Tech Support Admin Resume

Title

Tech Support Admin

Primary Skills

Graphic Design Specialist with 5 yrs experience using web tools including Dreamweaver, Fireworks and All Adobe Products

Location
US-TX-Rockwall (will consider relocating)

Posted
May-29-12

RESUME DETAILS

Career Overview

Motivated Graphic Design Specialist with over five years experience using web tools including Adobe Dreamweaver, Fireworks, and All Adobe Products.</A>

Tech Support Admin IT (ASG) with [2] years experience. Areas of expertise include: BES server management, tech support call center, IT related, Networking, Building and running servers, Remote Access and on-line Support for IPhone for 3rd Party Companies. All phones from Blackberry, HTC, to iPhones. </A>

Web Development professional with extensive experience utilizing wide range of software development tools.</A>

Web Developer with proven ability to communicate effectively, both internally and externally, with multiple levels of an organization.</A>

Experienced web developer with 2 years proven ability to work independently with very little direction/supervision.Innovative Graphic Designer with extensive experience with visual brand identity development. Big picture thinker with the ability to wear many hats.

Professional Outside Sales Rep with a proven track record of 3 years experience in outside industrial sales within a B2B climate.

Motivated sales professional with 3 years sales representative experience.

Client-focused Sales Representative with 2 years of providing solutions to customers. Solid understanding of the Sales, Marketing, and Customer Relations.

Motivated Marketing Manager with over 1Detail-oriented Marketing Manager with excellent problem solving skills and extensive social media marketing experience.

Customer Service Representative - Client Relations - Data Entry years marketing and product development experience, enabling startup and established companies to increase leads and revenue.

Core Strengths

Training development
Inventory control
Shipping and receiving
Top sales performer
Telephone inquiries
Telecommunication skills
Multi-line phone usage
Adaptability
Strong organizational skills
Fast learner
Problem solver
MS Windows proficient
Energetic work attitude
Strong client relations
Strong analytical skills
Business operations organization
Financial management

Internet/Intranet development
Windows and LinuxGraphic design programs
Database servers
Computer applications
Web/Print media
Vendor/Client relations
Data backup/retrieval
Various computer systems
Information security
Network penetration testing
Network improvements/repairs/upgrades
Troubleshooting XP, Outlook and VPN
Excellent communication skills
Programming and design skills
Strong problem solving/troubleshooting skills
Optimizing and performance tuning
Web technologies
Website maintenance
Strong knowledge of (Leadership/communication skills
IT)

Accomplishments

Customer Relations:
Greeted and assisted customers.
Answered phones and responded to customer inquiries.

Process Improvement:
Documented process to train new assistants.

Sales and Marketing
Wrote advertising copy for school newspaper.
Created invitations for fundraising event.

Project Management
Collaborated with team of [Co-workers] in the development of [Large BES server migration].

Business Development:
Successfully grew business by [creating Maximum MArketing and doing independent website contracting Leadership
Served as key contributing member to Leadership team.
Supervision
Supervised sales team to monitor sales activity and goal achievement.Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
File Management
Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Data Reporting
Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Human Resources
Recorded and filed employee benefit, salary and annual evaluation information.
Project Management:
Initiated [project] which resulted in [positive outcome].

Work Experience

March 2010 to October 2011
Advantix Solutions Group Richardson , TX
Tech Support Admin

Worked at Tech Support Call Center, then Promoted to head Tech IT, I ran BES servers, email syncing, iphone, HTC, and all smartphone repairs and transfers. Managed multiple large accounts for 3rd Party vendors. Repair and re-sync by Active-Sync and remote login.
September 2011 to April 2012
IT/ Sales/ MArketing Murphy, TX
Texas Landscapes

Worked as IT admin, Manager Server, Managed Quickbooks, Payroll, All network setup, email setup, and cell phone setup. Personal assistant as well.

Educational Background

2014 Collin College Plano, TX
Business/IT/Management Business/IT

GPA - 3.65
Highschool GPA - 3.92
Top 5 percentage
Many Academic Awards:
Presidential, Beta, Duke Scholar, Leadership Award,

Certifications

See above

CONTACT DETAILS

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