Software QA Manager Resume
Title
Software QA Manager
Primary Skills
QA, Test Automation, Team Building, Management and Leadership , QTP, HP QC, MS Project, VB Script, Windows, Linux, JIRA
Location
US-IL-Northbrook
Posted
May-12-13
RESUME DETAILS
Over 17 years of increasing QA responsibility in Retail, Telecommunications and Banking domains.
Excellent Leader experienced in building and managing on-site and offshore teams.
Experienced in end-to-end management of QA tasks in different SDLC (Agile, Iterative, Waterfall) and concurrent enterprise level system development.
Capable in developing test strategy based on customer requirements, project constraints and risk analysis and delivering high quality products.
Hands-on developing new and improving existing Automation Frameworks using QuickTest Pro 11.0 (QTP) and HP ALM 11.0.
TECHNICAL SKILLS:
Test Management: Quality Center, Test Director, Microsoft Test Manager (MTM)
Project Management: Quality Center, Microsoft Project, Scitor PS8
Testing Tools/Software: QTP, WinRunner
Defect Reporting: Quality Center, Bugzilla, JIRA
Scripting Language: VB Script.
Platforms: Windows 95/98/2000/XP/Vista, W7, LINUX, MS-DOS
Databases and tools: Oracle, DB2, SQL Server, TOAD
Language: C#, .NET, C++, Java, C, Visual Basic, XML, HTML, SQL, WSDL
Other: Oracle WebLogic, WebSphere, J2EE, SOAP, CVSNT, VSS, TFS, MTM, DOORS, MS Visio, UML, NANT, Team City, FLEXERA FLEXnet Publisher, VMWare, Norton Ghost, MS Office suite, ClickTime, IBM Lotus Notes, CMM, ISO 9001
EXPERIENCE:
F&I Administration Solutions, Lombard, IL
Project:
SCS Auto product suite
Clients
ALPHA WARRANTY SERVICES, DAS, FFDS, OLD REPUBLIC, CLASSIC, GSFS Group, ZURICH
Period: 9/2012 -- present
Description:
The SCS Auto product suite enables automotive F&I product providers to manage various products including: vehicle service contracts, GAP, prepaid maintenance, appearance protection, etch and more. By managing all products on one system, it is easy to keep a keen eye on the performance and profitability of both individual products and the business as a whole.
Role: QA Manager
Responsibilities:
* Lead manual and automation QA teams.
* QA point of contact for the company leadership and cross-functional teams.
* Own test plans and documentation that communicates the standards and procedures of QA teams.
* Chair scrum/defect review meetings with project team stakeholders to discuss issue found during testing and their current statuses.
* Lead automation activities within the automation framework using QTP 11.0.
* Strong management and leadership for direct reports with capacity to mentor and coach QA staff.
* Implement, gather, and report team and project metrics which demonstrate business value and showing continuous improvement in an Agile environment.
* Accountable for the quality of test services during all stages of SDLC.
* Manage setup and maintenance of test environments.
* Support customers in troubleshooting exercises.
Tools / Technology:
Windows 7, ASP.NET, JavaScript, XML, HTML, MS SQL Server 2003, TFS, MTM, VSS, SQL SMS, QTP 11, JIRA, MS Project.
TATA Consultancy Services, IL
Project: NextGen POS
Client: Walgreens, Lincolnshire, IL
Period: 2/2011 -- 9/2012
Description: NextGenPOS is a revolution for Walgreens. This Project replaced the legacy 4690 Retail Point of Services System across the U.S. It is built on Java Swing Technology along with XML Messaging and Tandem as the Electronic Tender approval System.
Role: Project Leader, QA Automation
Responsibilities:
* Managed onsite and offshore QA automation teams.
* Led automation project plan, scope, schedule and implementation of tests within the automation framework and its improvements.
* Defined automation test objectives, strategies, standards and metrics.
* Drove code and process standards across the project.
* Analyzed system impact during design reviews with development and business analysts.
* Facilitated technical input and growth opportunities for further automation improvement.
* Led in the analysis, design, development, and ongoing maintenance of automated tests and automation architecture performed within the established automation development processes using QTP 11.0, QC 10.0 and CVS.
* Administrated QC users, projects, reporting and back up.
* Directed set up of test environment, automated test execution, bug contribution and reporting for every NG POS product release.
* Tracked and analyzed test results, team productivity and took corrective action.
* Represented Automation team at all levels.
* Applied and trained on tool changes and enhancements.
Tools / Technology:
Windows XP, Linux, AS400, Java, WebSphere, XML, HTML, JRMI, DB2, CVS, TOAD, Putty, MS Project, MS Visio, VMWare, QTP 11, QC 10, BugZilla, IBM Lotus Notes.
VPIsystems, Holmdel, NJ 7/2000- 6/2010
Project: OnePlan
Client: BT, Telstra, T-mobile
Period: 5/2007 -- 6/2010
Description:
OnePlan is the foundation of all VPIsystems' analytical products, delivering a scalable, centralized data processing environment. It enables the collaboration between analysts as well as the management of multiple analysis or planning scenarios across teams. OnePlan enables communication service providers to model multiple networks technology layers simultaneously supporting converged networks instead of supporting just a single technology domain, or just mobile or landline networks or just circuit- or packet-based networks.
Role: QA Manager
Responsibilities:
* Coordinated QA activities of geographically dispersed technical teams located in the USA, Australia, Germany and Belarus.
* Led a QA team of 20+ persons, including mentoring, managing workload priorities, measuring staff performance and promoting professional development. Maintained the Test Lab of 60+ computers.
* Developed, collected and analyzed quality metrics about products and projects. Ensured that teams followed processes through SDLC and provided reports to managers. Provided input for the process improvements.
* Contributed QA part of the consolidated project plans. Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed. Provided the project status report to management on regular basis.
* Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Maintained Traceability matrix and manual tests in Test Director/QC. Interacted with BA for gathering requirements.
* Coordinated execution of GUI, functional, integration, system, usability, installation, upgrade, documentation, stress, load, performance, recovery, end-to-end, UAT, and regression tests.
* Implemented test automation using tools from HP (QTP and Test Director/Quality Center). Developed and debugged scripts and libraries of the reusable components using VB Script. Extensively used CVSNT for uploading the requirements and automation scripts and maintaining as version control.
* Led automation framework development with unattended testing mode, including product deployment, test execution and reporting.
Tools / Technology:
Windows XP/Vista/W7, Linux RH, C#, .NET, C++, Java, J2EE, SOAP, XML, HTML, WSDL, ORACLE, Oracle WebLogic, ESRI, CVSNT, DOORS, TOAD for Oracle, MS Project, MS Visio, UML, NANT, Team City, FLEXERA FLEXnet Publisher, VMWare, Norton Ghost, QTP, TestDirector/QC.
Project: Next Generation Network Life Cycle Manager
Client: NEC, HUAWEI, Telstra
Period: 7/2003- 5/2007
Description: NGNLM is an Engineering Support System that addresses the need for an overarching logical and physical, tactical or strategic communication network planning solution that supports different technologies, networks and domains for end-to-end product delivery.
Role: QA Manager
Responsibilities:
* Led a QA team of 12+ persons.
* Developed and executed test plans.
* Delegated work on daily basis, reviewed task progress.
* Owned weekly status meetings.
* Reported test progress and addressed issues to management
* Managed verification of software and specification defects in the Change Management System.
* Conducted QA audits and provided input for process improvements.
* Implemented and executed GUI, functional, integration, system, load, performance, usability, installation, upgrade, end-to-end and regression tests.
* Developed automation framework using QTP, WinRunner and TestDirector.
Tools / Technology:
Windows 2000/XP Linux, Sun Solaris, C#, .NET, Java, J2EE, JMS, SOAP, XML, HTML, ORACLE, Bea WebLogic, CVSNT, DOORS, MS Project, Acresso FLEXnet Publisher, Norton Ghost, WinRunner, TestDirector.
Project: VPI Network Configurator
Client: Bell Canada, CISCO
Period: 7/2000-7/2003
Description:
VPI NC is sales tool capturing communication network planning, link engineering, equipment configuration and Bill Of Material generation functions.
Role: Quality Monitoring Manager
Responsibilities:
* Led a QA team of 4 persons.
* Developed and executed test plans and reviewed task progress.
* Reported test progress and addressed issues to management
* Provided input for weekly status meetings.
* Logged, tracked, and verified resolution of software and specification defects in the Change Management System.
* Contributed suggestions to process improvements.
* Implemented and executed GUI, functional, integration, system, load, performance, usability, installation, upgrade, end-to-end and regression tests.
* Developed test automation scripts using WinRunner and TestDirector.
Tools / Technology:
Windows 2000/XP, C#, .NET, SAX VB, MS Access, Python, Macrovision FLEXlm, CVS, DOORS, Scitor PS 8, WinRunner, TestDirector.
Achievements:
* Developed and implemented QA process saving up to 1/3 of the Release Phase time.
* Increased the project status visibility introducing the semi-automated report accumulating information about test progress and change request/incident statistics.
* Multiplied testing efficiency implementing automation framework with unattended test cycle.
* Provided crucial input to development and implementation of the Quality System based on CMM methodology and eXtreme Programming.
* Built efficient QA Team from the ground up.
EDUCATION:
MS Electronics and Communications Engineering.
State University of Informatics and Radio Electronics, Minsk, Belarus.
Excellent Leader experienced in building and managing on-site and offshore teams.
Experienced in end-to-end management of QA tasks in different SDLC (Agile, Iterative, Waterfall) and concurrent enterprise level system development.
Capable in developing test strategy based on customer requirements, project constraints and risk analysis and delivering high quality products.
Hands-on developing new and improving existing Automation Frameworks using QuickTest Pro 11.0 (QTP) and HP ALM 11.0.
TECHNICAL SKILLS:
Test Management: Quality Center, Test Director, Microsoft Test Manager (MTM)
Project Management: Quality Center, Microsoft Project, Scitor PS8
Testing Tools/Software: QTP, WinRunner
Defect Reporting: Quality Center, Bugzilla, JIRA
Scripting Language: VB Script.
Platforms: Windows 95/98/2000/XP/Vista, W7, LINUX, MS-DOS
Databases and tools: Oracle, DB2, SQL Server, TOAD
Language: C#, .NET, C++, Java, C, Visual Basic, XML, HTML, SQL, WSDL
Other: Oracle WebLogic, WebSphere, J2EE, SOAP, CVSNT, VSS, TFS, MTM, DOORS, MS Visio, UML, NANT, Team City, FLEXERA FLEXnet Publisher, VMWare, Norton Ghost, MS Office suite, ClickTime, IBM Lotus Notes, CMM, ISO 9001
EXPERIENCE:
F&I Administration Solutions, Lombard, IL
Project:
SCS Auto product suite
Clients
ALPHA WARRANTY SERVICES, DAS, FFDS, OLD REPUBLIC, CLASSIC, GSFS Group, ZURICH
Period: 9/2012 -- present
Description:
The SCS Auto product suite enables automotive F&I product providers to manage various products including: vehicle service contracts, GAP, prepaid maintenance, appearance protection, etch and more. By managing all products on one system, it is easy to keep a keen eye on the performance and profitability of both individual products and the business as a whole.
Role: QA Manager
Responsibilities:
* Lead manual and automation QA teams.
* QA point of contact for the company leadership and cross-functional teams.
* Own test plans and documentation that communicates the standards and procedures of QA teams.
* Chair scrum/defect review meetings with project team stakeholders to discuss issue found during testing and their current statuses.
* Lead automation activities within the automation framework using QTP 11.0.
* Strong management and leadership for direct reports with capacity to mentor and coach QA staff.
* Implement, gather, and report team and project metrics which demonstrate business value and showing continuous improvement in an Agile environment.
* Accountable for the quality of test services during all stages of SDLC.
* Manage setup and maintenance of test environments.
* Support customers in troubleshooting exercises.
Tools / Technology:
Windows 7, ASP.NET, JavaScript, XML, HTML, MS SQL Server 2003, TFS, MTM, VSS, SQL SMS, QTP 11, JIRA, MS Project.
TATA Consultancy Services, IL
Project: NextGen POS
Client: Walgreens, Lincolnshire, IL
Period: 2/2011 -- 9/2012
Description: NextGenPOS is a revolution for Walgreens. This Project replaced the legacy 4690 Retail Point of Services System across the U.S. It is built on Java Swing Technology along with XML Messaging and Tandem as the Electronic Tender approval System.
Role: Project Leader, QA Automation
Responsibilities:
* Managed onsite and offshore QA automation teams.
* Led automation project plan, scope, schedule and implementation of tests within the automation framework and its improvements.
* Defined automation test objectives, strategies, standards and metrics.
* Drove code and process standards across the project.
* Analyzed system impact during design reviews with development and business analysts.
* Facilitated technical input and growth opportunities for further automation improvement.
* Led in the analysis, design, development, and ongoing maintenance of automated tests and automation architecture performed within the established automation development processes using QTP 11.0, QC 10.0 and CVS.
* Administrated QC users, projects, reporting and back up.
* Directed set up of test environment, automated test execution, bug contribution and reporting for every NG POS product release.
* Tracked and analyzed test results, team productivity and took corrective action.
* Represented Automation team at all levels.
* Applied and trained on tool changes and enhancements.
Tools / Technology:
Windows XP, Linux, AS400, Java, WebSphere, XML, HTML, JRMI, DB2, CVS, TOAD, Putty, MS Project, MS Visio, VMWare, QTP 11, QC 10, BugZilla, IBM Lotus Notes.
VPIsystems, Holmdel, NJ 7/2000- 6/2010
Project: OnePlan
Client: BT, Telstra, T-mobile
Period: 5/2007 -- 6/2010
Description:
OnePlan is the foundation of all VPIsystems' analytical products, delivering a scalable, centralized data processing environment. It enables the collaboration between analysts as well as the management of multiple analysis or planning scenarios across teams. OnePlan enables communication service providers to model multiple networks technology layers simultaneously supporting converged networks instead of supporting just a single technology domain, or just mobile or landline networks or just circuit- or packet-based networks.
Role: QA Manager
Responsibilities:
* Coordinated QA activities of geographically dispersed technical teams located in the USA, Australia, Germany and Belarus.
* Led a QA team of 20+ persons, including mentoring, managing workload priorities, measuring staff performance and promoting professional development. Maintained the Test Lab of 60+ computers.
* Developed, collected and analyzed quality metrics about products and projects. Ensured that teams followed processes through SDLC and provided reports to managers. Provided input for the process improvements.
* Contributed QA part of the consolidated project plans. Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed. Provided the project status report to management on regular basis.
* Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Maintained Traceability matrix and manual tests in Test Director/QC. Interacted with BA for gathering requirements.
* Coordinated execution of GUI, functional, integration, system, usability, installation, upgrade, documentation, stress, load, performance, recovery, end-to-end, UAT, and regression tests.
* Implemented test automation using tools from HP (QTP and Test Director/Quality Center). Developed and debugged scripts and libraries of the reusable components using VB Script. Extensively used CVSNT for uploading the requirements and automation scripts and maintaining as version control.
* Led automation framework development with unattended testing mode, including product deployment, test execution and reporting.
Tools / Technology:
Windows XP/Vista/W7, Linux RH, C#, .NET, C++, Java, J2EE, SOAP, XML, HTML, WSDL, ORACLE, Oracle WebLogic, ESRI, CVSNT, DOORS, TOAD for Oracle, MS Project, MS Visio, UML, NANT, Team City, FLEXERA FLEXnet Publisher, VMWare, Norton Ghost, QTP, TestDirector/QC.
Project: Next Generation Network Life Cycle Manager
Client: NEC, HUAWEI, Telstra
Period: 7/2003- 5/2007
Description: NGNLM is an Engineering Support System that addresses the need for an overarching logical and physical, tactical or strategic communication network planning solution that supports different technologies, networks and domains for end-to-end product delivery.
Role: QA Manager
Responsibilities:
* Led a QA team of 12+ persons.
* Developed and executed test plans.
* Delegated work on daily basis, reviewed task progress.
* Owned weekly status meetings.
* Reported test progress and addressed issues to management
* Managed verification of software and specification defects in the Change Management System.
* Conducted QA audits and provided input for process improvements.
* Implemented and executed GUI, functional, integration, system, load, performance, usability, installation, upgrade, end-to-end and regression tests.
* Developed automation framework using QTP, WinRunner and TestDirector.
Tools / Technology:
Windows 2000/XP Linux, Sun Solaris, C#, .NET, Java, J2EE, JMS, SOAP, XML, HTML, ORACLE, Bea WebLogic, CVSNT, DOORS, MS Project, Acresso FLEXnet Publisher, Norton Ghost, WinRunner, TestDirector.
Project: VPI Network Configurator
Client: Bell Canada, CISCO
Period: 7/2000-7/2003
Description:
VPI NC is sales tool capturing communication network planning, link engineering, equipment configuration and Bill Of Material generation functions.
Role: Quality Monitoring Manager
Responsibilities:
* Led a QA team of 4 persons.
* Developed and executed test plans and reviewed task progress.
* Reported test progress and addressed issues to management
* Provided input for weekly status meetings.
* Logged, tracked, and verified resolution of software and specification defects in the Change Management System.
* Contributed suggestions to process improvements.
* Implemented and executed GUI, functional, integration, system, load, performance, usability, installation, upgrade, end-to-end and regression tests.
* Developed test automation scripts using WinRunner and TestDirector.
Tools / Technology:
Windows 2000/XP, C#, .NET, SAX VB, MS Access, Python, Macrovision FLEXlm, CVS, DOORS, Scitor PS 8, WinRunner, TestDirector.
Achievements:
* Developed and implemented QA process saving up to 1/3 of the Release Phase time.
* Increased the project status visibility introducing the semi-automated report accumulating information about test progress and change request/incident statistics.
* Multiplied testing efficiency implementing automation framework with unattended test cycle.
* Provided crucial input to development and implementation of the Quality System based on CMM methodology and eXtreme Programming.
* Built efficient QA Team from the ground up.
EDUCATION:
MS Electronics and Communications Engineering.
State University of Informatics and Radio Electronics, Minsk, Belarus.
Certifications
Certified Professional Scrum Master (PSM1)
ISTQB Certified Tester, Foundation Level
ISTQB Certified Tester, Foundation Level
CONTACT DETAILS
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