Desktop Support, Inside High Tech Sales Resume

Title
Desktop Support, Inside High Tech Sales

Primary Skills
desktop support,technical support,help desk,software,hardware,customer service,sales,inside sales

Location
US-MA-Boston

Posted
Mar-29-09

OBJECTIVE
A Desktop Support or Inside High Tech Sales position.

SKILLS AND HIGHLIGHTS
• Strong skills in Channel Sales development with multimillion budget accounts.
• Channel Sales Strategy Consultant for VPs of Sales, Distributors, Resellers and Corporate IT Managers up to the Global 100 and Fortune 500 levels.
• Customer relationship management, Organizational development, Business Strategy, Business Development, Sales Team Coaching, Business Revenue Generation Analysis, Reseller Strategy Evaluation, Contracts negotiations.
• A+ and Network+ Certified by Comptia with desktop support experience.

EXPERIENCE

Northeastern University, (Through contract with Overture Partners) MA
Desktop and Laptop Support Technician (Contract: 7/2008 - 12/2008)
• Conducted setup and maintenance of computer equipment and software for a large group of Students and Faculty. Tracked PC and Laptop inventories using handheld scanning equipment. Tested rj45 quads using pinging equipment. Equipment setup included Dell Optiplexs and Imacs.
• Providing help desk support for desktop and audiovisual equipment issues.

International Business Machines (IBM) Cambridge, MA (Contract: (2/2008-3/2008)
Contract through Algomod Technologies Inc NY-position outsourced overseas 3/31/08.
Passport Advantage Hotline Team Rep
The PA Hotline Team partners with other IBM Teams, such as Techline, Customer Support Organization, Sales Operations, eCustomer Care and Sales Operations to provide a unique service that handles demanding issues which help close business for business partners, distributors and IBM sales reps.

Northeastern University, (Through contract with Overture Partners) MA
Desktop and Laptop Support Technician (Contract: 8/6/2007-8/31/2007)
• Conducted setup and maintenance of computer equipment and software for a large group of Students and Faculty. Tracked PC and Laptop inventories using handheld scanning equipment.
• Equipment setup included Dell Optiplexs and Imacs. Troubleshooted OS issues.

Cox Communications, RI (Left to explore career growth opportunities)
(Internet, Phone and Cable TV) Tech Support Specialist
Call Center support for customers in RI and CT. (Permanent Position: 7/2004-7/2007)
• Troubleshooted Microsoft and Macintosh tcp/ip, firewall, spy ware, voip, spam, email configurations, and wired/wireless LAN setup issues.
• Logged trouble tickets in Remedy and Icoms databases up to 300 calls a week.
• Wrote technical processes for implementation throughout Cox Call Centers nationwide.
• Provided High Speed Internet Tech Support to RI and CT customers.

Sharp Electronics (Through TAC Worldwide Inc. Contract) MA
Field Technician (Contract: 6/2004-7/2004)
• Produced Site Surveys of Dunkin Donut stores in RI and MA for upcoming credit card scanner installations.
• Inspected pos network to ensure it was ready for the Sharp equipment upgrades.

Hewlett Packard (Through a K-Force Inc. Contract) RI
Certified Project Engineer/Field Technician (Contract: 4/2004-5/2004)
• Field Technician supporting HP in rolling out new equipment and software for a major National Convenience Store Retailer's Rhode Island and Massachusetts locations.
• Installed HP Servers, HP Laser Printers, HP Power Supplies; also switches, Equinox Boxes, Fips devices.
• Updated software components for ATM Machine, POS, Money Order and Gas Pump networked systems. Flashing Bios, Calibrated POS Machines and Scanners.
• Setting up Career Based Training software programs.
• Used Remote Installation Procedures to migrate data from NCR Servers running Windows NT 4.0 to HP Servers running Windows 2003 Server.
• Documented and troubleshooted installations with HP's Project Response Team in Dallas, TX via phone.

IBM (Through an Irvine Technology Corp. contract) RI
PC Technician (Contract: 3/2004-4/2004)
Conducted an IBM ThinkPad and Dell Desktop Rollout and Enterprise Level PC Data Migration project for Fluor Daniel Inc's End-Users in RI.
Fluor Daniel is an international engineering company with over 12000 End-Users.
• Migrated desktops and laptops from Windows 98 to XP.
• Updating multiple software applications such as SAP suite, PC Anywhere, Norton Anti-Virus, Lotus Notes etc. Used a radius server application to install updates.
• Re-installed Windows XP using a Norton Ghost Image disk as needed.
Set up computers in office spaces and configured HP Laser/ Jet printers and
network connectivity settings for end-users.


United Health Services (Through a Sullivan Cogliano Contract with Compucom Inc) MA
IT Field Technician (Contract: 2/2004-3/2004)
Field Technician and Team Lead for a United Health Services pc and printer roll-out at a hospital.





Gibbs University, RI (Work Study Position: 4/2003-12/2003)
Assistant Network Administrator (Completed A+ and Network+ Certifications).
• Maintained a network of over 300 clients with Windows XP, Windows 2000 Professional, Windows 98 and Mac 9.2 operating systems.
• Provided tier 1 and 2 help desk support for the schools 4 local classroom buildings.
• Assisted in installing Voice over IP phones and workstations for the school's new 1000+ workstation network in Cranston, RI
• Trained new IT students in regards to PC Support and Networking issues.


Parametric Technologies, (Through an Adecco N.A. Inc. Contract) Needham, MA
Software Maintenance Sales Administrator (contract: 8/2001-2/2003)
• Sold PTC's software maintenance contract renewal services up to Fortune 500 and Global 100 level companies, as well as smaller accounts throughout North America via telephone.
• Processed millions of dollars in contract renewals daily. Also work orders for software release and tech support request.
• Trained resellers via phone to review quotes, analyze customer software site reports and generate orders. Reviewed reseller submittals for adherence to contract submittal guidelines.
• I generated an average of 400K+ per quarter. And in assisting our resellers they
would average millions of dollars in revenue for PTC each quarter.

Flashcom, Boston, MA (Permanent Position: 9/1999-11/2000)
Channel Sales Executive (Company Closed)
• Flashcom's top inside sales representative performing at least 225% of quota per month. Established a multi-million dollar reseller channel my first quarter.
• Established reseller contracts through interviewing potential resellers after reviewing their strategic sales plans.
• Provided consultation to management and web developers to provide automated training and online order-entry systems for Resellers, and National Office Product Retailers.
• Supervised 40 account executives selling internet products and services from our partners: Bell Atlantic, Bell South, Covad, Rythms, Northpoint, Efficient Networks, Flowpoint, Westell, 3Com and Cisco. Product lines included: ADSL, SDSL, IDSL, E-mail Marketing, Firewall Software and Web Hosting services.
• Signed on and managed sales relations with over 600 Value-added Resellers, 6 Telcos, 2 Clecs and several E-commerce companies.
• Outside Channel and B2B Territory Sales Managers to align and service territory accounts with appropriate sales resources.
Motorola Internet Networkworking Group (Through an Option One Contract) MA
Internet Network Sales Consultant (Contract: 10/1998-2/1999)
• Negotiated computer network maintenance contracts up to $190,000 each with a nationwide customer base.
• Provided Y2K hardware maintenance contract support to resellers.

EDUCATION
7/2004 Gibbs College, RI
PC Support Specialist Certificate (Deans List, GPA 3.95) National Honor Society.

6/1993 Bryant College, Ctr. for Professional Management Development, RI
Certificate in Professional Development

7/1990 U.S. Coast Guard US, VA
Certified as college-accredited U.S. Coast Guard instructor.

5/1990 St. Leo University, VA (Main Office is in St. Leo, FL)
B.A. in Human Resources Administration (Cum Laude, GPA 3.7) Delta Epsilon Sigma member.

5/1979 Bishop Feehan High, MA
High School Diploma. Who's who among American H.S .Students Inductee

2004-2006 Cox Communications, RI
Trained as a Data, Cable Television and Telephone Technical Support CSR.









Computer and Office Skills
• Comptia A+ and Network+ Certified Technician

• Microsoft Internet Explorer , MS Office/Professional, Windows 98, 2000, XP, NT, Vista, Thunderbird, Incredimail, NT, Outlook, Outlook Express. Other Software: Zonelabs Zone Alarm Firewall, Adobe Acrobat Reader, Adobe Paint Shop, Sygate, Norton Spam Killer, Norton Anti-Virus, Mac OS up to X, Firefox, Safari for Windows, Oracle Help Desk Database, Netscape, AOL, Real Player, Windows Media Player, Siebel Help Desk Database, Deep Freeze, Remedy-Help Desk, Polaris, Icoms and Filemaker Pro. Familiar with: TCP/IP, scanners, laser/inkjet printers, dial-up accounts/modems, cable/DSL modems, drivers, midi devices, video capture devices/cards, pc speakers/microphones and tape backup procedures. Type up to 40 WPM, Data entry 8500 KSH. Also using Lotus Notes 7.0, Fastpass webtool and Lotus Sametime 7.5.

MILITARY SERVICE
11/1979 - 7/1992 US Coast Guard, Dept of Transportation
Petty Officer Second Class Boatswains Mate Honorably Discharged)
Supervised up to 50 employees at a time. Handled public affairs and federal law enforcement activities with state, federal and local govt. agencies. Acted as a purchasing agent for a Facilities Engineering Department. Received several commendations. Held a Secret Clearance while serving as an RD3 (Radarman). Engaged in significant activities related to National Security.


Salary History:
Algomod Technologies, Inc. 26.hr as a contractor working at IBM.
Overture Partners LLC, 22 hr as a contractor at Northeastern University.

Travel information:
I usually commute to South Station in downtown Boston, MA arriving around 7:30am and then can access the local subway system to reach nearby areas. For example the commute from South Station to Lechmere Station near IBM was approx 30-45 mins

More Information about job objective:
Will consider Desktop Support, Technical Support, Inside High Tech Sales, Inside Channel Sales and Software Maintenance contracts support positions.

Certifications
Comptia A+ and Network +

Brainbench Technical Help Desk

PC Support Specialists Cert. from Gibb College.

Professional Development Cert. from Bryant College.


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