Resume of Helpdesk Support Analyst

Title
Helpdesk Support Analyst

Primary Skills
Computer Tech

Location
US-TX-El Paso

Posted
Jan-04-08


Country of citizenship: United States of America
Veterans' Preference: No
Contact Current Employer: Yes


AVAILABILITY Work Schedule: Full Time


DESIRED LOCATIONS US-TX-El Paso


WORK EXPERIENCE Petro Stopping Centers 4/2004 - Present
El Paso, Texas US Salary: 31000.00 USD Per Year
Hours per week: 40

Helpdesk Analyst
Enter and complete problem ticket information, log all repairs and services performed on Remedy System
Install software, hardware and peripheral components
Responsible for hardware and software support, maintenance and troubleshooting
Order end users hardware
Maintain users profiles and print queues on AS/400 for iSeries/kronos and Maddenco
Maintains inventory of equipment and computer parts used in maintenance
Responsible for time clock hardware, configuring, down loading and uploading time clock software via Terminal Utility Services & kronos
On call evening and weekends
Perform PC moves and changes
Responsible for operating system loads

Skills:
Experienced with all Windows OS
AS/400 iSeries kronos hardware & software
AS/400 Maddenco software
Proficient with IBM terminals 4964 & 4820 (Contact Supervisor: Yes, Supervisor's Name: Mary Hickey, Supervisor's Phone: 915-774-7375)

Big 8 Foods, LTD 9/1998 - 4/2004
El Paso, Texas US Salary: 12.00 USD Per Hour
Hours per week: 40

Computer Operator
Managed phone lines & billing for 14 field locations
Maintained vendor invoice file system.
Maintained end users profiles on AS/400
Provided administrative support to office manager
Installed software, hardware and peripheral components
Responsible for computer hardware and software support, maintenance and troubleshooting
Perform PC moves and changes
Customer Support
Maintained end users backup files on server
On call evenings and weekends

Skills:
AS/400 iSeries kronos hardware & software
Experienced with all Windows OS
10 Key
Type 40 wpm

Big 8 Foods, LTD 9/1995 - 9/1998
El Paso, Texas US Salary: 9.00 USD Per Hour
Hours per week: 40

Store Clerk
Maintained employees hours on Timekeeper Central & iSeries/kronos
Maintained employees requested vacations and days-off
Reconciled high volume of freight invoices
Matched WIC cards and invoiced for payment
Matched and batched vendor coupons
Uploaded weekly AD on to cash register system
Entered invoices into the computer on ¡§JDE¡¨
Directed incoming calls to varied staff members
Provided administrative support to store and upper management
Customer Support

Skills:
AS/400 iSeries Kronos software
Timekeeper Central software
Maintained a filing system
10 Key
Typed 40 wpm



EDUCATION El Paso Community College
El Paso, Texas US
Certification - 5/2008

Fort Bliss Campus
EL Paso, Texas US
High School or equivalent - 5/1994
Relevant Coursework, Licensures and Certifications:
1994
Obtained GED, Fort Bliss Campus

Socorro High School
El Paso, Texas US
Some High School Coursework - 10/1985
Relevant Coursework, Licensures and Certifications:
1985--1986 Socorro High School EL Paso, TX
Business Administration


LANGUAGES Spanish
Spoken: Intermediate
Written: Intermediate
Read: Intermediate

ADDITIONAL INFORMATION Proficient with Windows XP, 2000/2003 & 98 workstations and MS Office & Lotus Notes. Experienced with AS/400 iSeries/Kronos & Maddenco, PDI, IBM 4694& 4820 registers, 10 key and type 40 WMP. Good analytical and ethical skills.

Certifications
See above


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