Resume of PC Technician / Hardware Support / Software Support

Title
PC Technician / Hardware Support / Software Support

Primary Skills
Linux, Hardware support, Software support, Web Page Design, Help Desk...

Location
US-IN-Connersville

Posted
Jan-02-07

PC Technician / Hardware Support / Software Support

CAREER HIGHLIGHTS
6 years of experience in Web Page Design, Computer hardware and software support
Experience in LAN/WAN topologies, network administration, E-Mail and Internet systems, and PC environment.
Strong knowledge working with Linux operating system
Desktop support with special interest in Linux,FreeBSD.
6 years of experience coordinating with vendors, identifying and achieving project goals.
Purchase computer hardware.
Well-developed communication skills.
A position supporting Linux in networked environment.

HIGHLIGHTS OF EXPERIENCE
* Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
* Met with partners and office staff to map current processes and determine needs.
* Implemented firm's first-ever disaster recovery plan to ensure minimal productivity loss.
* Created web pages for customers just starting out with domains. E-commerce building with free source software
Phone support for over 1100 customers with internet issues.

EDUCATION
2006
Kaplan University, Davenport, Ia
Associate of Applied Science in Computer Information Systems (AASCS)

SKILLS
* Client Needs Assessment
* Desktop Support
* Computer Assembly
* IT/Web Content
* Customer Service
* Building and Testing New Computers
* Configuration Management
* Desktop Support
* Diagnosis and Troubleshooting
* Hardware Installation
* Setting Up Hubs and Workstations
* Installing and Upgrading Servers
* UNIX
* Wireless
* IT/Web Content
* Troubleshooting
* Purchasing
* Database Management
* End-User Training
* Local Area Networks (LAN)
* Network Planning
* Computer Assembly
* Database Systems
* Customer Care

EXPERIENCE HIGHLIGHTS
PC Technician - 2006 - Present
Fayette County School Corporation, Connersville, In
Setup computer systems and related equipment.
Perform hardware and software support and installation.
Knowledgeable in computer software, hardware and procedures.
Perform maintenance of school computers and peripheral equipment, identifying problems and providing appropriate solutions.
Install and configure Linux Suse 10.1(operating system) workstations.
Build configure and secure Linux servers.
Install i-folder and different software applications for Linux machines.
Help manage local area network, servers, and communications connections to remote locations.

Owner/Network Administrator - 2002 - 2004
Webworks2000, Connersville,In
Configured and Administered FreeBsd, Windows (operating systems) servers for company.
Performed regular backup, maintenance, and archival of user data.
Oversaw setup of servers and desktop workstations.
Prepared budgets and managed expenses.
Configured routers, firewalls, domain name services, e-mail, Web, and ftp services.
Help Desk function to provide assistance to computer users via telephone and e-mail.
Installed operating systems and applications and conducted technical training demonstrations.
Performed routine maintenance and user file backups.
Created Web sites.
Oversaw design direction for weekly original content updates.
Worked as server administrator performing day-to-day tasks and maintaining servers.
Performed hardware and software support and installation.
Investigated and resolved computer software and hardware problems.
Skilled at diagnosing and repairing personal computers.
Operated a private computer company specializing in building PC's and configuring networks.
Instructed users on the use of equipment, software, and manuals.
Created and maintained user logins and passwords.
Diagnosed hardware failure, user errors.

EXPERIENCE HIGHLIGHTS
Owner - 2000 - 2003
Anything Computers, Connersville, In
Operated a private computer company specializing in building PC's and configuring networks.
Installed and configured FreeBSD and Windows(operating systems) servers and workstations.
Help Desk function to provide assistance to computer users via telephone and e-mail.
Experienced Web developer with strong computer knowledge, graphic design abilities, people skills, and business experience.
Maintained multiple Web sites.
Experienced in the creation and maintenance of Web pages.
Experienced in analyzing, designing, developing, and implementing Web-based applications using HTML, DHTML, JAVA SCRIPTING, and other applications.
Experienced in HTML and Microsoft Office products
Skilled in Web page layout and design with respect to overall balance of text and images.
Updated sites, provided content, and maintained link integrity based on clients' requests and objectives.
User Support
Analyzed customer requirements for custom pages..
Diagnosed hardware problems with modems, printers, cables, or telephones.
Experienced with computer hardware including personal computers, servers, and workstations.

Certifications
See above


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