Resume of IT Program Manager

Title
IT Program Manager

Primary Skills
15 years of solid professional experience in Desktop Support - IT Management / Report Processing.

Location
US-IL-Palatine

Posted
May-09-07

Summary
Fifteen years of solid professional experience in Desktop Support - IT Management / Report Processing and office administration. Well versed in business policies and procedures. Designed and implemented multiple training manuals for government personnel and a newly derived Risk Management / Disaster Preparedness Plan for Major Retailer. Highly motivated and committed. Extremely effective interpersonal skills, focused communication and desktop publishing skills, coupled with diverse business background in government, telecommunication and retail industries.

Professional Experience
Junior IT Project Manager
Contracted to Motorola Inc, Schaumburg, IL January 2007 - Present
* Handle SOWs for Corporate IT Supply Management including approval process through Senior Leadership
* Created and maintain Corporate work log for all active SOWs enterprise wide
* Create and maintain Full-time Equivalent (FTE) database / log for Senior Leadership, specifically pertaining to Contract and Consulting Labor for all Motorola locations
* Previously worked as Assistant Project Manager in Voice Infrastructure group by delegating projects to appropriate PM's.
* Entered and tracked delivery dates, completion dates, release dates and man-hours required by each project utilizing Compuware's PMT software.
* Attended and tracked weekly meetings/conference calls to monitor progress of projects

Dept Administrator / Desktop Application Publisher
Sears Holdings Corporation; Hoffman Estates, IL May 2006 - December 2006
* On-boarding and off-boarding of all Corporate and Field Loss Prevention employees including network ID setup, email ID, computer build / setup, telephone extension setup, etc.
* Responsible for all computer documentation and publishing, utilizing Microsoft Office, Lotus Notes, Essbase, Adobe Acrobat and Publisher, and various other computer applications for word processing, and finalizing of client documentation.
* Solely responsible for publishing and maintenance of new Disaster Preparedness Plan recently completed for roughly 1400 stores throughout US and Puerto Rico.
* Responsible for direct support of 3 Directors, including calendar management, meeting scheduling, office duties including faxing, copying, filing, telephone management, and greeting visitors.

Report Processing / Publishing
Paragon International, Inc., Schaumburg, IL October 2003 - May 2006
* Responsible for all computer publishing of documentation and reports utilizing Microsoft Office and Adobe Acrobat / Publisher for word processing, and finalizing of client reports. Included the use of complex formatting, various file versions, and detailed data input from multiple sources.
* Provided task coordination services including printing, scanning, copying, collating, assembling, and final PDF conversion of all electronic and hard-copy files.
* Utilized Peachtree Accounting, Goldmine Contact Management and various other computer applications for word processing, and finalizing of client documentation. Responsible for most office duties including faxing, copying, filing, telephone management, and greeting visitors.

Sr. Collector
Bank One, Inc., Elgin, IL August 1999 - March 2001
* Work late-stage collections (120+ days delinquent) utilizing automatic dialer.
* Excellent customer service skills to get customers to pay late stage collections.
* Used bank provided automated systems.



Department Administrator / Desktop Publishing and Project Coordinator
Contracted to Motorola Inc. (Manpower), Schaumburg, IL March 1994 - September 1994
* Created and published documentation for Paging Products Group including client presentation modules, department reports and reports to Motorola upper management.
* Included the use of formatting including tables, columns, worksheets; and detailed data input from multiple sources.
* Administrative and office duties including calendar management, telephones, copying, filing and report preparation for the Director and his direct reports. Department relocated to Ft. Worth, Texas.

Department Administrator / Project Coordinator
IAP World Services, Livermore, CA January 1992 - March 1994
* Contracted to Lawrence Livermore National Laboratory and the Department of Energy Procurement Group
* Created and published documentation for Buyers including Bids and Proposals, Bid Waivers, etc. Included the use of network drives, checking out documents for use, complex formatting; and detailed data input from multiple sources.
* Maintained version control of files using department servers and network drives to ensure complete set of final documents through various proposal stages.
* Also performed various administrative and office duties including telephones, calendar management, copying, filing, RFP preparation, and preparation of reports for team of Buyers, management team and department director.

Sr. Word Processor
Loral Space & Range Systems, Sunnyvale, CA January 1988 - January 1992
* Sr Word Processor / Desktop Publisher in Technical Training Library and Technical Training department. Solely responsible for creation and maintenance of all technical training documentation utilizing proprietary desktop publishing software and Microsoft Office.
* Followed detailed government requirements; including client presentation modules, department reports and reports to upper management. Included the use of formatting including tables, columns, worksheets; and detailed data input from multiple sources.
* Maintained version control of files using department servers and network drives to ensure complete set of final documents through various training stages..

Technical Recruiter
Contract Services Company, San Ramon, CA November 1986 - January 1988
* Sole technical recruiter for satellite office for personnel agency.
* Handled general office duties including computer input, timecard processing, copying, filing, telephones, etc.
* Office administrator responsible for screening, testing and placement of candidates with appropriate client companies seeking employees.

Technical Skills

Microsoft Office
Adobe Acrobat Writer / Reader
Adobe Publisher
Acrobat Distiller
Microsoft FrontPage
Microsoft Publisher
LMSoft Webcreator Pro
WordPerfect
Compuware Changepoint
Compuware PMT
Tigers
Elance / Click
Compass
Xerox Word Processing
Lotus Notes
ACT! Contact Management
Goldmine Contact Management
Peachtree Accounting
Quick Books and Quickbooks Pro
Desktop support and maintenance



Education/Certification
* Bachelor of Science in Computer Information Systems, 2000 - Graduated with Honors; University of Phoenix
* High School Diploma w/ College Prep, 1986 - Graduated with Honors, Monta Vista HS, Cupertino, CA
* IL State Certified Public Notary, Commission Expires 5/26/08

Certifications
See above


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