I.T. Specialist/Helpdesk Technician/Network Administrator Resume

Title
I.T. Specialist/Helpdesk Technician/Network Administrator

Primary Skills
I.T. Specialist/Helpdesk Technician/Network Administrator

Location
US-FL-Orlando/Tampa

Posted
Oct-21-09


Job Description: I.T. Specialist/Helpdesk Technician/Network Administrator

Experience:

9/08 to 9/16/2009
Technical Support Engineer / Helpdesk Technician / Network Administrator
Vestal & Wiler Technology Services, Orlando, Florida

• Provided technical support for Vestal & Wiler accountants and 3rd party clients contracted through the technology services department.
• Installed, upgraded, and diagnosed workstations, servers, peripherals, Blackberry and IPhones.
• Maintained Active Directory in adding/removing users and member permissions.
• Setup printers and copiers locally on a workstations or on the network including terminal servers.
• Setup company client accounts and users on Merak email server for webmail use.
• Installed, setup policy configurations and rolled out Vipre antivirus and Ninja spam software for multiple clients.
• Provided support for Engagement tax, accounting, and time management software including various tax and accounting software used by the accounting firm such as Quickbooks and BNATax.
• Installed Symantec Backup Exec 12.5, setup file and folder exclusions using best practices from Microsoft. Monitored backup disks and tapes daily resolving any errors to ensure successful daily/weekly backup completion.
• Setup, installation, configuration and rollout of Altiris Helpdesk Solution for WasteproUsa helpdesk staff.
• Handled virus and malware issues that occurred on the network or on individual workstations for the accounting staff and clients.
• Maintained inventory spreadsheet and cd-keys of all workstations, equipment and software in use or owned by the firm.
• Setup projector for meetings held by the accounting firm.
• Setup thinclient workstations used by clients and installed on the network.











3/04 to 7/28/2008
I.T. Specialist / Helpdesk Technician / Network Administrator
Universal Engineering Sciences, Orlando, Florida

• Provided Microsoft product support for 600+ employees.
• Prepared servers by setting up Raid configurations and installing Server 2003, DNS, SNMP and promoting them to Domain Controllers when necessary.
• Imaged and restored images of workstations with Norton Ghost from a Ghost server to deploy or restore them in a timely manner.
• Maintained Active Directory in adding/removing users and objects including specific folder permissions depending upon group including setting up calendars and contacts in public folders.
• Installed, upgraded, and diagnosed Workstations, Servers, Sonicwall Firewalls, Managed Switches, PDA's and peripherals.
• Set up printers and copiers locally on a workstation or on the network including Citrix or terminal servers as well as setting up user permissions to print and scan to folder in order to monitor printer costs.
• Resolved software issues dealing with Windows Me, Windows 98, Windows XP, Windows 2000, Server 2000, Server 2003, Exchange, Office 97, Office XP, Office 2003 and 2007.
• Provided support for Corel Wordperfect , Adobe Acrobat, Mas200, Abra, Autocad LT, Rightfax, Symantec Antivirus, Web Security, WebMarshall, VERITAS Backup Exec, and multiple engineering programs.
• Functioned as a Network, System, Citrix, Hummingbird DM and Blackberry Administrator with Domain Admin rights along with helpdesk duties and various assigned projects.
• Maintained a total of 60 servers (some virtual) locally in Orlando along with the servers and workstations in 19 branches throughout Florida and Georgia with branch visits, vpn or dameware.
• Documented solutions to problems in the helpdesk application Numera Track-it and created SOP's and documents to be used by the staff as well as patiently trained users to be smarter on how they use their machines.
• Setup all network servers and workstations on Symantec Corporate Antivirus Enterprise Edition 10.1.5 maintaining weekly risk data and reporting agents as well as setup all network servers on a monitoring system with HP Systems Insight Manager to maximize system uptime and health.
• Handled all virus, malware and adware issues that occurred on the network and individual workstations as well as keeping them up to date on virus definitions.
• Prepared and deployed Hummingbird Docs DM on each workstation for every branch assigned.
• Achieved special recognition as part of a disaster response team providing disaster recovery services and getting branch offices functioning quickly after the hurricanes.









9/99 to 3/04
Computer Support Technician
Convergys, Heathrow, Florida

• Worked on Dell, Compaq, Seiko, SBC, EarthLink and Slingshot accounts.
• Technical support dealing specifically with OEM hardware and software.
• Supported DOS, Windows 3.x, 95, 98, 98 SE, NT4.0, 2000, Me, and XP.
• Set up dispatches involving site technicians and parts needed to fix broken systems.
• Functioned as a Level Two technician when needed, dealing with issues that could not be resolved by Level One technicians.
• Handled escalated calls by upset customers that required calming them down before resolving their issue.
• Achieved the Dell Managers Excellence Award (2) and Team Player Award (2). Nominated as Company-wide Employee of the Month for my exceptional work on the Compaq account.

Education:

Sawyer College in Middletown, Ohio
Wright State University in Dayton, Ohio
Miami University in Oxford, Ohio

Classes attended include Implementing and Supporting Microsoft Windows XP Professional, Managing a Microsoft Windows Server 2003 Environment and
Comptia A+.
Certified on Dell and Compaq Desktops and Laptops.
Management Experience (Restaurant)
Class A Commercial Drivers License

Certifications
Certified on Dell and Compaq systems


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