Lead Analyst Resume

Title
Lead Analyst

Primary Skills
Analysis, Web applications design and implementation (ASP.NET, Javascript, SQL, Visual Basic,...), testing.

Location
US-CA-Elk Grove

Posted
Sep-05-09


Overview
--------
- Twenty two years of experience in the software industry, with responsibilities
in all aspects of software development and business management, including Senior
Software Engineer, Lead Business Analyst, Director of Engineering, Director of
Quality Assurance, Director of Release Services.
- Architectural, Implementation and Business skills have been demonstrated on both
small and large-scale projects. Projects have included in-house business systems,
contract development efforts, and retail software applications.
- Solid understanding of the Software Development Lifecycle, Configuration Management,
Release Management, Quality Assurance, Black Box / White Box testing, and CMM.
- Project Management skills have been proven through successfully managing several
product development teams and multiple concurrent projects, effective project
scheduling and quality assurance, establishing configuration management standards
and acting as a liaison to Marketing, Customer Service, and Sr. Management teams.
- Leadership skills have been established through 11+ years of successful management,
developing and maintaining annual budgets of 3.5 to 9.2 million, directing the
implementation of strategic/tactical corporate goals, and participating in the
development of strategic business relationships.


Professional Experience
-----------------------

Process Implementation, Project Manager, Software Developer, Lead Analyst
Quality Assurance Analyst / Project Manager March 2007 -- Present

Matheson Trucking, Inc. is a diversified regional transportation carrier. They are
the largest mail contractor for the U.S. Postal Service in the Western United States,
and their Fast Freight division is a premier LTL Freight carrier in California and
Nevada. They develop and maintain their own web-based applications for contract,
vehicle, fuel and driver management.

Responsibilities:
- Define, implement, train and document processes for Configuration Management,
Build Management, Quality Assurance, Source Code Control, and Release Management.
- Implement processes for testing and verifying full program upgrades prior to
releasing them to production. This included compiled code, database update
scripts, stored procedures. .ASP, and Java components.
- Perform testing activities for several applications: Transportation Operations
Management System (TOMS), Fuel Cost System (FCS), Online Services (OLS), Online
Customer Services (OCS), and the Terminal Handling System (THS).
- Successfully redesigned and implemented all components of the Fuel Cost System.
This system downloads fueling transactions from external fuel vendors and bulk
fueling activities; tracks contract costs and vehicle performance, and provides
accounting reports for contract profitability and government reporting requirements.
- Evaluate, acquire, and implement automated testing tools and initial automated
test scripts. Train additional staff on script recording, development, and
remote execution. Train developers and document procedures for basis-path (white
box) testing techniques.
- Performed requirements analysis, research and qualification of GPS/GLS vendor
solutions for truck and trailer tracking. Worked with the selected vendor to
develop interfaces to pass data between their systems and in-house applications.
- Implemented web-based project tracking and communication tool, automation tools
for build management, promotion control and version tracking, and tools for
developing and tracking requirements (functional, design, testing) as well as
tracking implementation, testing, and release.
- Performed project management for the implementation of TMT/Transman Fleet
Management Software, GPS tracking solutions, Fuel Cost tracking systems, and
Flight Extenders management dashboard reporting.

Environment: MS Windows XP, MS SQL Server 2000/2005, MS SQL Server Reporting Services,
SQL, Oracle, Visual Basic (VB6, Visual Studio 2003/2005/2008), Ajax, Javascript, Dev
Express, Perl, HTML, .ASP, .NET, MS Visual Source Safe, Seapine QA Wizard Pro, Numera
Track-It.


Quality Assurance Engineer January 2007 -- February 2007
Independent Consultant for Delta Dental

The Dental Information Management System performs nationwide payment management for
dental providers and subscribers. This project was a five-year effort to modify
the system to incorporate HIPAA requirements and procedure codes.

Responsibilities:
- Defined an approach to streamline system and acceptance testing.
- Create system and acceptance test plans from the project functional
requirements.
- Create a matrix to cross reference functional requirements, actual code
modifications, and test cases.
- Reduced testing from thousands of test cases to several hundred, while still
maintaining full test coverage.
- Execute test cases and record results. Log defect reports for failed tests.

Environment: MVS/TSO, ISPF, COBOL 360/370, Serena ChangeMan, IDMS


Project Management / Quality Assurance December 2005 - November 2006
Independent Consultant (Company Confidential)

Worked on a distributed team project (team members in California, Oregon, Texas, and
Canada), to provide Project Management support and full QA efforts for a web
development effort. Project objective was to re-develop a web interface and provide
subscribed customers with Web Commerce interface to pay their bills using credit
card, debit card, or online checks.

Responsibilities:
- Implemented and executed quality assurance practices for contract development
efforts.
- Participated in Business Requirements review and approval, high level and low
level design review and approval.
- Defined test approach, success criteria, and trace ability matrix.
- Generated test plans, and executed test cases (manual), reporting results to
the development and management team.
- Implemented and managed the defect (bug) tracking system for the project.
- Provided final acceptance report to customer.

Environment: C/C++, ASP.NET, HTML, Java, SQL


Director of Engineering / Quality Assurance / Release Management
ALLDATA L.L.C. (an AutoZone subsidiary), Elk Grove, CA July 1998 - October 2005

ServiceCenter: Manages customer information and maximizes revenue and margin on all
activities. Each repair activity is automatically reviewed to ensure profit
potential on each line item. Vehicle specific maintenance schedules can be brought
into an estimate with all the parts and labor required for each task. Maintenance
and repair recommendations are saved for customer's subsequent visits, making new
sales opportunities out of previously declined recommendations. Provides customers
with "Good, Better, Best" estimate scenarios, giving them the information they need
to make informed decisions. Significant time is saved through the automatic
transfer of invoices, payments and refunds to QuickBooks Pro upon posting.

AZ PartsConnect: An electronic ordering feature that lets technician get repair
parts prices, availability, and place and check order status in seconds. This
feature can be operated stand-alone, and is also fully integrated into the
ServiceCenter and Professional CD/DVD products.

ProCarCareZone (www.procarcarezone.com): Provides web-based services for shops to
advertise their services and increase repeat business. It allows vehicle owners
locate repair shops nationwide, schedule their own appointments, view special
service deals, find car care tips, and create personalized pages for their vehicles.
Shop owners can quickly create or enhance their own website (hosted by ALLDATA),
create and send monthly newsletters, promote specials, and send maintenance
reminders to their customers.

Responsibilities:
- Responsible for all qualification and release activities for 7 PC and 4
Internet products released quarterly, and 4 PC products released annually.
Product releases were time critical, as each application was programmed to
stop functioning 60 days after the end of each quarter.
- Created and maintained procedures for the Software Configuration Management,
Product Configuration Management, Build Management, Quality Assurance, and
Software/Product Release Management.
- Responsible for testing activities for all end-user applications, install
scripts, and internal product support programs.
- Created and executed Alpha (internal) and Beta (external) test programs.
- Created test plans, use-case scenarios, manual and automated test cases, and
executed tests for products prior to release. Testing types included:
functional, performance, exception, regression.
- Directed the activities for data generation, mastering and replication of 266
CD and 34 DVD titles released quarterly, overseeing CD/DVD replication vendor
management (Technicolor, Sony, JVC, AmericDisc, Cinram, FutureMedia).
- Responsible for coordination and approval of all product release collaterals
and packaging materials.
- Coordinated activities at four external fulfillment houses, internal release
coordination and communication, customer feedback and problem review,
timeline management.
- Reduced the release duration by 40% and staffing by 70%, while doubling the
capacity of discs produced and meeting every target timeline for product
release.
- Evolved the QA department from 5 engineers to 15, hiring and training new
test engineers as necessary.
- Migrated QA activities into internal and external project activities
(concept, requirements, design), and product marketing / sales materials.
- Implemented formal procedures for test activities (manual and automated),
test documentation and reporting, and release documentation.
- Responsible for all Year 2000 project activities, including education,
preparation and verification of corporate and customer systems.
- Provided consultation and assistance to Autozone for their baseline Y2K
project planning and scope identification.

Environment: C/C++, Visual C++/MFC, Visual Basic, ASP, .NET, Java, SQL, VBScript,
Windows, Unix, Informix, MS Office, MS Access, Crystal Reports, Segue Silk, Mercury
Interactive WinRunner and LoadRunner, PVCS Bug Tracker and Version Manager, MKS
Source Integrity, Visual Source Safe and Source Offsite.


Senior Software Engineer / Project Manager April 1993 - June 1998
ALLDATA Corporation, Elk Grove, CA

ALLDATA Do-It-Yourself DVD for Windows: Intended for vehicle owners, and is
marketed under ALLDATA and Popular Mechanics brand names. For a single vehicle, it
provides Original Equipment Manufacturer diagnostic and repair procedures, wiring
diagrams, maintenance schedules, the latest Technical Service and Recall Bulletins,
vehicle specifications, parts information and labor times.

ALLDATA Online Professional (www.alldatapro.com): A subscription based information
system for the professional automotive repair shop. For 1982 to present vehicles,
it provides Original Equipment Manufacturer diagnostic and repair procedures, wiring
diagrams, maintenance schedules, the latest Technical Service and Recall Bulletins,
vehicle specifications, parts information and labor times. Content is automatically
updated every 90 days; ensuring technicians always have the most current information
available.

ALLDATA Online DIY (www.alldatadiy.com): Provides the same comprehensive
information as the online professional product. It is intended for Do-It-Yourself
vehicle owners, who subscribe for the service and pay "by the vehicle".

i-SHOP (www.tsb.com/inside/passport/): A set of computer interface standards that
use XML Web technology, allowing shop equipment from a variety of makers to share
information about the customer, the vehicle and the service work performed. I was a
U.S. Patent recipient for this effort.

ALLDATA Professional for DOS: This was the original ALLDATA product, developed for
DOS-based systems in the early 1990s. It included all the features of the current
Windows product (see below), but was originally designed to run on ALLDATA
proprietary computers. It was later redesigned to run on off-the-shelf DOS
computers.

ALLDATA Professional CD/DVD for Windows: Provides repair shops with the most
comprehensive factory-correct information for vehicles from 1982 to present.
Information includes OEM diagnostic and repair procedures, wiring diagrams,
technical service and recall bulletins, maintenance schedules, part prices, and
industry standard labor rates. It includes an integrated estimating feature that
allows technicians to create accurate estimates or work orders as they quickly
diagnose and repair the vehicle. This product is subscription based, and both the
software and automotive database are updated quarterly (17 DVDs or 132 CDs) to
ensure shops have the most up-to-date repair information and functionality. This
product also set the standard for diagnostic and repair information content, search,
storage, and retrieval technologies.

Responsibilities:
- Established offsite/offshore product engineering efforts in Chicago, Russia,
and India, and offsite database development efforts in Detroit and India.
- Drove the corporate wide implementation of process/procedures for managing 13
products that are released quarterly (CD/DVD and Internet based).
- Implemented team building and empowerment to successfully increase morale and
productivity.
- Worked in a rapid change environment merging both traditional engineering and
RAD/Agile development techniques in a high paced, time critical production
environment.
- Key leader (and U.S. Patent recipient) for i-SHOP, a cooperative definition
and implementation of industry wide standards for integration and
interoperability.
- Established close partnership with Customer Service, Marketing, Database
Development, and Sales departments.
- Managed the implementation of a consumer (do-it-yourself) version, packaged
under ALLDATA and Popular Mechanics, including modem/IVR/internet
registration services with e-commerce, 24x7 availability, product security
and asset protection.
- Staffed and trained teams, organized and scheduled project efforts and
milestones, and coordinated activities with Sr. Staff, Customer Service,
Marketing, and Database Development departments.
- Primary engineer for DOS based database retrieval program (true GUI and 32
bit, with a proprietary high-speed SCSI based printer).
- Participated in the project management, design and implementation of a
Windows based application that remains the flagship product (65K+ customers).
- Responsible for tasks including software and hardware analysis, design,
implementation, QA, test plans, product and release documentation, customer
and customer service support, internal and outside sales-force training.

Environment: C/C++, Visual C++/MFC, Visual Basic, ASP, .NET, Java, SQL, VBScript,
Windows, Watcom C (true 32-bit for DOS), DOS, Unix, Informix, in-house automated
regression testing tools, Segue Silk, PVCS, SCCS, MKS Source Integrity.


System Architect / Project Manager October 1991 - February 1993
Systems Center, Inc., Sacramento, CA

Network Data Mover (NDM): A managed file transfer product to enhance or replace the
standard FTP tool. Network Data Mover adds capabilities that are important when
business-critical processes rely on file-based data. Processes such as convergence
billing, funds transfer (ACH), credit reporting and disaster-recovery site
synchronization require improved security, comprehensive management, support for
large files and the ability to resume interrupted transfers.

Responsibilities:
- Accomplishments include Project Manager and Architect for a file transfer
product (Network DataMover).
- Was responsible for resource scheduling, configuration management, testing
plans, interfacing with Marketing, documentation, training and product
support.
- Recipient of the U.S. Presidential Award for Sustained Outstanding
Excellence, and the President's "E" award (for excellence, expansion, effort
and exports).

Environment: C/C++, Windows, OS/2, Unix, PVCS Version Manager.


Senior Software Engineer January 1990 - September 1991
Systems Center, Inc., Sacramento, CA

NetMonitor: A real-time graphical network monitoring and control system for IBM
based networks. This product automatically generates a network topology, and
graphically reports on usage and performance issues across the network.

Remote System Executive (RSX): Provides for automated system management of remote
mainframes from a central location. RSX performs system management tasks such as
unattended remote computer startup (IPL/IML) and automatic activation of beepers or
dialup telephones in response to customer defined system problems. RSX operates on a
PC workstation; mainframe consoles are physically connected to the PC, and remote
operation of the RSX PC can be performed via a modem connection. Mainframe
operations are monitored around the clock, with support for up to four mainframe
systems.

Responsibilities:
- Participated in the development of several network control and automation
products using formal methodologies and tools.
- Fully designed, implemented, and tested a language interpreter (YACC, LEXX,
BNF, LALR(1)) and graphical user interface.
- Assisted in the training and mentoring of other engineers.
- Member of the Technical Committee which determined development standards and
tools.

Environment: C/C++, Windows, OS/2, Unix, PVCS Version Manager.


Senior Software Engineer July 1987 - November 1989
R/D Labs, Inc., Rocklin, CA

Defense Communications Operational Support System (DCOSS): Participated in the
development of a real-time, graphical interface, network monitoring and control
system for the United States Department of Defense. Final deliverable was installed
in Germany and France (the European theater), and in Hawaii and Guam (the Pacific
theater). All installations maintained coordinated databases, so that any
installation could take control in the event that one or more installations were
rendered inoperable.

Responsibilities:
- Used formal methodologies for development, testing and integration.
- Performed white-box (basis path) testing using in-house automation tools.
- Developed and tested components for database updating and synchronization,
and user command parsing, validation, and execution.
- Supported detailed test reporting and configuration management, as required
by the DoD.

Environment: Pascal, PL/1, Assembly, R/D Share (source code control software), R/D
Change (defect and change control software).


Technical Skills
----------------
Platforms: Windows (3.x, Win32s, NT, 95, Server 2000, XP), DOS, OS/2, MVS/XA
(JCL, ISPF), VM/CMS, Unix (SunOS, Solaris), Novell 3.12, LANtastic
6.0, PC-NFS.

Languages: C/C++, MS Visual C++/MFC, MS Visual Basic (Visual Studio 2003/2005/2008),
.ASP.NET, HTML, Java, Perl, SQL (Oracle, MS SQL Server 2005, MS SQL
Server Reporting Services), Ajax, DevExpress, Watcom C (32 bit DOS),
Modula/2, Pascal, PL/1, Assembly, COBOL, Fortran, REXX, ODBC, IDMS,
Informix (SQL)

Software: MS Office products (Access, Word, Outlook, PowerPoint, Excel,
Frontpage, Project), Source Code Control Systems (SCCS, MS Visual
Source Safe/Source Offsite, MKS Source Integrity, PVCS Tracker &
Version Manager), Automated Testing Tools (Seapine QA Wizard Pro,
Segue Silk, Mercury Interactive WinRunner / LoadRunner /
BoundsChecker).


Education
---------
The Catalysis Group:
Fundamentals of Successful Project Management
Integrating Risk Management into Project Planning

Ouelett & Associates:
Business Requirements Management
Successful Team Building and Team Dynamics

The High Performance Consulting Group:
Leadership, Vision and Communications
Breakthrough Thinking and Team Dynamics

California State University, Sacramento
Computer Science w/ emphasis on Systems Software Engineering - 1987
Senior Project Team Lead
Deans Honor List


Hobbies, Skills and Interests
-----------------------------
Builder / Owner - residential homes (project management, sub-contractor
management and hands-on construction)
Private Pilot - fixed wing aircraft, some helicopter experience
Camping, SCUBA Diving, Skiing, Traveling


References are available upon request.

Certifications
See above


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