Quality Analyst Resume

Title
Quality Analyst

Primary Skills
QC, QTP, Test Director, Win Runner, Load Runner

Location
US-NJ-Princeton

Posted
Jan-26-09


SUMMARY

• Over Seven years of experience in IT industry as a Software Tester and QA Analyst.
• Expertise in Manual and Automated Quality Assurance testing of Web and Client Server applications.
• Experience in analyzing Business specification documents, developing test plans, defining test cases, writing and automating test scripts.
• Experience in using automated testing tools such Quick Test Professional (QTP) and Win Runner on applications developed in Java, JSP, ASP, J2EE, VB, .Net
• Experience in writing TSL, VB Script and Java Script, creating GUI maps, creating data driven tests, error handling and debugging.
• Extensive experience in Functional, Integration, Regression, UAT and Black Box Testing.
• Expertise in defect tracking and bug reporting tool Test Director & Quality Center.
• Experience in designing and implementing Load and Stress automated tests on web based applications and client server applications written in ASP, .Net, Java, JSP, VB.
• Strong knowledge of Software Development Life Cycle (SDLC) & Software Testing Life Cycle (STLC).
• Strong Database knowledge for backend testing using Oracle, SQL Server, DB2 and MS Access.
• Strong planning, analytical and problem solving skills.
• Excellent Written/Verbal communication skills. Experience in working in a team and independently to resolve technical issues of a project.


TECHNICAL SKILLS

Testing Tools : QTP, Win Runner, Test Director, Quality Center, Load
Runner
Scripting Languages : TSL, VB Script, Java Script, UNIX Shell Scripts
Programming Languages : C, C++, VB, SQL, PL/SQL, JAVA, ABAP, JSP, ASP
Internet Technologies : EJB, JSP, HTML, DHTML, XML, CORBA, RMI, Servlets,
J2EE, Applets, .NET
Operating Systems : Windows 2000/XP/NT, UNIX, Linux, MS-DOS
Database : Oracle 9i / 8i, SQL Server 7.0/2000, DB2 and MS
Access
Networking Technologies : TCP/IP protocol suite, FTP, Socket Programming
Reports : Crystal Reports, Oracle Forms 4.5, Reports 2.5
Other Tools : TOAD, CVS, VSS, Clear Case, Cygwin




Ipsos Loyalty, NJ Oct 07 -- Till Date
MSN IRIS -- Business Application
QA Team Lead

Ipsos Loyalty is a leading global survey-based market research group. It is dedicated to help companies improve business performance through customer satisfaction management, customer relationship management, and employee climate management. MSN IRIS is a Web based online reporting tool for Advertiser satisfaction program. This tool keeps record of the online surveys filled in by MSN clients and produces Score Cards, Verbatim Reports and Data Exports which are then sent to MSN to generate customized reports.

Responsibilities:
• Involved in creating and executing Test scenarios based on User and Functional Requirements and participated in the meetings with business analyst and the development team.
• Performed manual testing on the web based application.
• Developed Integration Test Plans, and Test Schedules to assist in the execution of Functional, System Testing, Regression Testing, Integration Testing and User Acceptance testing.
• Involved extensively in manual testing of Score Cards & Data Exports module.
• Prepared and executed Test Cases with different Test Sets for different objectives based on the Business/Functional requirements.
• Prepared the Traceability Matrix for mapping the Requirements with the Test Cases through Quality Center.
• Responsible for performing User Interface testing, Regression testing and Sanity testing on the UAT.
• Used Quality Center to log all the test cases and report results.
• Performed database integrity tests to create db script with SQL commands to extract the actual results.
• Involved in performing Performance, Stress, and Load testing on application under test using Load Runner Test Center.
• Designed the data for interpreting the positive and negative test results.
• Worked with the development team to ensure that the testing issues are resolved.
• Responsible for handling & coordinating with offshore QA Team.
• Review the Test cases and Test Plans from the offshore team and identify the gaps to make them more effective and relevant according the requirements.
• Assisted Team members in knowledge transfer.

Environment: Quality Center 9.2, Load Runner, Web Logic Server 9, JSP, Java Script, HTML, XML, SQL Server 2000, Clear Case, Windows XP/Vista.


Interpool Inc, NJ Mar 07 -- Sept 07
Sr.QA Tester

Interpool, Inc. is one of the world's leading suppliers of equipment and services to the transportation industry. Asset Management System (AMS) is a web based application that automates the business workflow. AMS is in a process of replacing the existing predecessor legacy system, the “Leasing Application”.
The Business Processes that have been automated include: Procuring Equipment, Creating Contracts, On-Hire and Off-Hire of Units, EDI, Billing, Equipment Logistics and Maintenance. Operations is a key module in AMS and consists of Booking, Redelivery, Electronic Data Interchange (EDI), Reports, Flexxperts, Bulletin Charges and Remark/Renumbering of Equipments.
The application is developed using the iterative IBM-Rational Unified Process (RUP) methodology and is on Microsoft .NET platform with SQL Server as backend.

Responsibilities

• Involved in review and analysis of Scope, Use Case and Business Requirement documents.
• Created Test Strategies, Test Plans, Test Cases in QA Process Management.
• Designed Test Suite Framework in TD.
• Involved extensively in manual testing of Operations module, Vendors module, Storage Depot module, Procurement module, Proposal module, Contracts module.
• Managed change requests, defects, enhancements, issues and documentation changes using Test Director.
• Performed GUI Testing, Unit Testing, Integration Testing, System Testing, Regression Testing, Browser Compatibility Testing and Smoke Testing.
• Generated Test Execution Statistics in the form of Test Director Ticket.
• Written Test Scripts using VB Script for automation of tests using QTP.
• Parameterized scripts using the Data Table parameters, Environment Variables and Random Number Parameters
• Output values were retrieved and passed as parameters to the other Actions
• Validated QTP Scripts with Standard, Text, Bitmap, Table Checkpoints and Synchronization Points.
• Performed regression testing on the application for testing the validity of functionality using Quick Test Pro (QTP).
• Responsible for maintaining Object Repositories and Function Library.
• Handle exceptions using Recovery Scenario Manager.
• Defined Virtual objects using Virtual Object Wizard.
• Debug QTP Scripts using Step in, Step out, Step Over to find out the whether application is running smoothly or not.
• Built Data Integrity Tests using SQL Queries to validate the data in the database.
• Wrote SQL statements to test Data Conversion and performed back-end testing using SQL queries.
• Involved in Weekly Status Meetings with the managers.
• Review and analyze Test Results Defects with Business Analysts, development team and prepared Defect analysis report.
• Tracked the testing progress by conducting walk through meetings with internal quality assurance and development teams.
• Report to manager on project status, progress, or possible barriers to timely release of production-ready software.
• Ability to handle multiple tasks and worked independently and in a team.

Environment: QTP 8.2,Test Director 8.2, VB.NET, ASP.NET, JavaScript, VBScript, XML, HTML, MS SQL Server 2000, IIS, Visual Source Safe(VSS), Windows 2000 Advanced server, SQL Navigator, Crystal Reports

Western Union, PA Aug 05 -- Feb 07
QA Analyst

Western Union is a global leader in money transfer and message services with a history of pioneering service dating back to more than 150 years. Money Transfer Application is a Web based application designed to transfer money and provide funds across states and nations. It includes Domestic and International Money Transfer, Quick Collect and Swift Pay modules.

Responsibilities:
• Involved in the review and analysis of Business Requirement Document, Use Case document and Screen definition documents.
• Developed Test plans and Test cases.
• Prepared and executed Test Cases with different Test Sets for different objectives based on the Business/Functional requirements.
• Written Test Scripts using VB Script for automation of tests using QTP.
• Parameterized scripts using the Data Table parameters, Environment Variables and Random Number Parameters
• Output values were retrieved and passed as parameters to the other Actions
• Validated QTP Scripts with Standard, Text, Bitmap, Table Checkpoints and Synchronization Points.
• Performed regression testing on the application for testing the validity of functionality using Quick Test Pro (QTP).
• Developed Integration Test Plans, and Test Schedules to assist in the execution of Functional, System Testing, Regression Testing, Integration Testing and User Acceptance testing.
• Effectively used Quality Center for defects logging and made sure those defects are tracked to closure.
• Worked on Data Integrity Tests using SQL Queries to validate the data in the database.
• Performed back-end testing using SQL queries.
• Tracked the testing progress by conducting walk through meetings with internal quality assurance groups and with development groups.

Environment: QTP 9.0, Quality Center, ASP, .NET, VB Script, HTML, DHTML, TOAD, Oracle 9i, Weblogic 8.1, Clear Case, Windows 2000 and UNIX.


Fleet Bank (Bank of America), Bristol, RI Apr 04 -- Jul 05
Systems Analyst/Tester

The project involved has been extensive testing of Fleet Office Link Pro Online banking web application. With Online Banking application, the customers can get the latest account balances, review the most recent transaction history including cleared checks and deposits, transfer funds between linked Fleet small business accounts, set customized balance alerts and bill payment reminders, change business address and much more.

Responsibilities:
• Preparation of Test Plan and Planning Test Schedules.
• Formulated Test Plans from Business Requirements/Function Specifications documents
• Performed Manual Testing to check the flow of the application
• Responsible for performing Functional, Integration, System and Regression testing on the application by creating Automated and Manual test scripts using WinRunner.
• Written and executed automated test scripts using TSL in Win Runner.
• Regular Expressions were used for the varying Window Labels.
• Validated test scripts using Checkpoints and Synchronization points.
• Used checkpoints like GUI, Bitmap, Database, Synchronization Checkpoints to check the behavior of the application.
• Reduced testing time by automating repetitive tasks using WinRunner.
• Handled user and system exceptions using Recovery Scenario Manager.
• Used Test Director to prepare Test Cases with the complete description of
requirements.
• Uploaded manual test cases into Test Director for automation.
• Reported and managed software defects using Test Director, and interacted
with the developers to resolve technical issues.
• Performed back-end testing using SQL Queries. Ability to troubleshoot an
issue, either development or Production, and implement a solution.

Environment: WinRunner 8.2, Test Director, Java, Java Script, EJB, JSP, Servlets, Web Sphere, VSS, HTML, DHTML, Windows NT, Linux, IE 5.x/6, Netscape, Mozilla Firefox.


New York Life Insurance, NY Jun 03 -- Mar 04
QA Analyst

New York Life Insurance is a leading insurance provider, which caters the needs of New Yorkers for their Health Insurance Needs. Flexible Spending account (FSA) information is a web based Health insurance program, which helps to strengthen the corporate Health Insurance program as specified under IRS regulations.

Responsibilities

• Worked with Business analysis team to prepare a detailed Test plan of the application.
• Involved in both Manual and Automation testing.
• Wrote test plans which detailed the testing scope, strategy, test requirements, and necessary resources.
• Written and executed the functional and regression test script using Test Script Language (TSL) in WinRunner.
• Performed Data-Driven testing using WinRunner.
• Performing functional, system and, Web testing on various builds of the application.
• Verification/Check points such as Window/object GUI checkpoints, Bitmap checkpoints, Text checkpoints, Database checkpoints and Synchronization points were implemented using WinRunner.
• Created test plan and detailed test cases using Test Director.
• Reported the identified bugs using Test Director.
• Tested navigation within the JSP pages for various workflows defined within use case documents
• Involved in performing User Acceptance Testing (UAT) for web application at the end of the test phases with the requirements collected from the users.
• Communicated defects to the developers using Test Director.

Environment : WinRunner, Test Director, Load Runner, Java, JSP, Java Applet, HTML, Web logic Server, CVS, Internet Explorer 5.0, Windows 2000, UNIX.


United Healthcare, NJ Sep 02 - May 03
QA Analyst

The United Health Group is one of the largest insurance companies in the USA, serving millions of Americans with a wide range of services including clients such as the Health Maintenance Organizations (HMOs) and the United Health Care (UHC). The E-Bill is an online web based system that allows existing customer information and billing details to be generated automatically. The system permits generating quotes for a customer identified to be a prospective UHC customer.

Responsibilities:
• Developed Test plan, test cases from Software and functional requirements
• Involved in validating the statements that are generated for the customers,
every billing cycle.
• Assisted in running batch processes to process payments by customers.
• Involved in functionality, database and error testing of the E-bill application.
• Tested the aspect of adding additional features to the customer's account based on the account specifications.
• Performed Regression Testing using Quick Test Pro.
• Identified and documented all the possible defects in application functionality
using TestDirector.

Environment: QTP, Load Runner, Oracle 7.x, SQL Plus, Crystal Reports, Visual Basic, Windows NT.

Life Insurance Corporation, India Nov 01 -- Aug 02
Role: Software Engineer

This is a Client-Server Application developed for the employees of the client. The system has various modules for calculation of Employee Salary, Medical allowances, Tax etc.

Responsibilities:
• Analyzed system specifications and developed Test Plans and strategies.
• Wrote manual test cases for the application.
• Performed extensive black-box testing of the application.
• Conducted Unit testing, Integration testing and System testing.
• Used SQL queries to perform Data integrity testing.
• Performed end-to-end testing of application and also verified compliance for software quality standards of the organization.
• Involved in Functional testing, Regression testing.

Environment: Test Director, Visual Basic, VB Script, ASP, Visual Interdev 6.0, VSS, SQL Server 7.0, Windows NT.

Certifications
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