RESUME DETAILS

SUMMARY
Results driven, self starter Network Administrator /Network Support Specialist with proven experience installing, upgrading, supporting, maintaining, troubleshooting, configuring network operating systems, hardware, software, network servers, and computer peripherals. Emphasis on data center sustaining operational support, project management, service oriented management, safety, security, and systems administration in dynamic switched networking environment

KEY SKILLS

* Microsoft Windows 2000, 2003, NT, XP
* Data Center Safety Management
* Change Control Management
* Anti Virus Protection And Security
* HelpDesk/Desktop/Client Support
* Network/Client Backup/Recovery /SAN
* Cisco Catalyst IOS, Native IOS Software
* Wireless Networking, VoIP, TCP/IP
* Network Performance Monitoring
* Customer Support
* Interpersonal Communication Skills
* Team Player
* Project Management
* Problem Solving
* Basic LINUX, UNIX System Administration
* Multi-Tasking Ability
* Microsoft WINS, DNS, DHCP Active Directory
* Business Continuity Plans (BCP) Management Disaster Recovery
* Cisco Catalyst Switches 4500, 6500, 2960, 3560
* Capital Assets Inventory Control Management

PROFESSIONAL EXPERIENCE

INTEL CORPORATION
Network Specialist, Austin, Texas, 1999 2006
Information Technology Operational Support.
* Diagnosed and troubleshot network, server and telephony related problems, assessed the severity and impact, and repaired the system, as needed 24x7 on call rotation.
* Provided operational and sustained remote backup support for other Intel sites including U.S. & Canadian Field Sales Offices and U.S. and South American Design Engineering sites.
* Maintained 99.9% server, network and telephony availability.
* Managed hardware upgrade and remote software operating system installation of 32 US Field Sales offices, saving the company time and travel expenses.
* Installed and configured 40 blade center server switches with CISCO IOS, resulting in meeting key project deadlines for design engineering teams.
* Implemented CNB connected network backup enabling backup and recovery for 600 local client computers, including remote installation at South American sites. Received recognition award for outstanding effort for savings of time and travel expenses.
* Successfully implemented data center network servers, network switches and telecomm infrastructure Business Continuity plan, resulting in increases for meeting employee performance based bonus money target.
* Significantly reduced safety mishaps through the successful implementation of a data center safety management plan.
* Successfully implemented capital asset inventory management plan and Sarbanes-Oxley compliancy efforts, recovering over $500K in unaccounted assets.

Network Server Specialist, Chandler, Arizona, 1994 1999
Information Technology LAN Server Operations, providing level one and level two site wide 24x7 server support and system administration for over 600 Microsoft NT servers. LAN support and LAN systems administration, performance monitoring and performance tuning. Network based backup management.
* Division Recognition Award for outstanding customer service consolidating network based backups.
* Successfully implemented over 500 server upgrades from Banyan network operating system to Microsoft Windows Servers.
* Maintained and administered over 200 CC-Mail post office servers.
* Received personal recognition from CEO for outstanding, prompt service and successful data recovery of CEO's CC-Mail Server.

Systems Administrator, Chandler, Arizona, 1992 1994
Provided 5x16 level one and two customer support for the clean room and manufacturing production area for Assembly Technology Development.
* Set up and maintained over 250 user accounts on Banyan local area network.
* Received Division Recognition Award for outstanding customer service.

PRIOR INTEL EXPERIENCE

Customer Engineer III, Dallas, Texas
Customer Engineer II, Corpus Christi, Texas
Customer Engineer I, Chicago, Illinois

EDUCATION

Liberal Arts Major, Northern Illinois University, DeKalb, Illinois

A. A. Liberal Arts, Moraine Valley Community College, Palos Hills, Illinois

Certificate, Basic Electronics and Computer Technology, Control DATA Institute, Chicago, Illinois

Dale Carnegie Training, Chandler, Arizona

Certifications
See above

CONTACT DETAILS

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