Technical Writer/Editor Resume

Title
Technical Writer/Editor

Primary Skills
Technical Writing, Technical Editing, Online Content, Help Files

Location
Canada-BC-Vancouver

Posted
Oct-06-08

Summary of Qualifications
+? More than ten years writing print and online content
?+ Professional technical editing experience, including help files and user manuals
+? Efficient, detailed copyeditor and proofreader
?+ Dozens of completed book-length publications in print and electronic formats
?+ Advanced knowledge of Photoshop, Pagemaker, Dreamweaver, and other design programs
?+ Experience with Web site development, including HTML, PHP, Javascript, and some .NET

Technical Writer, Novax Industries Corporation
February 2008 to September 2008
Lead technical writer for a small engineering company which creates stoplight technology, including audible crosswalk devices and transit signal priority equipment.
?+ Wrote and created System Design Specifications and System Acceptance Plans for new transit solutions
?+ Wrote and created test checklists and quality control procedures for new products
?+ Worked with SMEs to create user manuals and administrator's guides
?+ Initiated new style and format procedures for documents

Technical Writer, Verb Exchange
January 2008 to February 2008
Tasked to:
?+ Create Investor Relations Web site using Joomla
?+ Edit and manage all online content
?+ Write press releases
?+ Create and maintain FAQ for the new software product, Tabrio

Lead Editor, Microsoft Office Live Workspace
October 2007 to January 2008
Oversaw the production of content for the Office Live Workspace portal.
?+ Edited and proofread all content posted on the OLW portal according to Microsoft standards
?+ Created, updated, and maintained web pages in the OLW portal and workspace
?+ Edited and reviewed all blog postings by internal employees for publication on OLW site

Content Writer/Editor, Microsoft
February to July 2007
Content Writer for Microsoft's GSA North America Customer Service.
?+ Wrote, edited, and updated technical process and procedure articles for the Microsoft worldwide internal Knowledge Base
?+ Worked with SMEs and other agents to resolve requests for clarification
?+ Utilized Product Studio to address problems and issues within the Knowledge Base in support of thousands of customer service agents worldwide
?+ Maintained response database for e-mail and telephone queries

Technical Writer/Editor, Amazon.com
November 2006 to February 2007
Technical Writer focusing on help files in conjunction with the upcoming release of Amazon.com's Marketplace 2.0 selling platform, which serves millions of sellers around the world
?+ Wrote, edited, and proofread help documentation for new Seller Central platform
?+ Reviewed and revised more than 1000 articles for CS agents
?+ Created and edited CHM help files for the new Seller Desktop application release

Content Writer/Editor, Nailgun Productions
September to December 2006
Wrote, edited, and proofread product descriptions for Amazon.com. Included creation of “A-Plus” descriptions, which involved HTML coding and product image placement.


PHP Developer, Lockdown Networks
February to April 2006
Contracted to assist with Japanese translation project.
?+ Installed Japanese translation programming into GUI interface for company product
?+ Built PHP-based custom reporting tools to ensure quality of work
?+ Developed PHP pages as needed
?+ Updated and maintained MySQL database

Web Developer, Cole & Weber Advertising
December 2004 to March 2005
Contracted for award-winning ad agency Cole & Weber as a web developer
?+ Updated and maintained client websites, including www.gobroadcom.com, www.dlp.com, and www.dlp.clearchoice.com
?+ Developed coding using Visual Studio, ASP.NET, C#, VB Script, Javascript, and SQL
?+ Created advertising e-mails to be sent to large customer bases (text and HTML)
?+ Worked with a team of designers, database developers, and coders to create websites.

Editor/Web Developer, PublishingOnline
September 2000 to September 2001
PublishingOnline.com was an early proponent of the eBook.
?+ Redesigned and developed dynamic front end of website
?+ Helped organize database of inventory, which included millions of books
?+ Responsible for working with translators to duplicate website into English, French, Italian, Chinese, Japanese, Hebrew, and German
?+ Wrote website content as needed, including advertisements and feature articles
?+ Edited and designed books for publication
?+ Developed advertisements in Flash, used both on the website and for other websites
?+ Utilized ATG Dynamo, Interwoven, Java, Javascript, Dreamweaver, ColdFusion Studio, Pagemaker, and Photoshop

Technical Publications Editor/Web Developer, National Marine Fisheries Service
September 1997 to June 2000
Worked with the Northwest Fisheries Science Center, which studied NW aquatic biology.
?+ Designed, laid out, proofed, and edited white papers, status reviews (reports on endangered Northwest species), and other scientific and technical documents
?+ Published these documents as hardcopy and PDF for website publication
?+ Developed and maintained internal websites using HTML and CSS

Education
Arizona State University, Tempe, AZ
+ MA English, BA Journalism, BA English

Certifications
See above


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