Program Director / Manager or Project / Quality Manager Resume

Title
Program Director / Manager or Project / Quality Manager

Primary Skills
OBJECTIVE: Seeking a Program Management career that requires strong managerial skills, proven leadership abilities an...

Location
US-VA-vienna (will consider relocating)

Posted
Jan-22-09




SUMMARY:
Results-oriented and dedicated executive with substantial successes in all aspects of business execution. An assertive but sensitive leader with extensive experience in multi-tasking work environments, and a proven ability to identify key critical business needs and develop creatively unique solutions, with a sense of urgency. Consistently demonstrates a passion to exceed organizational goals by delivering flawless execution, improving customer satisfaction, focusing on continuous improvement, improving quality, reducing costs and mentoring staff. With 16 years Program Management, complemented with 4 years Quality Assurance Management, 2 years Manufacturing Engineering and 3 years Design Engineering, my diverse expertise is essential to any organization.

AREAS OF EXPERTISE:
Program & Risk Management
Strategic Planning
Change Management
Process Improvement
Teambuilding
Quality Assurance
IP Protection
Balanced Scorecard
Manufacturing
Merger & Acquisition Analysis

OBJECTIVE: Seeking a Program Management career that requires strong managerial skills, proven leadership abilities and sound technical experience, whereby I can make a significant difference to the success of the company.

EXPERIENCE by Company:

BAE Systems: Land & Armament-Ground Systems, Arlington, VA (formerly United Defense Industries)
($4.5billion subsidiary of $30 billion provider of commercial and defense products).

Director, Quality Assurance (02/2008 to 02/2009). Architected the Quality Assurance department focused on overall quality performance of the Ground Systems (GS) business area, including: technical and programmatic performance; lessons learned; reviews; root cause analysis, measurement, and analysis. Developed a 3D Concept of Operations to cohesively bond the communications and performance across 7 main sites (15 sites overall) comprising 219 employees. Provided fact-based independent assessments across the business unit, identified systemic performance issues and developed unique program solutions. Responsible for Supplier Quality, Engineering Quality, Program Quality, Quality Management System based on ISO9001:2000, and Site Operations Quality, including the Gage Lab. In addition, was responsible for the Quality Risk and Opportunity Management, as well as, the Quality Standard processes and procedures across GS. Responsible for staff development, training and performance appraisals, including salary increases and adjustments, for over 219 employees.

Accomplishments:
*Architected 3 D Borderless ConOps, revitalized and stood-up organization within seven (7) months.
oReduced NCR cycle time from 60 day turnaround to 10 day turnaround.
oInstituted Quality Engineering to reduce design 'escapes" into production.
oImplemented Program Quality Leads to take 100% Contractual Quality ownership, which increased program communication and compliance.
oImplemented Site Operation Lead Management Teams that focused on Operational Quality issue resolution.
*Increased Staffing competence
oHired and developed preferred talent.
oImplemented succession planning.
oCreated a comprehensive Quality Competency Assessment model to ensure consistency across GSQA sites & programs.
*Implemented a Division wide Corrective Action Database/tracking tool (TIPQA) to reduce delinquencies and increase customer satisfaction.
*Obtained two (2) ISO re-certifications as well as developed a plan to consolidate them.
*Recognized employees through the various employee award recognition programs.

BAE Systems Sensor Systems, Austin, TX (Formerly Tracor, Inc & GEC Marconi)
($180 million subsidiary of $30 billion provider of commercial and defense products).

Director, Performance Excellence (12/2004 to 03/2006). Created and directed the center for Quality Assurance focused on overall quality performance of the business area, including: technical and programmatic performance; lessons learned; reviews; root cause analysis, measurement, and analysis. Provided fact-based independent program assessments across the business unit, identified systemic performance issues and developed unique program solutions. Responsible for the Quality Management System based on ISO9001:2000, AS9100B and Corporate policies and procedures, including the Operational Framework and Lifecycle Management guidelines. In addition, was responsible for Procurement Quality, Metrology, Government Property and the Mission Success Engineering Functions. Instructed Risk and Opportunity Management courses, as well as, stewarded both the Program Management Process and the Life Cycle Management Process. Lead for the Operational Assurance Statement, which encompassed the entire enterprise including Austin, TX, Mojave, Ca and Jerusalem, Israel sites. Provided approval for all proposals, at the Director level for quality assurance, which included a review of the validity and basis of estimate as well as provided senior management approval during the opportunity review. Reviewed all Risks and Opportunities for each Business Area. Responsible for staff development, training and performance appraisals, including salary increases and adjustments, for over 20 direct employees. Led the Strategic Development of the IDS organization through a Strategy-Focused Organization using Strategy Map and Balanced Scorecard Objectives techniques. Led the Chairman's Award for Innovation (CAI). Developed and monitored "Mission Success" milestone database. Analyzed and reported Customer Satisfaction Assessments. Was an active member in the Mentoring sponsorship at BAE Systems.

Accomplishments:
*Stood-up organization within six (6) months.
*Hired and developed talent that was consistently targeted for promotions into other business areas.
*Developed Mission Success oriented plans on key developmental programs to ensure successful program execution, in order to capitalize on the customer's needs.
*Engineered borderless enterprise concepts through the 'State of Mind Precepts'.
*Successfully completed Capability Maturity Model Integration (CMMI) Level III assessment.
*Provided independent assessment criteria that positively affected the overall program mission and strengthened key customer and other relationships, using "Critical Program-Critical Process" (CP2) Assessments.
oReduced Program write-offs by 30%.
oReduced Program slips by 50% through intense program Risk Analysis and Management.
oIncreased on-time delivery by 15%.
oIncreased customer satisfaction by 10%.
*Recognized employees through the various employee award recognition programs.

Program Director, Repair and Sustainment Programs (R & S) (10/2000 to 12/2004). Responsible for strategic growth initiatives and profit/loss (P&L) of all domestic production and post production programs for a $40M Repair and Sustainment line-of-business. BA consisted of Electro-optical programs, such as: Ship Degaussing MDG1701; Day HUDs; Mono HUDs; Heads Up Displays i.e. C-17, C-130, F-16, F-5 HUDs; Mission Avionics (Mission Computers, Standard Central Air Data Computers etc...); AV-8B Forward Looking Infrared Systems (FLIR); Airport Noise Monitoring Networks and Electronic Countermeasure Systems. Developed Business Unit charter, vision and mission statements, and long range business plan. Responsible for planning, developing, implementing and directing policies, practices and procedures for the R&S product related programs, in a manner, which ensured budgets, schedules and contractual requirements were met. Reviewed program schedules, cost and technical performance to identify and initiate corrective action on variances to plan. Provided accurate revenue and fee forecasts to top management. Managed several major international subcontractors. Reviewed basis of estimates (BOE) and approved all major proposals. Responsible for staff development, training and performance appraisals for over 15 employees. Responsible for customer satisfaction and customer interface. Responsible as the Risk and Opportunity Manager for the business area. Managed FFP, CP, T&M contract type with variants of incentive and award fee types.

Accomplishments:
*Stood-up line-of-business within four (4) months. Developed Business Unit charter, vision and mission statements, and long range business plan.
*Spearheaded an aggressive cross-functional team to develop an efficient "Process roadmap" from contract inception to finished product.
oIncreased business from $8M to $25M in the first year, $40M by the 4th year.
oCaptured 100% Incentive Fee on a Performance Based Logistics Program (PBL).
oIncreased throughput by 1300%.
oIncreased customer satisfaction by 30%.
oSuccessfully negotiated contracts within 0.5% of targeted values.
oReduced costs of poor quality by 20%
*Instituted the use of Repair and Sustainment as a discriminator to win programs.
*Assumed responsibility for a troubled Heads-Up Display Avionics Program. Organized and developed a cross-functional focus team to assess and identify the program design issues, identify and manage risks and opportunities, develop unique program and design solutions, foster open and honest, no-holds barred communication strategy, infuse specific required talent, and overall boost morale.
oReturned $1.2M of discretionary contingency money earmarked to salvage the program.
oCompleted Qualification testing.
oWon the follow-on contract.
oInfused this process into another 'Red Program' plan which helped turn it around.
*Successfully completed a $315M acquisition assessment.

Program Director, Advanced Strategic & Tactical Expendables (ASTE) (05/1998 to 10/2000). Assumed P/L responsibility for troubled $24M ASTE EMD pyrotechnic line-of-business. Responsible for design, development, manufacturing, and production. Coordinated with multiple plant and safety managers over state lines. Developed and approved Program Plans and Program Office Directives. Actively participated in business development through acquisitions and other new business structure strategies. Provided bookings, billings and fee projections. Provided written performance appraisals for over 20 employees. Resolved any cost, schedule, contractual, or technical conflicts. Consolidated business into the Austin PMO and Engineering structure, and the Camden Development and Production facility. Managed Design engineers and project managers. Responsible for Customer Satisfaction and Customer Interface. Responsible as the Risk and Opportunity Manager for the business area. Managed contract type CPAF.

Accomplishments:
*Shut down a failing facility and transitioned to an effective program management and design facility across a borderless multi-state enterprise, implemented a stringent earned value management system (EVMS), and hired qualified personnel.
oIncreased cost and schedule predictability, and delivered qualified products.
oIncreased Program execution and decreased program slips by 50%.
oEstablished a sound business construct positioning the business for a successful divestiture.
*Pioneered a technique, and changed the industry standards for testing pyrotechnics for the Government. Researched and evaluated methods currently being used, identified weaknesses inherent in the methods, innovated a method to stabilize and retain the temperature of the entire device, and integrated data from several different areas previously not considered to ensure specifications were being tested.
oProvided a more accurate testing apparatus which reduced program risks, saved the program $2.5M, and ensured a higher quality product.
oImproved award fee performance on all products.
*Set up self-directed workforces, used Kaizen, Lean and Value Stream Mapping techniques to ferret out waste and design "Demand Flow" assembly lines.
*Facilitated using DOORs to manage the program requirements

Program Manager, Integrated Avionics and Display Systems (04/1996 to 05/1998). Responsible for P&L of a $33M Electro-Optical Heads Up Display avionics prime mission equipment, associated test equipment and simulation tool product line. Developed Business Unit charter, vision and mission statements, and long range business plan. Directed and managed a major subcontractor and design authority in Israel. Directed and managed all Austin engineering and test personnel. Managed a $23M Engineering Manufacturing Development (EMD) program, various associated test and training equipment programs, and IRAD programs. Developed and approved Program Plans and Program Office Directives. Actively participated in business development through acquisitions and other new business structure strategies. Provided bookings, billings and fee projections. Provided written performance appraisals for assigned personnel. Resolved any cost, schedule, contractual, or technical conflicts. Coordinated with appropriate functional managers. Selected as part of a 'Tiger' team to implement the IPTD (Integrated Product Team Development) process. Managed FFP and T&M contracts.

Accomplishments:
*Restructured and Integrated a $33M Avionics Business out-of-state acquisition into the Austin facility; assessed the Business Area risks and needs; wrote initial Business Charter; policies and procedures; hired and trained new staff; established laboratory; re-baselined programs; and managed Government buy-in.
oSuccessfully negotiated a follow-on $23M contract.
oDelivered product to the re-baselined contract, on schedule.
oReduced operating costs by 15%.
oImproved Customer Satisfaction across all programs to an all time high.
oManufacturing Engineer (05/1994 to 04/1996). Responsible for Test Assembly area, implementing Demand Flow(R) Technology applications throughout, creating standard specifications and configuration control for Commercial-off-the-shelf (COTS) hardware within the test area, organizing cross functional teams to assess manufacturing issues.
Accomplishments:
*Institutionalized a method to allow the Engineering organization access to Manufacturing test equipment while still maintaining the integrity necessary for Government configuration Control process requirements, established the standard specification and configuration control for Commercial-off-the-shelf (COTS) hardware, attained Government buy-in, and defined an acceptable equipment use structure that allowed Engineering and Manufacturing to co-exist using the same test equipment,
oEliminated software audit failures.
oIncreased configuration control and program integrity.
oSaved $1.5M in retesting and the need to build additional test equipment.
*Developed training and certification processes which fostered a 'self directed' work force.
oReduced manufacturing defects by 15%.
oIncreased morale due to increased job responsibilities of non-exempt staff.
*Developed and implemented Lean and 'Demand Flow(R)' processes.
oReduced product cycle times by 20%.
Program Manager, International Products (04/1988 to 05/1994). Responsible for profit/loss of a $12.5M line-of-business for all products designed and manufactured for the Japanese Defense Agency (JDA). Developed training materials, installed test equipment, provided training, developed international business, increased overall customer satisfaction and provided technical guidance and coordination of all Engineering activities. Developed, approved and managed cost accounts, budgets, and schedules. Provided technical support during contract negotiations. Performed technical interface with foreign customers and managed subcontractors. Member of Configuration Control and Non-conformance Control Boards. Selected as part of a 'Tiger' team to implement the Continuous Improvement Process - Requirements Process. Managed FFP, T&M contract types.

Accomplishments:
*Identified potential problems and implemented prudent risk avoidance solutions, assessed product designs and redesigned where required, developed and executed global communication strategy and plan, partnered with Japanese trading agent, learned Japanese culture and language, and delivered on schedule over the course of ten (10) years.
oImproved the JDA's Customer Satisfaction rating to an all time high.
oReceived commendation from JDA.
oContinued to generate follow-on business.

Design & Project Engineer (12/1984 to 05/1988). Responsible for design engineering on Electronic countermeasure dispensing equipment and associated test equipment. Developed training materials, provided training to Japanese Defense Agency, the Israeli MoD and associated base personnel, integrated and flight tested the F-15 and F-16 style aircraft.

Accomplishments:
*Recovered a failing program that was 6 months behind schedule and delivered on schedule.
*Redesigned ALE-45J, ALE-47J and ADDS-IA Countermeasures Dispensing Systems and associated test equipment to accommodate design deficiencies isolated during integration and test, for JDA and the Israeli MoD, respectively. Never missed a delivery.
*Redesigned the 19" Rack Assembly from antiquated PDP 11-03 Digital Electronic Corporation computers to work with a much faster 11-23+ computer.
*Led a cross functional team of engineers to design and develop the RF Jammer Decoy.

07/2006 to 10/2007 Raytheon Company-IDS: NTSP, Woburn, MA
($4.5B Business Unit of a $20 billion provider of commercial and defense products).

Director, Performance Excellence (07/2006 to 10/2007). Directed the NTSP Business Area Quality Program Leads (QPLs), with overall responsibility of 144 Quality Professionals, including 25 direct reports. Was prime interface to DCMA to ensure customer satisfaction and effectively manage customer Quality expectations. Responsible for the total Program Quality Requirements Execution, including contractual quality requirements decomposition, dissemination, planning, executing, monitoring and control, of a $1.95B business unit. Identified systemic performance issues; drove Root Cause & Corrective Action (RCCA); and developed and implemented program solutions, some of which spanned across the IDS business.

Accomplishments:
*Integrated two Quality organizations to align with Program Directorates, reduce variability and drive consistent results.
oDeveloped and instituted a rigorous monthly Program Quality Communication System.
oHired, trained and deployed 13 of 25 Program Quality Professionals, within 6 months.
oDrove Supplier Quality Assurance improvement via on-site support, post award communication and standard documentation.
*Responsible for the NTSP Integrated Digital Environment portal requirements approach.
*Implemented a FOD/FOE program awareness across sites, within engineering labs and at RTSC, Nashua.
*Increased connectivity between Raytheon businesses which reduced Level 2 Corrective Actions.
*Revamped R6Sigma training manual and provided training to Missile Defense Agency Customer.
*Actively mentored Quality Program Leads which resulted in several promotional opportunities.
*Increased Company values awareness as a Trained RIET (Respect, Inclusion and Equitable Treatment) Facilitator.

EDUCATION:
*MBA in Business Management, Saint Edward's University, Austin, TX. Delta Mu Delta.
*Bachelor of Science in Electrical Engineering, University of Houston, Houston, TX.
*Electronic Technology, United Electronics Institute, Cuyahoga Falls, OH.
*Certifications and Licenses - Certified Project Manager PMP Certification 42389, PMI; Registered Patent Agent USPTO 50,438; Certified Quality Auditor, ASQC; Certified Mediator of Workplace Conflict
*Various Seminars and Course Studies - Program Management Training; Systems Engineering, University of Kansas; Managing Winning Proposals, Shipley Associates; Statistical Process Control, Motorola; Business/Production Process Improvement, McDonnell Douglas; First Things First, Covey Leadership Center; Total Quality Management, University of Texas; DFMA (Design for Assembly, Design for Manufacturability), McDonnell Douglas; Demand Flow(R) Technology & Business Strategy Workshop, Worldwide Flow College, Jc-I-T Institute of Technology, Inc; Advanced Engineering Data Management (EDM) System Administration; Facilitator Training, UT; Export-Import Compliance, Tracor; Alternative Contracting Approaches; Value Stream Mapping; Performance Based Contracting; Managing for Performance, DDI, Inc; KARRASS Effective Negotiating; Principles of Effective Requirements Management; Performance Centered Leadership; Individual Leadership Development; Conflict Management and Prevention; CMMI, Staged Representation; Personal Foundations for Optimal Leadership; Intensive Leadership Program-La Connor; Lean Enterprise Value; Risk & Opportunity Management & Instructor Training; Program Management Simulation Training; Zig Ziglar Motivational Studies; R6* (Six Sigma) Qualified Specialist; Front Line Leadership; Various Raytheon Program Management Courses; RIET (Respect, Inclusion and Equitable Treatment Trained Facilitator); Behavioral Interviewing Workshop Iⅈ Business Continuity Management; Project Life Cycle Management Studies; Intellectual Property Protection; Program Management; Mentoring; Customer Relationship Management; Mediating; Lean & Value Stream Applications; Long-Range Business Planning; Cross-Cultural Team-Building; Risk Management; International Business Development; Contract negotiations; Cost Analysis & EVMS; Problem Solving; Cost Reduction/Avoidance; Time Management; Leadership Development; Lessons Learned; Root Cause Analysis; Earned Value Management EVMS; Systems Engineering; 6 *; Conflict Resolution

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in vienna, VA | Resumes in Virginia

View other Program Director / Manager or Project / Quality Manager resumes, IT Manager resumes