Business Analyst Resume

Title
Business Analyst

Primary Skills
Business Analyst

Location
US-CA-santa clara

Posted
Sep-14-09


Five plus years of experience as Business Analyst / in Project Management with emphasis on requirements gathering through research, interactive sessions with technical groups and user groups, gap analysis, risk analysis, data analysis, Business Analysis, workflow analysis, problem resolution, business modeling, Integration Management, Requirement management and System Training.

• Strong experience in implementation of highly transactional, real time multi-tier applications for leading companies like Deutsche Bank, EFG Bank and Accenture.
• Excellent analytical skills for understanding the business requirements, business rules/ processes and detailed design of the application.
• Expertise in conducting Feasibility studies, Requirement Gathering, analyzing the business process, Documentation and conducting sessions.
• Excellent knowledge of Software Development Life Cycle (SDLC). Experience of working with Waterfall and Agile Methodology.
• Strong expertise in MS Office tools like MS word, Excel, PowerPoint and Visio.
• Conducting JAD sessions with end users/clients, SMEs, and System Analysts to gather business requirements and translating the same to the development teams.
• Generated models to depict business processes and information flows using Use Case and Activity Diagrams, Collaboration and Class Diagrams development using UML modeling tools like Rational Rose and Visio.
• Provided extensive End User Training and Support during UAT.
• Experienced in CR (Change Request Process) and Release Management process.
• Assisted QA team in system testing and integration testing.
• Skilled at Oral Communication, Written Communications, building strong team environments and fostering open communications.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adapt at creating, editing and coordinating extensive communication networks.

PROFESSIONAL SKILLS
• Business Areas: Retail / Corporate Banking (Internet Banking), Financial Services, e-commerce, and Government projects.
• Business Skills: Resource Management, Requirements Gathering and Analysis, Strategic Planning
• Soft Skills: Interviewing, Mentoring and Supervising employees, Delivering Presentations to Clients, Team Management, Brainstorming for Gathering Business and Functional Requirements
• Web Technologies -- HTML, JavaScript, XML, CSS, RIA
• Operating Systems: Win 98/NT/2000/ XP/ Vista, Unix, Linux
• Tools: MS Word, MS Excel, MS Project, MS Visio, Rational suite of applications (Rose, RequisitePro, Clearcase & Clearquest), Share Point, Filenet
• Languages: C, C++, SQL, PL/ SQL, Java, J2EE, SOA
• Databases: SQL, MS Access, Oracle v 7.x, 8.x, 9x
• Methodologies:-- Rational Unified Process (RUP), USDP (Unified Software Development Process), SDLC (Software Development Life Cycle)
• Miscellaneous-- Unified Modeling Language (UML), Lotus Notes, Dreamweaver, TOAD for Oracle, Adobe Photoshop



EDUCATION
• MASTERS IN BUSINESS ADMINISTRATION (M.B.A.), Information Technology
Symbiosis Institute, Pune.
• BACHELOR OF TECHNOLOGY (B.Tech), Computer Science
SSIET, Punjab Technical University, India.

PROFESSIONAL EXPERIENCE

Client: Sixth Avenue, NJ (Nov' 09 -- present)
Position/Role: Business Analyst
• Analyze business processes and operations to create detailed business requirements and communicate these requirements to the development team for the design and implementation of business solutions.
• Analyzed and developed detailed application requirements/ specifications for the development organization for over multiple applications. The requirements followed the Use Case methodology and each included a logical data model.
• Conducting facilitation sessions with cross-functional team of business Subject Matter Experts (SME)
• Involves regular communication with IT and Business to agree on the system solution, ensuring business requirements are delivered and change requests are managed
• Conducting JAD sessions with software development team along with the business stakeholders.
• Conducted weekly project team meetings and provided periodic updates to senior management
• Active participant for Integration, UAT and Regression test efforts
• Create test plan and test cases prepared in Test Director and coordinate defects and fixes online with business users and developers.
• Responsible for updating Schedules based on deliverables and timelines, track critical paths and identify potential risks.
• Conduct Gap Analysis between current and future systems (includes process, data and mapping).

Client: Accenture (July '07 -- Oct '08)
Position/Role: Business Analyst
Project: Service Online Portal

ServiceOnline portal application helps employees to log service requests for various issues in HR, Finance, Facilities and Services. The portal application provides role based sign-on for various functions and facility to publish FAQs.
Business Analysis Responsibilities
• Proactively communicate and collaborate with business leads to analyze information needs and functional requirements and deliver the artifacts like Functional Requirement document, Use Cases, Mock -- up Screens, and Interface designs.
• Interviewed business owners and stakeholders to gather business needs
• Documented Business Requirements document (BRD) and functional requirement document. Responsible for requirement sign-off.
• Actively participated in requirement workshops and gathered Business/ Functional Requirements for TO-BE system
• Worked with development team to design rich user interface screens for various modules.
• Created and Managed Use Case Model, Use Cases, Activity Diagrams using MS Visio
• Responsible for assimilating business needs from business partners across multiple organizations and working with those teams to translate the business needs into system requirements.
• Conducted internal, QA and stakeholder requirements review sessions and gather feedback.
• Worked with QA team to validate that software meets requirement that involved verifying software behavior with developers, or clarifying requirements with business owners and / or stakeholders
• Conducted UAT through guided stakeholders tests or demonstrations
• Performed BA sign-off after development work is complete to ensure requirements are met prior to UAT and/ or QA

Project Management Responsibilities
• Understand the vision and objectives of projects and communicate vision to the project team(s) to ensure consistency and to meet business objectives.
• Responsible for planning coordinating activities throughout the designated projects
• Worked closely with Senior Management for project team management, project resource management, budget planning and tracking, scheduling, project performance and overall quality and development of project plans
• Worked with Program Managers to reduce project delays and costs of implementation.
• Conducted weekly project team meetings and provided periodic updates to senior management.
• Identified and managed project risks and took corrective actions to mitigate them.
• Document manuals and train users in use of new system, reports and procedures.
• Prepared periodic status reports to ensure all stakeholders are informed of key accomplishments, upcoming deliverables, key projects risks (schedule, scope, budget, resources) and overall health of assigned projects.

Client: Deutsche Bank, Beijing (July '06 -- June 07)
Position/Role: Onsite Project Lead /Business Analyst
Project: DB net banking

Flexcube @ is a real time internet banking solution which provides single sign-on to various banking transactions like Funds Transfer, Account Summary, Loan transactions etc. I was onsite project lead for Deutsche Bank in Beijing and was involved in requirement gathering of new transactions, UAT setup, and deployment and production support of application. I was also involved in all the business meetings with client and localization of application in Chinese language. I also provided production support post live.

Responsibilities

• Onsite team lead for implementation of internet banking for DB.
• Responsible for extensive coordination with Development, Support, QA and Global Infrastructure teams.
• Conducted facilitation sessions with cross-functional team of business Subject Matter Experts (SME).
• Involves regular communication with IT and Business to agree on the system solution, ensuring business requirements are delivered and change requests are managed
• Conducting JAD sessions with software development team along with the business stakeholders
• Involved in requirement gathering and requirement sign-off for new requirements.
• Involved in design modeling using UML, and sequence diagrams. Worked closely with Developers to write Approach Documents.
• Conducted weekly project team meetings and provided periodic updates to senior management
• Active participant for Integration, UAT and Regression test efforts
• Create test plan and test cases prepared in Test Director and coordinate defects and fixes online with business users and developers.
• Responsible for updating Schedules based on deliverables and timelines, track critical paths and identify potential risks.
• Implemented AML guidelines in Transaction Monitoring and Compliance Reporting for legal fund transfer controls.
• Responsible to setup Flexcube@ and interface it with Flexcube core banking solution. Responsible for system level testing.
• Responsible for writing approach documents, user guides and other technical writing.
• Used Toad tool and PL/SQL for retrieving data and writing SQL queries and stored procedures.
• Provided consulting for Currency Conversion, Fund Transfer functionality and integrating IVR, CRM, Net banking and ATM channels.
• Responsible for product demo, training session, UAT setup for bank users and coordinating global teams for smooth go-live date.
• Responsible for localization of internet banking in Chinese language.
• Responsible for requirement gathering of Phase 2 and production support post go-live.
• Production support after internet banking went live.

Client: EFG Bank, Poland (Oct '05 -- July 06)
Position/Role: Business Analyst
Project: Flexcube @ internet banking

FCAT is a real time internet banking solution which provides single sign-on to various banking transactions like Funds Transfer, Account Summary, Loan transactions etc

Responsibilities

• Lead Project Status meetings to update Senior Management and other stakeholders on the progress, issues and deliverables of the project.
• Perform as a liaison role to assist in the identification of process improvements, system design, testing and implementation
• Analyzed the existing business process and the areas of improvement
• Used Rational Unified Process (RUP) for managing for the Project specific deliverables during the solution scoping phase
• Coordinating with both users and IT to come up with a mutually agreed upon system solution
• Interacted with all the stakeholders to understand the existing business process and gather business requirements.
• Provided post analysis business inputs to the design team.
• Performed Gap analysis hence identified issues and suggested workaround solutions.
• Worked with UI team to create User Interface screenshots to be presented to the Business
• Assisted the testing team in creation of Test plan and Test cases
• Developed Use Case diagrams and business flow diagrams using UML
• Provide production support and helped troubleshoot issues that arose in various data runs
• Documented the user requirements into Functional Requirements Document and Non-Functional Requirements Document for the development team to better understand the application requirements and also managed changes to those specifications
• Responsible for updating Schedules based on deliverables and timelines, track critical paths and identify potential risks.
• Ensured all SDLC deliverables and related artifacts are completed and posted to appropriate databases
• Developed relationships and coordinated interactions with stakeholders to provide continued support to meet the stake holder's business needs

Client: Department of Work and Pensions, UK (Oct '04 -- Oct 05)
Position/Role: Business Analyst
The Department of Work and Pensions is a UK government organization which provides employment and opportunities for all through modern, customer-focused services. DWP benefits were an e-learning course for the various schemes of DWP.

Responsibilities
• Analyzed data gathered from the current e-learning course & develop solutions or alternative methods to improve its efficiency.
• Involved in data cleaning activities: Removing and archiving redundant courses, filling in missing information etc
• Reviewed content articles before publishing the online course.
• Conducted research on market presence of various LMS systems.
• Created Business Requirement Documents and Vendor comparison checklists and Gap Analysis documents
• Interview personnel and conduct on-site observation to ascertain proper functioning of the system.
• Provided LMS technical support to new hire sales training associates.

Client: Microsoft (July '03 -- Oct 04)
Position/Role: Business Analyst

Visual Base was a desktop publishing solution basically for the call centre executives. A call centre executive logs in to Visual Base for providing help to Microsoft customers or providing them the knowledge base articles for online help. An executive can fetch the information related to the customer's problem on some specified keywords.

Responsibilities

• Responsible for constant upgrade of Visual Base with technology articles and content.
• Worked with UI team to create User Interface screenshots to be presented to the Business.
• Assisted the testing team in creation of Test plan and Test cases
• Developed Use Case diagrams and business flow diagrams using UML
• Provide production support and helped troubleshoot issues that arose in various data runs
• Involved in creating knowledge repository with articles on Microsoft Windows XP support.
• Documented the user requirements into Functional Requirements Document and Non-Functional Requirements Document for the development team to better understand the application requirements and also managed changes to those specifications
• Ensured all SDLC deliverables and related artifacts are completed and posted to appropriate databases.

Company : Colourstream, UK (July '02 -- Jan 03)
Position/Role: Business Analyst

Colourstream Estimation Application is used to estimate the overall cost to produce an order for printed envelopes. This Application also maintained vendor details and cost details quoted for printing stationery. Reports section of the application generated different invoice reports.

Responsibilities

• Prepared the Requirements list detailing the pre-existing methods, new features required and enhancements to existing features and assigned priorities to them
• Generate/ modify detailed specifications for new/ existing programs and workflows
• Primary responsibility in building of Test Case and Test Scripts
• Develop the Test plan, Test conditions and Test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Designed training materials and job aids and led training sessions to prepare all user groups for a smooth transition.

Certifications
See above


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