worked closely with IT Directors and client engagement managers.
* Successfully managed a team working on Y2K modifications for Kaiser Permanente's Southern Region Office. This included researching, designing, modifying, and implementing a plan to accomplish the task of modifying over 2,700 modules of software which included both online and batch programs.
* Served as a Subcontractor for Deloitte and Touche as the onsite revenue cycle expert. The role required many functions: Working with several levels of management including Deliotte Senior Partners, Deloitte Partners, Deloitte Consultants along with the Jackson Memorial Management and Employees; Communicated how the Jackson Memorial billing system worked; Develop programs to support Deloitte's investigation of work flows, billing history, and insurance requirements; Required to work in a dynamic
* While working as a Subcontractor for Deloitte and Touche served on a team responsible for designing and implementing system optimization improvements that facilitated the delivery of over $90 million in financial benefit to the organization.
* Developed system to read electronically transmitted reports from external McKesson Information Solutions clients. Convert the data from a non-standard format into a company standard format. This process included analysis, design, coding, testing, and promoting to production. Communication between multiple levels of management and support staff was required.
* Consistently received high marks from engagement evaluations complete by clients.
* Successfully created and implemented and interface to admit patients from ancillary departments in to the main patient admission system.
* Worked with Kaiser Permanente Departmental managers to create a program to select bad debt accounts that fit a specific criteria. This program was then used as the template for similar type requirements.
Developed and maintained internal websites for seven internal special interest groups.

Senior Systems Analyst Programmer - 1996 to 1998
SaCor Systems (Now called Provena Health), Joliet, Illinois
Provided Life Cycle Development for the Patient Management and Accounting systems of four independent hospitals. Each organization required customized development and programming.
* Successfully completed a project requiring major database modifications. This required creating a detailed project plan with well-defined specifications, tasks, milestones, and test cycles. The plan served to articulate the requirements involved in the major database development. Senior management was able to follow the progress of the project and understand all components involved. Personally was responsible for the creation of the programs and job schedule to complete these changes.
* Optimized existing code by identifying and rewriting inefficient programs reducing processing time by over 70% of some jobs.
* Worked directly with the user community to develop special reports requiring extraction of data from multiple IMS databases to communicate complex information in a readable format.
* Developed and completed solutions for High Profile Emergency production issues. Often requiring development and solutions to be completed with in 24 hours.
* Worked with a team to successfully modify and complete two major product releases, meeting very aggressive external and internally committed schedules. This required the retrofitting of over 1,000 software modules for each of the four hospitals which included both batch and online programs.
* Planned, developed and completed a process to retrieve key financial data from multiple databases required for an interface used to feed an external system.
* Frequently was called upon as a Mentor/Coach for team members.

Business Analyst - 1995 to 1995
Trans Union, Chicago, Illinois
Worked with the Banking Industry in developing Credit Approval Campaigns for new lines of credit.
* Multi-tasking several Major Banking Clients at a time to complete required deadlines.
* Analyzed banking requirements, procedures, and problems to automate processing allowing the banks to have a high confidence in extending pre-approved credit lines to individuals.
* Top Ranked Business Analyst after completion of corporate training coarse.
* Proven ability to learn new applications quickly and assimilate into an established working team.

Systems Analyst Programmer - 1993 to 1995
SaCor Systems, Joliet, IL

Systems Analyst Programmer - 1990 to 1993
Hinsdale Hospital, Hinsdale, Illinois
Provided programming expertise in maintaining the Patient Management and Patient Accounting systems. This included analysis, development, programming, testing and support of the system.
* Proved ability to learn a new programming language without formal training.
* Successfully developed and replaced un-documented PL/1 Programs. Several program source code had been accidentally destroyed and replacement programs written in COBOL needed to be created. The PL/1 source code was not available to use as a template to create the replacement COBOL programs.
* Developed conversion documentation when the organization decided to change vendors. Worked with the vendor and user community to design and document requirements for the conversion to the new system.

EDUCATION
B.S., Computer Information Systems
DeVry University, Lombard, Illinois
GPA: 3.36. Achieved Dean's List honors for each semester attending DeVry University. Recognized on the National Dean's List in 1990. Member of Epsilon Delta Pi. Membership required high academic achievement in the Computer Information Systems program. Senior Project worked with a team to develop a benefits tracking program for NiCor Gas.

TECHNICAL EXPERTISE
* Technical: COBOL, IMS, VSAM, JCL, TSO, PCS/ADS Plus, SOLIS, CICS, HTML, PHP and some Crystal.
* Platforms: Mainframe, OS390, Windows NT/2000/95/98/XP, Some Unix and Linux
* Software: MS Word, MS Excel, MS Outlook, MS Project, MS FrontPage, MS Publisher, MS PowerPoint, MS Visio, Dreamweaver MX, Extra

HONORS AND AWARDS
* Leadership Board Member, Oak Brook Community Church, Oak Brook, Illinois 2003. Nominated and Elected by the membership of Oak Brook Community Church to serve on the Leadership Board overseeing the spiritual and financial decisions of the church body.
* Consultant of the Quarter, Exemplar (Renamed to CTG HealthCare Solutions), Cincinnati, Ohio 1998. Was chosen as the Consultant of the Quarter out of 40 consultants for the quality of service provided to a key client.
* Webmaster, CTG HealthCare Solutions Special Interest Groups, Cincinnati, Ohio. Developed winning design for internal special interest groups and was appointed web master for the seven individual groups.
* Quality Council Member , SaCor Systems, Joliet, Illinois. Recognized as a key employee and nominated by co-workers to serve as a Quality Council Member. The Quality Council oversaw the Quality Assurance within the organization.
* Epsilon Delta Pi, DeVry University, Lombard, Illinois. Membership is granted in recognition of students who meet a core cumulative GPA minimum of 3.25 within the CIS, TCOM, BIS, and IT programs.

Certifications
See above


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