Resume of PC Support / POS Technician

Title
PC Support / POS Technician

Primary Skills
PC SUPPORT, POS, NURIT, VERIFONE, WINDOWS, OFFICE, PROGRAMMING, SOFTWARE, HARDWARE

Location
US-CA-LOS ANGELES

Posted
Jan-25-08


Objective

To secure a position as a Payment Terminal/PC Support Technician in the credit merchant services sector.

Summary

Nearly 20 years experience as a professional PC hardware/software technician, with two years added experience providing support for merchant payment terminals.

Experienced desktop support within high-volume call centers with ability to resolve a high percentage of elusive and recurrent support issues.

Able to work with troublesome POS system installs from concept to operational status based on matching terminal's unknown compatibilities to the operating environment.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and a detail-directed problem solver.

Proven ability to work both autonomously and in unison with staff, management and outside vendors.

Relevant Experience & Accomplishments

Customer Service/Problem Resolution

Talent for identifying customer needs and presenting appropriate solutions to customer issues.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Track record of assisting and developing the design and implementation of reporting procedures and methods that reduce labor costs and improve overall customer-satisfaction ratings.

Expertise in locating hard to find solutions for escalated customer service issues.

Secured numerous achievement awards for delivery of exceptional customer service.

Handled first-tier support and billing resolution in the Long Distance and DSL Call Centers for SBC.

Regularly worked on special projects for other departments.

Provided second-tier network support to the System Manager for Barbara's Bakery, manufacturer of CLIFF/Luna energy bars.

Acted as department Supply Coordinator and liaison between regional office and corporate headquarters for implementation and troubleshooting of new printing systems for State Farm Insurance.

Technical Skill

Experienced with repair/operation of wide variety of computing machines and mainframes.

Successfully refined and implemented new procedures on the AS-400 to manage POS installs for Banfield Pet Hospital, with 600+ stores nation-wide increasing “available” time for field installers to properly setup and test configurations.

Reconfigured CMOS settings for the Verifone Omni series payment terminal to reduce the download time for firmware updates from 25 min down to 1.5 min over dial-up, an improvement of 200%+ beyond specifications known to manufacturer.

Proficient with all Microsoft Platforms: XP/Vista/Server, Office Systems (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, InfoPath and Outlook®), Nuritcenter Vericenter/Verix TCL, All major terminal vendors currently used including, Verifone/Lipman, Hypercom, Magtek, Thales, Ingenico and Encheck readers.

Management/Supervisory

Directed daily activities for a small staff of underwriting assistants for State Farm Auto Insurance.

Trained, supervised and evaluated a group of assigned State Farm agents in the largest sales territory in the company's California region, with a book size consisting of over 10,000+ policies in force

Managed individual and group Check Guarantee Service installations, for nation-wide check service provider, Cross Check Inc

Maintained software licensing database for registered users of Autodesk products.

Employment

CrossCheck Inc. Rohnert Park, Ca. Retail System Support Representative - 2/2006 -- 4/2007

SBC California. Rohnert Park, Ca. DSL/Long Distance Support Representative - 8/2003 -- 7/2005

Autodesk Inc. San Rafael, Ca. Data Transactions/Licensing Processor - 2/2003 -- 5/2003

Barbara's Bakery Inc. Petaluma, Ca. Assistant Network Administrator - 9/2002 - 12/2002

State Farm Insurance. Rohnert Park, Ca. Underwriting Team Leader I & II - 11/1997 - 5/2002

State Farm Insurance. Rohnert Park, Ca. Data Processing Assistant I, II, III - 8/1992 - 11/1997

References

Available upon request.

Certifications
Education
B.S., Computer Science & Engineering , Sonoma State University
A.A., Data Processing/General Education, El Camino Community College
Cert., VOIP Networking and Applications,


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-CA-LOS ANGELES »
View all resumes in US-CA »

View other PC Support / POS Technician resumes, System / Network Administrator resumes