Resume of Information Systems

Title
Information Systems

Primary Skills
Desktop Support

Location
US-IN-Andersonn (will consider relocating)

Posted
Aug-25-07

Technologically intelligent, IT support and training specialist with hands on experience in software management for technical end user applications and workgroup support. Proven desktop and network troubleshooting skills, expertise in:

• Help Desk First-Level PC Support
• Customer Service System Upgrades / Conversions
• LAN Architecture Peer-to-Peer User Groups
• Web Access and Upgrades Firewalls
• Router Configuration Software and Hardware Configuration

Technology Summery
Operating systems - Windows 95/ 98 / NT 4.0 / 2000 / Media Edition / XP

Programming - Java, JavaScript, VB, HTML, XML, Visual Studio 2005, Dreamweaver, Flash MX, JCreator

Education and Credentials
Indiana Wesleyan University: Completing Bachelors of Business Information Systems in December 2007.

Tech Skills, Indianapolis, IN: Completed two years of computer hardware and software training and acquired industry certifications, A+, Network+, Microsoft Certified Professional, and Microsoft Certified Systems Administrator.

Professional Experience
First Advantage, Fishers, IN 2006 to Present
Client Relations Manager

Software applications used - Windows XP and 2000 Professional, Check Point remote desktop, Microsoft Office Suite 2003 applications used Access, Word, Excel, Visio, Outlook, Picture Manager, and PowerPoint, HTML, RFFlow and Open Office.

As a Client Relations Manager, my focus is on business client management and systems analysis. Primarily on the PostMaster job posting software for 41 users throughout the United States, Canada, and Europe. Additionally, BrassRing, HR Logix, AIRS, and Vurv are third party software also supported as part of the posting process.

• Constantly maintain customer job postings on Monster, CareerBuilder, HotJobs, DICE, and HireHealth. Ensure the job postings are correct and prospective employees can apply to positions through the apply URL and HTML coding.

• Complete Webinar training with clients on the use of PostMaster, BrassRing, and career board resume searches prior to activating an account.

• Create weekly, monthly and quarterly audits and reports using Microsoft Office 2003 Suite of products including Excel, Outlook, Word, PowerPoint, and Visio.

• Consistently work with the sales, media, and development teams discussing ways to improve current client relations and product offerings and how to effectively handle new client start-up on PostMaster to ensure seamless integration.

• Proactively anticipate client issues, implement solutions to eliminate high priority problems, and document any and all problems.

• Insert headers, footers, and apply methods customizable per customer request to enhance the job posting appearance and application apply process on all contracted career sites.

• Keep a constant line of communication open with external partners, and vendors to ensure that we are receiving the best possible product and pricing for the customer.

Helios POS Software Company, Indianapolis, IN 2005 to 2006
Technical Support Analyst

Software applications used - Windows 98, Media Center, XP and 2000 Professional, Microsoft Office Suite 2003 applications used Access, Word, Excel, Visio, Outlook, and PowerPoint. Internet Information Services, Back Office, Open Office, Adobe Acrobat 5 through 7 and PDF, RFFlow Professional 5.0, Symantec, McAfee, AVG, Real VNC remote desktop, Internet Explorer, TCP/IP, and WinZip.

Technical support for 8,000 + end users (also including remote users) throughout the US, Canada, and Australia, and manage the creation of check debit drafting software.

• First point of contact, (Tier 3 Help Desk Technician), for support incidents and user training. Helios software system upgrades and conversions.

• Ensured effective one-stop technical support, Linksys and Netgear router configuration and firewall settings. LAN networking for Windows XP and 2000 Professional Media Edition and remote system maintenance. Install and update software, and setup, configure, and troubleshoot equipment. Track and de-escalate technology and workflow problems, and work with other IT groups to resolve software and hardware problems more efficiently.

Create license files for electronic check drafting, distribute, install and update client accounts and troubleshoot any problems. Assist clients with credit card transactions and the distribution of license files. Update the files as new clients are added or as business ownership changes.

• Use client information to create a completed store setup of completed products and services and walk them through a one-on-one training session for new businesses who would like to use the point of sale software to its full potential.

Certifications
A+, Network+, MCP, and MCSA


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