Resume of AS/400 and ISeries Technical Support

Title
AS/400 and ISeries Technical Support

Primary Skills
AS/400 & Iseries Technical Support Specialist with excellent communication and technical skills

Location
US-IL-Franklin Park

Posted
Jan-23-08

SUMMARY: AS/400 & Iseries Technical Support Specialist with excellent communication and interpersonal skills as well as organizational / technical skills. A self-starter with experience in a variety of hardware and software environments. Expertise includes training, technical writing and automation .

EXPERIENCE:

FISERV, INC. ARLINGTON HEIGHTS, IL. 10/99 - Present
ISERIES SYSTEMS ENGINEER: Level 2 technical support.
Responsible for all maintenance/construction aspects of a total of 53+ AS/400 & ISERIES as well as all corresponding documentation for auditing purposes. 3rd party vendor interaction.

HARDWARE: Wide range of AS400s & ISERIES
Started with 11 AS/400s: 170-3XX-530-6XX-7XX. Currently supporting 53+: AS/400s: 7XX-8XX ISERIES: i5XX. TAPE DRIVES : 3480-3490-3570-3581-3590-3595-7208-7210-9348
SOFTWARE: OS/400 (V3R2M0 - V5R4M0), SNAPSHOT, LXI, SPOOLORGANIZER, DBU, CLIENT ACCESS, RUMBA, LOTUS NOTES, OUTLOOK, CL PROGRAMMING & QUERY.
* Flawless completion of 150+ Operating System upgrades - data migrations - scratch & reloads - Disaster Recovery drills.
* Built 46+ LPARS Migrated 17 old AS/400s to ISERIES LPARS.
* Currently using VIRTUAL IMAGES for system upgrades and PTF loads.
* Created and maintained all auditing documentation including license keys.
* Mapped out all LPAR hardware as well as all communications for all systems.
* Trained fellow team members as well as the operations staff on the various aspects of the new technology. (HMC, SWITCHABLE DEVICES, AND ATL)
* Constantly learning and then simplifying / streamlining procedures to promote higher productivity
* 24 hour system support and a member of the disaster recovery team.

HUB GROUP, INC. LOMBARD, IL. 1/99 - 10/99
AS/400 Technical Specialist: Senior level technical support. Responsible for security at all sites. Systems administrator and analyst.

HARDWARE: Wide range of AS400s (23 remote and 10 local (CISC AND RISC)
SOFTWARE: OS400 (V3R2M0 - V4R3M0), RUMBA, CLIENT ACCESS, OFFICE 97, LOTUS NOTES, CL PROGRAMMING.
* Weekend upgrading of 11 out of 19 AS400s from V3R7M0, V4R1M0, V4R2M0 TO V4R3M0.
* Responsible for Y2K readiness for all non LAN peripherals as well as Y2K readiness and standardization of all LIC (License Internal Code features and options at all sites.)
* Proactively automated redundant processes (Populating a more secure environment versus a generic environment. Statistical data collection from all sites through a "parallel universe concept".)
* Part of a disaster recovery team.

CALUMET PHOTOGRAPHIC INC. BENSENVILLE, IL. 11/93 - 1/99
OPERATIONS SUPERVISOR: Supervisor of 1 manned and 2 unmanned shifts on a 7/24-type schedule. Technical Support for 300 users local and remote at over 12 sites. Hardware setup/coordinator for a LAN/WAN (frame relay) shop. Security Officer for all 4 systems.

HARDWARE: AS400 (F45 - 310/2044), Unix, NT Server, Proxy Server, PCs.
SOFTWARE: OS400 (V2R1M0 - V3R2M0), BCA, Page Manager, Client Access, OFFICE 95/97, Windows NT (4.0), Arc Serve, MS Exchange, SCO, Southware, Tiny Term



THOMAS J. AGUADO 2613 N. Willow Franklin Park, Il, 60131 847-288-0407

.
* Automated, time studied, and documented all nightly, weekly, monthly and yearly routines.
* Supervised the rewiring and the renaming of all devices at the Corporate Office.
* Set up a Disaster Recovery Strategy for all backups.
* Researched and installed an AS400/ Paging product to be proactive for 2 unmanned shifts.
* Centralized all Unix systems.
* Installed the new AS400 (310/2044) and all current PTF'S.
* Set up equipment at 12 locations with 100% success factor.
* Set up and maintain a LAN / WAN environments of 60+ PCs as far as hardware/software.

TECHNOLOGY CONSULTING CORPORATION OAKBROOK, IL. 2/93 - 11/93
CONSULTANT: Manned a Level 1/ Level 2 Technical Help Desk at a multiple AS400 client site assisting users locally and remotely in resolving software and hardware issues nationwide.

HARDWARE: 12 AS400 SYSTEMS (4 local, 8 remote) Models D70 - E60.
SOFTWARE: 0S400 (V2R1M0 - V2R2M0), Lookout, Hawkeye.
* Created and installed a CL Program on all AS400s to identify how DASD was being misused.
* Collected data from all AS400s on DASD utilization and documented ways of running leaner systems.
* Polled and extracted configuration data from all AS400 sites.
* Collected data for disaster recovery documentation.

SOLOPAK PHARMACEUTICALS INC. ELK GROVE,IL. 7/90 - 1/93
COMPUTER OPERATIONS SUPERVISOR: Security Officer. Maintained all peripherals at 3 sites. Trained and supervised 2 operators. Maintained a user help desk environment.

HARDWARE: AS400 (B60), Decision Data, Apple LAN, IBM 5250 Emulation, and PCs.
SOFTWARE: PRMS, Broderick, Lookout, Robot, Mastermind, Penta,Taatools, Lawson.
* Customized all user menu sets using PRMS Menu Master to improve data integrity and response time.
* Created a secondary interactive subsystem to enhance performance for the Customer Service Department.
* Installed OS upgrades and all PTFs.
* Changed and implemented the daily/weekly backup routine for better disaster recovery.
* Updated and maintained all Operational documentation.
* Developed strong CL programming, Query, DFU, DBU, PC/AS400 emulation and LAN skills.

LYPHOMED PHARMACEUTICALS INC. ROSEMONT, IL. 11/87 - 7/90
LEAD COMPUTER OPERATOR: Trained and Supervised 3 operators on 3 shifts. Assisted in software upgrades.

HARDWARE: 2 - 38s migrated to 2 AS400 (Model D70 & C45). IBM peripherals. Digital, Mitek (System 38 & AS400 to DIGITAL Emulation).
SOFTWARE: PRMS
* Installed and maintained peripherals at 3 sites.
* Assisted in migration of 2 SYSTEM 38s to 2 AS400s.
* Wrote and maintained all Operational documentation (DAILY & MONTH END).
* Developed working knowledge of CL programming and device configurations.

EDUCATION: TRITON COLLEGE RIVER GROVE, IL MAY 1989
Associates of Applied Science in Data Processing
IBM LPAR CLASS JUNE 2005

Certifications
See above


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