Resume of QA Engineer

Title
QA Engineer

Primary Skills
21 Years as QA Engineer. Java, SQL, QTP, Loadrunner

Location
US-WA-Redmond (will consider relocating)

Posted
Oct-04-07

SKILL SET

TESTING TOOLS: QTP (Quick Test Pro) AMDOCS Ensemble Billing and Test Director, rup (Rational Unified Process) PVCS Version Manager, PVCS Tracker, Visio, Visual sourcesafe, UML, datatrac 400H, commercial test equipment, Win runner, Load Runner, Rational Robot, Astra Load Test, Silk Test, Apache JMeter. And many others

SCRIPTING TOOLS: VBScript, Java Script, UNIX Shell Script, Pear Script

OS: Windows NT, UNIX, Sun Solaris, Red Hat Linux

DATABASE: MYSQL 4, Oracle 9i, MS Access 2003, SQL Server 2000

APPLICATION SERVER: BEA WebLogic, Sun Application server, IBM WEB Sphere

WEB SERVER: Microsoft IIS, Apache, Sun Java System Web Server

LANGUAGES: Java, C, C++, Visual Basic, SQL, PL/SQL, HTML, XHTML

LANGUAGE UTILITY: MS word, MS Excel, MS Power Point, MATLAB, Eclipse, Creator, MS Visual Studio

PROFESSIONAL SUMMARY

- Over 20 Years, Strong Experience in Software Quality Assurance of Web based and Windows Applications
- Experience in all aspects of the Software Development Life Cycle with Specific focus on Testing
- Experience working with Telecommunications, Retail and Banking organizations as well as Phone services
- Involved in Project Planning, Test Planning, Coordinating and Implementing various QA Methodologies such as Rational's RUP,SEI-CMM and ISO-9001
- Proven experience in Design,. Development and Execution of Test Plans, Test Cases, Test Procedures and Test Scenarios
- Proficient in performing automated testing using Mercury Interactive Load Runner, QuicktestPro, Win Runner, Test Director Rational's SQA Robot, Segue's SilkTest and Apache JMeter, Compuware's QA Director, Track Record
- Extensive Work experience on Functionality Testing, Backend Testing, Regression Testing, Performance Testing, Stress Testing, Integration Testing, System Testing, User Acceptance Testing, Database Testing Load Testing
- Proficient in Quick Test Pro Script Language, Customizing with VB scripts, Check Points,
- Customized vuser script in Load Runner for parameterization, Correlation query, transaction point and rendezvous point and created scenarios using Load Runner Controller
- Proven experience in writing SQL and PL/SQL scripts with MS/SQL Server 2000 and Oracle 8i server
- Experience in working with J2EE, EJB, JDBC, JNDI, Servlets, JSP, Java Bean VB, VBScript, XML, HTML, DHTML, C, C++
- Excellent leadership, communication and interpersonal Skills.

PROFESSIONAL EXPERIENCE
CINGULAR/AT&T WIRELESS, BOTHELL WA 06/2006-PRESENT

SR.QA SOFTWARE TEST/DESIGN ENGINEER/VERIFICATION ENGINEER

Name of your Project
DMDR

Very brief Project Overview
The project is about bringing new functionality to an existing call in Sales Rep tool that is written in Java. This application is primarily used to take new orders for Cellular accounts. The application of the project is called "X" which use to be known as TeliVision. The application is designed to create new accounts, modify existing Cingular accounts (limited in scope), and be a direct portal for order and customer problems for the first 30 days of activation. Also migration of older accounts from ATT, performing credit checks, and porting are its other features. PeopleSoft 8.8 HCM Experience including Process Flow for HCM Modules


Type of testing being conducted
Client browser testing using Internet Explorer on WinXp machines.
Scripted system functionality testing, adhoc testing, Black box testing with some need for access to back end systems for verification.
Design, write from system requirements and other documents, high level scenarios, and from there create Test Sets and Test Modules in Test Director. After creating Test Sets, perform test execution in a series of test runs. In addition Intermediate releases may be called upon the test team, which require test design to execution.
Finally a set of Regression test sets is maintained, updated, and executed by the test team.

Technologies
We use Mercury - Test Director, DbVisualizer (Minq software), Mercury Clear Quest (issues database), IE6 and an assortment of internal support tools.


HIGHEND SYSTEMS, RICHMOND VIRGINIA 06/1988-04/06

SR. QA SOFTWARE ENGINEER/VERIFICATION ENGINEER
• A migration team to move from the current blade center deployment to virtual servers leveraging IBM Open POWER P720's and Linux. Evaluated, recommended, and implemented testing tools and methodologies. Engaged in due diligence gathering of information and requirements necessary for setting up accurate testing environment and creating accurate PQA Test and Load Plans, and Use Case Scenarios
• Responsible for quality performance, assurance and improvement on web based applications, intranets, and internet sites of various types of client engagements
• Responsible for the administration, configuration and maintenance of the QA Lab, which includes 10 high end Dell workstations, and 2 Compaq Proliant dual processor servers, NT Networking and Administration via local domain, TCP/IP set up and configuration
• Executed load, performance, and stress test to validate concurrent user limits, identify performance issues on client sites by creating scenarios based on most likely end user paths, using White-Box Testing Techniques. Evaluated new releases of vendor software
• Created Load, Test Plans, and Test Scenario documents, automated test scripts
• Evaluate requirements gathered to ensure information is accurate in regards to establishing realistic Load testing goals and objectives
• Conducted Competitive Analysis against sites identified as competitors of clients
• Engaged in results analysis, reporting of metrics, and process methodology creation and modification
• Participated in cross training effort for new and existing testing employees
• Worked with and assisted developers in identifying and resolving performance issues
• Part of a QA Team of 8 people, performed automated load testing against corporate web sites and applications
• Initiated a Performance Testing Group Business Development of Snort
• Projects, Clients, and Technologies: Municipal Bond.com, Fieldcrest Canon, Bellsouth.com, San Francisco Airport, Walgreens.com, Water.com, EverythingDecor.com, E-Invest.com, DuPont, Home Depot
• SQL Server, IIS, Silk Performer, Silkiest, MVC(Microsoft Version Control), WAP(Web Application Stress), IBM DB2 client, Oracle DBMS client, MS Office, NES(Netscape Enterprise Server), BDL(Benchmark Definition Language -- Silk Performer), 4Test(Silk Test), SQL, DCOM, TCPIP, Team Track(Defect Tracking), Interwoven training, MS Project, Performance, Load, Stress, Acceptance, Risk-Based, Exploratory, Black-Box, White-Box Testing
• Evaluated current site and QA site in order to create accurate Silk Performer Load test scripts for sonystyle.com ecommerce site redevelopment effort
• Setup and install Load testing tool Silk Performer and RATIONAL ROBOT, Compuware QALoad 5.5.
• Created accurate, modular scenario based test scripts with limited system and environment documentation acted as resident Load testing scripting resource Created work products with minimal to no supervision Projects, Clients, and Technologies: Sonystyle.com, Sony Corp
• Win2K, Oracle DB, Segue Silk Performer, Apache/Tomcat, IBM Web Sphere, Intershop Efinity MultiSite products suite, Performance Monitor, TCP/IP, EJB
• I have almost 4 years of IP/Telecom Billing Systems Development, Testing and Support experience with Amdocs Ensemble also worked with Convergys on this project. Very proficient in Software Testing Methods and technologies, I have actively supported UAT (User Acceptance Test (UAT), Sanity Test, Integration Test, OPT and Production Support. with the Configuration Control (CC) and Methodology and the Standards I have in depth knowledge of the Billing and CSM (Customer Support Module or CM) Modules and very good overview of MAF and MPS. Software design, development and running of test procedures, testing, systems validation test procedures, system testing, test engineering, test and evaluation, functional testing, manual testing, V&V, verification and validation and lab testing.
• Work in all aspects of the software development lifecycle, develop qualification test procedures, write system test plans, and define system test benches.
• Write the test modules to cover system requirements, functional specifications, perform verification and validation using simulations, run the tests on system bench, write the test results, establish and execute test procedures, analyze test results.
• Create and maintain tests and test records, log defects, analyze defect data, perform testing for product release, recommend process improvements, review test procedures, maintain strict adherence to client's prescribed testing guidelines, control processes and procedures. Also using QTP.
• Work closely with engineering and staff; participate in document and deliverable reviews, software revisions, change requests and assessments.
• Complete software testing activities for the development of software features.
• Assist the client's process through day-to-day software testing activities, work closely with team leads, project teams and other members of the client' promote positive and effective working relationships' work independently, as well as a team member, leverage relationships across other departments, follow up with individuals without guidance.
• Maintain test records, provide ideas for improvement, develop and review documentation and specifications.
• Comply with the client's software development process, use software development tracking software packages, adhere to the client's established process, maintain strict adherence to the client's prescribed development guidelines, control processes and procedures.




• Information technology, commercial avionics, aerospace, aviation, FAA certification, ARINC DO-178B, DOORS, PVCS Version Manager, PVCS Tracker, ARINC 453 Decoder, RS-232 communication, DataTrac 4000 H, GPWS and Tektronix TDS 224. Commercial test equipment, simulators, analog and digital test stations, PPI-4B indicators, CON-4A/4B control units, PCM card manager, flash cards, embedded real-time system development, real-time embedded software development, C code development, real-time control systems, embedded systems, avionics electrical, electrical system, E/E control system.
• Electronic control systems, electronics.
• Developed software quality plans, test design specifications and test cases for Internet-based business applications.
• Worked with customers to develop user acceptance tests for Internet-based business applications. Ran test cases to find defects in Internet-based business applications.
• Administered PVCS Tracker databases to track software defects and administer software change control.
• Participated in risk management to help determine best use of development and testing resources.
• Used Product Life Cycle. Designed, written and implemented Software Quality Plans, Software Configuration Management Plans, Software Test Plans, Test Design Specifications and test cases.
• Designed tests for applications and services in Linux, Windows 2000 and Windows 98. Read Java code to determine how best to test applications and services.
• Moderated formal inspections. Used Rational Visual Test to automate test cases. Used Python to run network connectivity tests. Integrated Intel Video Phone onto OEM customer platforms. This involved driving from alpha and beta versions of hardware (customer processor boards, analog and USB cameras, audio chips and modems) and software (IASPOX, audio, video and modem drivers, BIOS) subsystems to a finished, shippable system.
• Find root cause for problems and fix the problem myself or work with the subsystem's owner until there was a fix.
• Designed the logging part of a tool to ease subsystem qualification for Intel Video Phone integration. Tools that have used are Visual Studio (C++), Soft Ice, Windows debugger (wdeb386), Tektronix logic analyzer, Mirant Tracker, Mirant Version Manager, Visual Source Safe, Perl, Revision Control System, GNU tools, Linux.










Senior Quality Assurance Analyst
Secured the purchase of Mercury Interactive Win Runner, Quickest
Professional (QTP) with .Net Add-in, and Test Director. Performed a
gap analysis of Load Runner and Web Avalanche working toward the
acquisition of load and stress testing tools. Setup all
users and groups, enforcing the process flow transition rules using
the VB scripting engine, and serve as the Test Director
Administrator. Develop Test Plans, QTP and Win Runner test scripts,
perform manual and automated testing and defect tracking and
resolution of applications and services. Further develop custom test
management processes for requirements gathering and tracking, manual
and automated test planning and execution, and defect tracking and
resolution.
Senior Analyst
Plan, develop, and document an Oracle 8.17 OBF data repository, SQL
scripts, constraints, stored procedures, and views. Views are
constructed based upon test case data requirements, providing data
dynamically via automated scripts to assist in identifying the
capacity and potential limitations for CLEC GUI applications
(Verigate, Weblex) and machine-to-machine interfaces (CORBA, EDI) to
telecom client provisioning systems. Develop Win Runner scripts to
mine OBF data from various Intranet sites and import data to the test
bed via SQL*Loader. Develop EIT (Enterprise Integration Test) SLA
(Service Level Agreements), Master Test Plans, and Load Runner test
scripts to evaluate Corporate Information Security Web based user
authentication applications, and the processing of orders for the
Golden Mailbox, an internal rewards application for sales
associates. Generate, analyze, and publish Load Runner test results
Senior QAT Analyst
Served as the Rebate Billing back-end project team-lead. Gathered
requirements from multiple sources consolidating requirements in one
central repository. Led business units in the development of the
Rebate Billing Integration process flow. Implemented defect tracking
and resolution processes for QA and Development, fully utilizing
Test Director in the organization for the first time. Developed test
plans, test cases, SQL and Win Runner test scripts. Performed
automated and manual testing of Rebate Billing back-end procedures,
and front-end applications based upon the Java Web Start run-time
environment, while documenting the process. Performed Test Director
Server configuration enhancements, and general maintenance, and
documented the maintenance process. Upgraded twenty legacy
Test Director Projects to version 7.2. Developed Win Runner and
Load Runner test scripts for Formulary and Authentication Web based
applications and analyzed test results.
Senior Consultant, Mercury Interactive Test Suite
Mercury Interactive Test Suite subject matter expert,
assisting account executives on a regular basis with sales call
visits. Assisted in the development of presentations, work breakdown
structures, and scopes of work: Primary responsibility was to develop
Win Runner test scripts, testing a
proprietary Web application for MPAA member companies. Installed
Windows NT Server 4.0, SQL Server 7, Internet Information Server 4
making possible the installation and configuration of Test Director
7.02 Enterprise. Served as the project Test Director Administrator,
accommodating custom configurations tailored to project requirements,
and documented a Test Director Users guide for MPAA personnel.
Developed and delivered Win Runner test sets as defined by the scope
of work and documented the process.

Developed documented automated testing methodologies for the clients Y2K
remediation effort. Setup training labs for Test Suite classes and
conducted high-level introductory training. Installed Test Director
Server 6.2 with an Oracle 7 database. Setup and configured thirty-two
Windows 9x and Windows NT Workstations within the Y2k Test and
Production environments, utilizing Win Runner, Test Director, the
Oracle 8.05 client, and Reflection for Digital/Unix 7.0. Created a
test lab, with the assistance of the QA manager that the client chose
to keep beyond Y2K. Setup, configured and administrated the
CCN_Y2k_Project Test Director database. Provided continual support of
the Test Suite to CCN and RCG Y2K testers.


CERTIFICATIONS
Certified Product Specialist (CPS), Mercury Interactive, version 5.
Completed Mercury Interactive, QTP Certified and Win Runner, Test Director, and
Win Runner advanced training courses. Successfully completed all self-
study and coursework for the Test Suite, Certified Product Specialist
(CPS) exam in Win Runner, Test Director and advanced techniques of
automated testing.
SPECIALIZED TRAINING AND ORGANIZATIONS
- S-Series INS Operations & Administration | Compaq Telecom Network Solutions
- Spectra Base Course | Inet Technologies, Inc.
- Troubleshooting, Maintaining, and Upgrading PC's | CompuMaster
- Introduction to Software Testing | the Learning Company
- Win Runner, Test Director, Win Runner Advanced Training | Mercury Interactive --
OPERATING SYSTEMS
MS DOS, Windows 9x, ME, NT Workstation, 2000 Professional, and XP
Professional. Windows NT 4.0 Server, Windows 2000 Server, Linux,
Solaris, and Macintosh. AS 400
DATABASES
Oracle 8i. Experience with MS SQL Server 7 and 2000, TACL SQL,
PostgreSQL, mySQL, and MS Access.
SOFTWARE
Expertise in Mercury Interactive Win Runner, Test Director Software testing
tools. Knowledge of Allarie ColdFusion Studio and Server, Macromedia
Dreamweaver, Adobe Photoshop and plug-ins, and other graphics
packages. Proficient in Mercury Interactive Load Runner, Astra
QuickTest, Macromedia Flash, Macromedia Director, MS Office 97, 2000,
and XP.
LANGUAGES
TSL (Test Script Language) C based Language, HTML, CFML, dHTML, PHP, VB
script, ASP, SQL, TACL; some PL/SQL, EDI, CORBA, Java, C, Visual, C+, C-Sharp
Basic, and Windows API calls.
HARDWARE
Proficient in assembling, configuring, and troubleshooting computer
hardware: IBM, Compaq, Dell, HP, Generic PC, AMD & Intel CPU, System
Boards, Daughter Boards, NIC, Video Adapters, HDD, Power Supplies,
Cooling Devices, CD, CDRW, DVD, Sound Cards, External Peripherals,
Hubs, Routers, Internet Appliances.

EDUCATION

BS COMPUTER SCIENCE
VIRGINIA STATE UNIVERSITY, PETERSBURGH VA

CERTIFICATIONS

A+(Hardware)
MCP (Microsoft Certified Professional)
MCSE (Microsoft Certified Software Engineer)
(Mercury Products Certified-QTP, Load runner, Win Runner)
CSQA (Certified Software Quality Analyst)
CPS (Certified Product Specialist)
COMPUTER ENGINEERING (CERTIFICATION)
PARALEGAL CERTIFICATION


**WILLING TO RE-LOCATE & TRAVEL**
(FOR THE RIGHT SALARY)


Certifications
MANY


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