Resume of IT Specialist

Title
IT Specialist

Primary Skills
Network Administration, Client Network Solutions, Troubleshooting / Support, Project Management, Network Migration

Location
US-WY-Cheyenne

Posted
May-27-07

IT SPECIALIST & OPERATIONS MANAGER

Network Development & Implementation / Project Leadership / Delivering Results

Solutions-focused, results-oriented professional with Top Secret Clearance and 8+ years' experience leading large-scale network implementation projects from conception to implementation; constantly managing the needs of the customer, the team, and the project to increase productivity and reduce costs. Impressive record of achievement in designing, building, implementing, maintaining, troubleshooting, repairing, and updating state-of-the-art networks. Expert at aligning network security initiatives with organizational objectives to preserve data integrity. Extremely analytical, innovative, and resourceful with proven ability to quickly identify and resolve network issues critical to organizational success. Outstanding communication skills; interface effectively with senior management, staff, peers, and users.

CORE LEADERSHIP COMPETENCIES / TECHNOLOGY PROFICIENCIES

Network Administration
Client Network Solutions
Troubleshooting / Support
Project Coordination / Execution
Network Migration Initiatives
Network Performance
Help Desk Operations
Data Security Strategies
System Improvements

Operating Systems, Hardware, Software: Windows NT/Server/XP, Microsoft Exchange Server/Client, Systems Management Server, Defense Message System, Symantec System Center, Norton Antivirus, Computer Support

PROFESSIONAL EXPERIENCE

UNITED STATES AIR FORCE

Operations Manager, CHEYENNE, WY (2004 - PRESENT)

Selected to lead operations to support military objectives in strategic nuclear deterrence. Oversee depot-level maintenance operations for a launch facility. Manage project resources to develop and implement weapon systems infrastructure to support military operations. Train and supervise combat-ready crews to ensure readiness in support of the nation's nuclear war plan. Command missile calibration segments for 50 sites, ensuring optimum on-target accuracy. Direct missile guidance computer replacement upgrades at two sites, extending weapon system life to year 2020. Receive ratings of highly qualified on 4 of 5 performance evaluations-highest possible rating. Research, evaluate, and select vendors to support the execution of system requirements.

Selected Highlights

- Averted over $2.2B in potential damage to nuclear command and control equipment by implementing emergency plans for restoring vital systems that supported the launch control center for power and air.
- Direct 24/7 operations, maintenance, and security for 50 Minuteman III intercontinental ballistic missiles (ICBMs) throughout a 3,200 square mile area.
- Led a project to restore capability for deploying nuclear weapons by identifying and resolving system malfunctions for a degraded launch control center - completing the project within established timelines and budget.
- Ensure that weapon system solutions were designed, tested, documented, implemented, enhanced, and corrected according to operational standards and mission requirements.
- Develop and implement project plans for nuclear weapon systems, managing all phases of the project lifecycle to include data gathering, design, development, testing, training, and deployment.
- Collaborate with support and management groups to ensure that all required processes are put in place and risks mitigated for successfully implementation of weapon systems.
- Flawless performance as team lead during Joint Operational Communications test of wartime information systems.
- Devised and executed project plans for nuclear weapon systems, managing all phases of the project lifecycle to include data gathering, design, development, testing, training, and deployment.

Information Technology Specialist:
NETWORK SECURITY ADMINISTRATOR, WARNER ROBINS, GA (2002 - 2004)

Led network security initiatives to assist deployed Air Force and multi-national organizations in deterring, detecting, and isolating network intrusions to protect critical mission-sensitive information. Managed work center readiness for short-notice deployments. Accountable for providing front line protection against computer viruses and network attacks. Planned, coordinated, and implemented network security measures to protect data, software, and hardware. Performed risk assessments and executed tests to identify and resolve network security vulnerabilities.

Selected Highlights

- Built an operational network within 72 hours by directing the successful assembly, installation, and configuration of 8 equipment racks and 40 servers in preparation for wartime support.
- Instrumental in setting up, configuring, and managing over 4,000 local area network accounts, achieving a 99% reliability / performance rate.
- Managed all phases of security testing to include identification of requirements, scheduling, budgeting, project management, selection, and reporting to successfully deliver network security solutions for multiple organizations.
- Developed and implemented business continuity / disaster recovery strategies based on investigating the current infrastructure to determine gaps between requirements and current functionality.
- Installed, monitored, and directed proactive and reactive network defense measures to ensure the availability, integrity, and reliability of deployed networked information systems.
- Recommended and implemented network security measures such as firewalls, network security audits, and / or automated security probes.

NETWORK SYSTEMS ADMINISTRATOR, ANCHORAGE, AK (2000 - 2002)

Managed and operated base-level network control center servers that included troubleshooting and resolving network system problems, mail servers, antivirus servers, file servers, e-mail outages, and domain controllers. Trained and assisted unit system administrators in configuring network terminals and peripherals. Scheduled and performed tape backups and restoration of network e-mail servers and domain controllers. Monitored network performance using a variety of hardware and software management tools. Installed and maintained all base network hardware and software. Rebuilt a primary bridgehead server following a hardware malfunction. Converted 53 e-mail accounts to comply with Air Force directed standard.

Selected Highlights

- Generated $100,000 in cost savings by developing and implementing DMS training programs for 40 base clients.
- Migrated over 300 e-mail accounts to an alternate server that provided uninterrupted service to base users and worldwide access to 750,000 user e-mail accounts.
- Spearheaded an implementation team to install hardware and software upgrades in support of a training network that saved $11,000 in annual costs.
- Headed a team in recovering over 1,500 client email boxes from a corrupt server without data loss.
- Saved over 150 man-hours by identifying and resolving a non-replication of Air Force shadow to 1,500 sites.
- Increased network antivirus efficiency by 85% by installing and configuring 6 SSC servers across 5 information transfer nodes to permit direct client-server communications.
- Updated 2,100 Windows NT clients to the latest Norton Antivirus version that saved 152 man-hours.
- Rebuilt a Defense Message System (DMS) from the ground up to restore a worldwide DMS e-mail link that enabled successful communications critical to military operations.
- Deployed and managed a Symantec System Center (SSC) to track inventory base hardware and software systems for a metropolitan area network (MAN).
- Served as an Associate Administrator to support an internet protocol (IP) project to migrate 400 clients from static (fixed) IP addresses to new dynamic (variable) IP addresses.


HELP DESK TECHNICIAN / DESKTOP SUPPORT SPECIALIST, ANCHORAGE, AK (1999 - 2000)

Performed system administration in support of a base level metropolitan area network (MAN) and unit local area network (LAN). Monitored NCC help desk e-mail and trouble tickets to identify and resolve user issues. Conducted installation and maintenance of base hardware and software. Ensured critical open tickets received priority over routine tickets. Served as the NCC Terminal Area Security Officer (TASO). Dispatched 14 unit work centers to troubleshoot and resolve Windows Internet Naming System (WINS) access issues.

Selected Highlights

- Reduced backlog of open trouble tickets from 60 to 8 in one week and customer wait time by 25%.
- Implemented training courses for newly assigned help desk personnel to support network administration, qualifying candidates 40% ahead of schedule.
- Planned and created the help desk continuity book to improve help desk training and customer service.
- Upgraded hardware and software on 45 workstations for a network training laboratory that streamlined operations and increased efficiencies.

EDUCATION / CERTIFICATIONS

Bachelor of Science in Criminal Justice, Savannah State University, Savannah, GA
Certificate: Certified Cisco Network Associate (CCNA), 2007

AWARDS / CITATIONS

Air Force Commendation Award, Air Force Achievement Award, Air Force Communications & Professionalism Award, Academic Achievement Award, Distinguished Graduate Award

Certifications
See above


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