Resume of Technical Writer

Title
Technical Writer

Primary Skills
Technical writing skills and tools

Location
Canada-ON-Toronto

Posted
Feb-11-08


PROFILE

A goal-oriented and diligent candidate with substantial work experience as a technical writer, editor, trainer and software programming instructor. Proven ability to deliver high quality of documentation and online help systems while adapting to diverse work environments and different technical roles. Successfully took on challenging roles of leading teams, training new hires and working on multiple client facing assignments.


PROFESSIONAL EXPERIENCE

Motorola India Private Limited, Bangalore, India (Contract) 2006 -- 2007

Motorola is a world leader in wireless and broadband communications and its Bangalore centre handles the Research and Development operations.

Technical Writer & Editor

Reported to the Client manager, responsibilities included content creation, editing, customer release management, version control and overseeing the project deliverables of the team.
• Created, edited and formatted Online Help manuals for various Motorola product releases
• Liaised with Subject Matter Experts based onshore at Motorola CDMA Systems Division to obtain product information and create task-based documentation
• Updated and uploaded project release binders on the client intranet using authoring tools such as RoboHelp and FrameMaker
• Developed a style sheet for the project to ensure a consistent documentation set
• Estimated and planned work schedules for the team and provided weekly status reports to the client manager
• Initiated the best practice of creating a repository of the technical issues and their remedies on the client intranet that led to faster problem resolution

Triumph India Software Services Pvt. Ltd., Bangalore, India 2004 - 2006

Triumph India is a Bangalore based company providing end-to-end technical communication solutions and
services to their clients worldwide (www.triumphindia.com)

Technical Writer & Trainer

Reported to the HR manager, created a comprehensive training content plan, trained new hires on technical writing methodologies, software and tools and participated in various in-house projects.
• Conducted and coordinated project/client specific training on technical writing methodologies, software and tools to new inductees and junior technical writers
• Participated in internal quality audits for projects within the organization as well as those based out of client location to ensure that all deliverables met client specified quality standard
• Re-branded user manuals and documents for a local client to update the new company details after a takeover
• Planned and designed a training manual on the authoring tool FrameMaker for reference by production support teams which acted as a point of reference for all team members
• Provided on-call technical support to other writers which led to better project turnaround time

DOEACC (formerly Centre for Electronic Design and Technology India) 2000 - 2003

DOEACC is an autonomous body of the Department of Information Technology, Ministry of Communications & Information Technology, Government of India (www.doeacc.edu.in)

Technical Trainer
• Conducted classroom training (including hands on sessions) on MS-Office suite and computer programming languages like C, C++, Visual Basic
• Counseled and mentored the students enrolled in computer courses


TECHNICAL SKILLS

• MS Office suite, MS Visio 2003
• Authoring tools - Microsoft Word, Adobe FrameMaker 7.1, RoboHelp X5, Epic Editor 5.1R, Adobe Professional 7.2
• Web page designing tools -- MS FrontPage, HTML
• Screen capturing tools - SnagIt 8.0, Paint shop Pro
• Familiar with Database concepts and programming languages like C, C++, Visual Basic


EDUCATION

Technical Writing Certificate Current
Humber College, Toronto

DOEACC 'A' level (Advanced Diploma in Information Technology) 2002
DOEACC Society, Ministry of Information Technology, India

Bachelor of Science (Zoology) 1999
Darrang College, Gauhati University, India


ACTIVITIES AND COMMUNITY INVOLVEMENT

• Active member of Technical Writers of India forum Current
• As a flood relief volunteer in Assam (India), I helped in rehabilitation of flood victims by distributing food, blankets and building temporary shelters 1992 - 2001

Certifications
See above


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