QA Test Lead Resume

Title
QA Test Lead

Primary Skills
Software / Hardware Testing (QA / QC), Business Analysis / Project Management, Technical Writing, Technical Support

Location
US-PA-Philadelphia

Posted
Apr-01-09

Profile

An accomplished full life-cycle software QA/QC Engineer and Business Analyst with Project Management experience. Employed in a variety of major projects in a broad range of industries, including pharmaceutical and healthcare, petrochemical, financial and insurance, telephony, energy production and distribution. Clients have included IBM, Nokia, Intel, Microsoft, Rohm & Haas, Rhone-Poulenc Rorer, Centacor, Cigna, Vanguard, GMAC Mortgage Corporation, Nationwide Insurance, Synthes Corporation, and SEI. Projects have spanned call center technologies (IVR-CTI), client-server applications, servers and server clusters, desktop configurations, (individual) software applications, Internet/intranet-based applications, chipsets, and telephony devices. Proven leadership in staffing and managing large test teams. Experienced in client management, including devising tactical and creative strategies to more closely integrate client objectives with available technical capabilities.

Professional Experience

Software / Hardware Testing (QA / QC)
Experienced in conducting (manual and automated) testing of websites and client-server applications, call-center technologies (IVR-CTI), as well as various hardware devices, including telephony devices, monitors, printers, chipsets, desktops, servers and server clusters. This testing has included functionality and compatibility testing of software applications and performance / load testing of servers and server clusters.

Business Analysis / Project Management
Experienced in requirements gathering, including reviewing and analyzing documentation and interviewing management, project stakeholders, application developers, and subject matter experts to determine project scope, functional specifications, resource needs, schedules, and deliverables. Also experienced in translating requirements into tasks, milestones, and timelines to ensure project completion in accordance with specified deliverables. Proficient in writing project plans and status reports detailing the tasks for complex projects and working with accounting, sales staff, and senior management to ensure client satisfaction with resultant work product.

Technical Writing
Experienced in authoring user manuals for software and hardware installations, training manuals, and “white papers” detailing best practices for applications developed in the *.net environments (.asp, .aspx and CMS). Also experienced in authoring test specifications, test plans and test cases for web-based (Internet / intranet), client-server and stand alone applications, as well as database implementations.

Technical Support
Experienced in providing technical support to end users of various commercial and proprietary software packages, as well as the installation and configuration of hardware devices.

Programming Languages / Software Tools / Operating Systems
Experienced in a broad range of software tools facilitating the SDLC (Bugzilla, TestTrack Pro, Gemini, Team Command, PVCS Tracker) and automated testing tools (Empirix, Rational, Compuware, Mercury). Familiar with programming in Visual Basic and Matlab, as well as MS SQL. Experienced in both the Windows and Linux operating systems.

Employment History

SEI (8/07 -- 2/09)
QA Test Lead
Responsible for developing and executing test scenarios for a data warehousing application that incorporates a web-based user interface. Tasked to develop installation packages and documentation for upgrades and software patches deployed into the development, test, and production environments. Primary point-of-contact with software vendor(s) for quality-assurance issues associated with the application and primary technical resource for production support staff.

Nationwide Insurance (10/06 -- 5/07)
QA Test Lead
Responsible for planning, documenting, and conducting testing of all call-center technologies and routing strategies associated with the migration/consolidation of distributed IVR-CTI environments into a single “mega-environment” servicing multiple call centers. Working with the subject matter experts, application architects, application developers, and the business side users to develop the use-case scenarios, I effectively implemented changes in the testing process to ensure full coverage for all of the IVR-CTI pathways and routing strategies transitioned into the mega-environment. Additionally, full load testing (employing Empirix Hammer) and BR/DR testing was conducted on all applications to ensure the robustness of the mega-environment and the installed applications.

United States Army Medical Information Technology Center (6/06 -- 7/06)
Test Engineer
Responsible for installing and configuring Empirix e-Test Suite to use in testing server clusters hosting web-based applications used by US Army medical personnel. I was also responsible for documenting the installation and configuration of e-Test Suite and for authoring tutorials describing the functionality of e-Tester and e-Load. As such, the engineering staff was able to immediately begin using e-Test Suite to test each application ported over into the new infrastructure.

Compass Learning -- (5/06 -- 6/06)
QA Test Lead
Responsible for leading a team of software testers testing the functionality of web-based educational software and validating the integrity of the data used to develop tests and curriculum to meet state educational standards.

Synthes Corporation -- (7/05 -- 12/05)
Test Engineer
Responsible for test planning and testing of websites providing medical information and product literature downloads for orthopedic surgeons, as well as websites affording these same surgeons the capability to enroll in training seminars and workshops online. I assisted in the design and development of (other) web-based applications based upon use-case scenarios I developed in cooperation with the user community and subject matter experts.

ADVISORport, Inc. -- (08/04 -- 02/05)
QA Test Engineer
Responsible for planning the migration and subsequent testing of (website) code and databases to a newly constituted network infrastructure hosting websites serving the financial services industry. I also created the physical and logical inventories of the installed hardware and communication channels to test and verify data communication between web servers, file servers, and data processing servers, as well as the capability to transfer files between clients, vendors, and principals. Subsequent to interviewing members of the user community for these applications, I authored the user acceptance tests to ensure that the functionality of the applications was not compromised during the migration to the new infrastructure.

GMAC Mortgage, Inc. - (04/04 -- 05/04)
Test Engineer
Responsible for developing test plans and testing web-based intranet applications in accordance with functional specifications.

National Software Testing Labs, Inc. - (10/01 -- 11/03)
Project Manager
Supervised the activities of a team of QA/QC testers and language localization experts conducting testing of video games for the Nokia N-Gage mobile gaming platform and applications for the “Nokia-OK” logo certification. Conducted performance testing of Intel-processor based servers and Sun servers. Performed load testing of client web sites using automated testing tools (Mercury LoadRunner and Empirix e-Test Suite). Conducted manual testing of web sites to ensure consistency with developer specifications for graphics, sound, navigation, design functionality, and documentation. Supervised the testing of CD-ROM based college courses and tutorials.

Centocor, Inc. -- (08/01 -- 09/01)
Application Integration Technician
Utilized WinInstall and various software utilities to create installation packages for applications installed on standard Windows NT and Windows 95 desktop configurations.

Alternative Resources Corporation -- (04/01 -- 08/01)
Installation/Configuration Technician
Install and configure various hardware and software upgrades for clients in the metro-Philadelphia area: Windows 2000/Office 2000, VPN servers, routers, hubs and printers.

Rohm & Haas, Inc. - (9/99 -- 04/01)
Quality Assurance Tester
Authored automated scripts (Rational and Compuware) for testing software on Windows 2000. Tested hardware devices and associated software for compatibility with Windows 2000.

Vanguard Group, Inc. - (7/99 - 8/99)
Testing Planner
Edited existing test plans and procedures for a planned Windows NT (workstation) deployment.

National Software Testing Labs, Inc. - (9/98 - 6/99)
Test Engineer/Project Manager
Developed testing standards and procedures for compliance testing of Windows-based terminals (WBT) for Windows CE logo certification. Developed test methodologies and test plans and conducted consumer testing of Windows Media technologies versus competing products. Authored articles for Byte magazine detailing performance data for laptops, desktops, and peripheral devices.

Education

Gwynedd-Mercy College
B.S. Computer and Information Sciences

Syracuse University
B.A. Economics, B.F.A. Fine Arts

Military

Certifications
See above


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