Resume of IT Consultant

Title
IT Consultant

Primary Skills
IT Operations * Project Management * Network Operations * Systems Integration * Metrics Reporting, etc.

Location
US-TX-Irving

Posted
Feb-12-08

IT CONSULTANT
Proactive IT consultant executing expert operations and efficient project management to optimize performance while containing costs. Superb relationship builder with proven history of resolving critical issues, building consensus, and facilitating viable internal and external relationships. Broad technical knowledge and advanced business acumen complemented by 13 years of experience. Excellent leadership skills underscored by 6 years of military service.

IT Operations * Project Management * Network Operations * Systems Integration * Metrics Reporting
Infrastructure Support * Data Center / Call Center Management * Cost Optimization * Negotiations
Troubleshooting * Budgets * Consensus Building * Vendor Relations * Team Leadership
Customer Service * Helpdesk Operations * Communications

PROFESSIONAL EXPERIENCE
MAINTECH, Irving, Texas * 2007 - present
Infrastructure support service provider owned by Volt Information Sciences, Inc.

Systems Administrator
Execute support operations to optimize hardware performance and ensure customer satisfaction for key client. Perform diagnostics, troubleshoot and resolve critical issues for multiple servers, and install dedicated operating systems. Maintain onsite inventory of backup resources and procure equipment as needed. Provide continuous on-call coverage and track work orders.

FEDERAL RESERVE BANK OF DALLAS, Dallas, Texas * 2004 - 2006
One of 12 regional banks under the government's Federal Reserve System serving as fiscal agent for the United States Treasury.

Business Analyst II / Project Manager / Business Liaison
Directed daily reporting activities for all information technology operations, and executed infrastructure support services. Allocated budgets, and approved purchase orders up to $1.5M. Commanded large-scale projects from roadmap creation to implementation. Tracked project status, delegated assignments, and advised senior management. Liaised with U.S. Treasury officials to assess infrastructure needs. Negotiated with vendors, and procured equipment.
* Managed 2 data center expansions while simultaneously directing major application migration initiative.
* Slashed costs by $5M across 3 projects by trimming multiple budgets.
* Improved frequency of project status reporting by implementing process enhancements in task tracking system.
* Orchestrated lower vendor costs by expanding vendor base, which increased competition for proposals and reduced average bids.
* Participated in numerous internal committees, including change management, configuration management, and business continuity groups.

JOHN M. FLOYD & ASSOCIATES, Baytown, Texas * 2004
Financial software provider serving banking industry throughout North America.

IT Systems Manager
Executed efficient software support services to 1000 end-users and administered infrastructure support to 155 remote users.
continued...

DON E. WOOD JR. * Page 2 * dwd0eeb@westpost.net

Performed field operations at client locations to provide optimal customer service. Conducted procurement activities, and authored operating procedure handbook.
* Delivered $36K cost savings annually by standardizing procurement processes and establishing long-term business relationship with CDW.
* Created company's first official documentation outlining standards and best practices.
* Saved time and manpower resources by transitioning anti-virus protection system from Norton to Panda Webadmin.
* Facilitated organizational trend analysis and inventory controls, and saved $6K in labor and transportation expenditures over 4 months by creating database to track functional issues.

NORTHROP GRUMMAN INFORMATION SERVICES, Houston, Texas * 1999 - 2004
Global leader in advanced IT, engineering and business solutions. More than 18,000 employees worldwide with $4B in annual revenue.

IT Professional
Performed PC and server support, help desk troubleshooting and analysis, and network operations for key client accounts:

o CONOCO PHILLIPS OIL COMPANY, Server Administrator
Performed all stages of building and implementing more than 100 new servers. Led all IT operations to maintain and diagnose critical issues on existing systems, and provided hardware support on Intel-based PCs.
o DYNEGY, INC., Data Center Analyst
Administered and monitored UNIX server and more than 500 Intel-based systems to ensure continuous, uninterrupted service and support for energy trading transactions. Performed back-up operations and metrics reporting.
o UNOCAL, Help Desk Lead
Directed help desk operations to support 750 end-users, and supervised staff of 9 analysts. Delegated assignments, and created staffing schedules. Performed metrics reporting and tracked all phases of work tickets.
* Improved first-call resolution from 62% to 81% in only 2 months, fulfilling service level agreement requirements of 70% for the first time in 2 years.
* Enhanced IVR system and issued configuration recommendations.
* Drove team effort to earn award from regional management for exceptional resolution rate.


ADDITIONAL CONSULTING ENGAGEMENTS

o FUJITSU for DIBON SOLUTIONS, Business Development Analyst
Created and implemented solution to upgrade Remedy ARS system from version 4.0.3 to version 6.3.0. Formulated and presented winning proposal to client and senior management.

o CITIGROUP for THE COMPUTER MERCHANT, Migration Consultant
Performed on-site research to assess requirements to integrate Smith-Barney systems into network infrastructure, and issued recommendations for maximizing performance while containing costs.

o EXXON CHEMICALS for EDS, IT Technician
Executed installation and configuration of Windows NT 4.0 environment and 1200 Dell computers within scheduling and budgetary guidelines.

Note: Additional career history includes 6 years of military service in the US NAVY. Details upon request.

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-TX-Irving »
View all resumes in US-TX »

View other IT Consultant resumes, System / Network Administrator resumes