RESUME DETAILS

PROFILE SUMMARY
Highly skilled technician with extensive and progressive experience in troubleshooting. Worked in a team oriented environment where new methods and technologies were encouraged. Working on CCNP with CCNA accomplished now. Work with a team to set up Art Institute of Austin networking system up. Member of a network engineer user group for Cisco. Configured VLAN, VPN and other network services. Helped lower the cost of work procedures and raise profits. Also administered Cisco WAN/LAN devices.

AREA OF EXPERTISES

Professional certifications: CCNA & Network+ * Team Leadership * Router & Switch Networks

CAREER HISTORY & HIGHLIGHTS

* Track record of increasing responsibility in troubleshooting desktop PCs and network cabling.
* Demonstrated capacity to troubleshoot, configure network connectivity and security.
* Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.

TECHNICAL KNOWLEDGE

Networking: MPLS, QOS, VOIP, RIP, IGRP, EIGRP, BGP, OSPF, DHCP, CIDR, VLSM, STP, VLANs, FRAME RELAY, ATM, ISDN TCP/IP, ISO/OSI, IPX/SPX, Ethernet, Token Ring, FDDI, VPN, SSH, SecureID, PGP, PKI.
Platforms: Cisco Internetwork Command Line Interface, Computer Fundamentals (A+), Computer Troubleshooting and Repair, Networking Essentials (N+), Windows 2000 OS Client, Windows 2000 Server Active Directory, Database Design, Introduction to Unix, Linux, Novell Netware 6, Novell Directory Services.

ACADEMIC CREDENTIALS

Virginia College at Austin, Austin, and Texas: Associates Degree, Cisco Network Administration, and Dean's List 3.5, 2007
ITT Tech, Austin, Texas: Associates Degree, Electronic Engineering, 2001

PROFESSIONAL HISTORY

System Management (Contract) / IBM, Austin, TX Feb 2007 to present

* Assisted Coordinators request with processing Remedy Tickets and "watching the queue" within 5 to 15 minutes to keep service level agreements.
* Helped coordinators in putting together solutions/proposals for customer review/approval.
* Worked with other network administrators in maintaining the network while ensuring top security
* Responsible for helping coordinators in putting together solutions/proposals for customer review/approval.
* Develop remedy reports as needed for timely status using oneview, remedy, sametime and lotus notes.
* Served as backup for coordinators working closely with CSAs, SDMs, and agency representatives in processing information relative to requests.
* Communicated the status of tickets/records to customer/ Team for Texas requestor.

Page 2 Toby Miles

Global Server Administrator & Installation Server Technician / Spherion@Dell Jan 2005 to Feb 2007

* Troubleshoot remote access server issues and Ethernet Network Connectivity issues using CAT-5 cables.
* Configured PING and IPCONFIG to establish Network connection with an IP Address.
* Onsite technician for a variety of Dell Power Edge servers keeping various businesses online and running.
* Service severs loaded with both Windows and Novell operating systems. Using the Altiris remote managing software.
* Performed a migration from the monitoring software NetIQ to Microsoft Operations Manager and Patrol Portal. Document and keep records current with Microsoft Excel, and Access.
* Configured and customize desktop applications for numerous users. Install Windows XP.
* Configured Network printers through Windows Server 2003 and reset passwords using Active Directory.

Cisco Technician / Solectron Austin, TX Mar 2000 - Dec 2004

* As team lead ordered the right amount of product from Cisco Systems each day for each shift's workload.
* Created spreadsheets and graphs on the computer to provide management data to supervisor related to goal achievement.
* Test the Cisco Systems products for failure analysis and make sure they pass though a series of tests.
* Detected problems with boards or chassis down to component level on the boards.
* Troubleshoot and make electrical measurements on the boards. Made sure that electronic changes were made in a timely fashion.
* Made suggestions for new improvements for the department which saved the company over 30,000.

Account Executive Technician / Shavers, Austin, TX Mar 1999 - Mar 2000

* Troubleshooting and repairing of various brands such as Nitendo, Ryobi, Norelco and Braun.
* Effectively used schematics, electrical measurements and located technical problems.
* Handled customer complaints, opened and closed business.

Senior Sales Associate / MCI, Austin, TX Jul 1996 - Mar 1999

* Analyzed customer accounts via telephone and fax that in return allowed customers to receive numerous cost savings up to 50% monthly with MCI long distance service.
* Ensured sales associates were meeting and exceeding goals through coaching, training and development.
* Handled customer concerns and issues in an effective and timely manner.

Telecommunication Technician / Maxserv Austin, TX Nov 1994 - Jul1996

* Directed assisted home service technicians, in a support fashion, for repairing large and small home appliances.
* Retrieve parts information from various sources and relay back to the in-house tech in a timely fashion.

Light Wheel Vehicle Mechanic / U.S. Army, Ft. Hood, TX Sep 1990 - Sep 1994

* Performed unit maintenance on wheels and tracks vehicles during the first Gulf War time period.
* Used different types of equipment to ensure that the company's electrical and mechanical items were up and running.
* Trained and counseled soldiers on leadership techniques.

Certifications
See above

CONTACT DETAILS

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