• Over 5 years experience in Design, Deployment and Management of Cisco Unified Network Infrastructure including Data, Voice, and Wireless Technologies. • Cisco Certified Internetworking Expert (CCIE#25776). • Bachelors degree in Engineering (Electronics and Communication). • Certifications: CCIE, CCVP, CCNA (VOICE), CCNA. • Expertise in Cisco Unified Communications Manager(CUCM), Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), voice gateways (MGCP,SIP,H323), and voice applications. • Working knowledge of Unified Cisco Contact Center (UCC) Technologies like ACD, IVR and CTI applications.
B.S in Electrical Engineering (Osmania University, India). Work Experience
CUonWeb, Toronto, Canada VoIP System Engineer (2005- Present) • Deployed Voice over IP Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster with remote sites running SRST functionality. • Executed several implementations of Cisco Call Manager Express and Unity Express. • Solved/Engineered call routing, number translation, pickup groups, and call handler issues. • Designed, tested and implemented cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits. • Integrated Cisco Contact Center express with Cisco Unified Communications Manager. • Demonstrated thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323, SIP, and MGCP), IP Contact Center technologies (ACD, IVR) and CTI application in providing solutions to customer. • Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point. • Implemented Cisco Unified Communications Manager Applications like CUPS, IPMA, Extension mobility and Attendant console as per customer requirement.
T-Mobile, Toronto, Canada Wireless Support (2003- 2005) • Provisioned and troubleshoot HLR, VLR, SGSN/GGSN registrations, and IP address assignment, DHCP services, Domestic/Roaming GSM/GPRS, Wi-Fi, Voice Mail and features. • Commissioned wireless voice and data, IP services, Access Point Names (APN), PAPN, security, and GPRS PDP context activation, VPN for medium to large-sized corporate and individual customer. • Trained guided and offered assistance to a team of front-line support staff on new features and products and prepared technical documents. • Gained through understanding of call center environment including call routing algorithms in ACD system.
General Electrics GE, Hyderabad, India Support Engineer (2002-2003) • Provided 3rd level support of networking services on Windows NT/2000 servers, Cisco switches, routers, firewalls and Network Management Services. • Ensured network availability by resolving connectivity issues for LAN and WAN. • Supported client's computer hardware, systems, printers and networks using excellent telephone and onsite troubleshooting skills. • Executed on call escalated support for technical issues both on customer premises and via dialing into customer circuits to troubleshoot network outages and degradation issues.
• Cisco IP Telephony : CUCM (4.X-7.X), Gatekeepers, Voice Gateways, Cisco Unity, Cisco Unity Connection, CME, Cisco Presence, Cisco IP Communicator, Cisco IP Soft Phone, Cisco 792X,794X,796X IP Phones, IPCC Express. • Systems: Windows NT/2000/XP/Vista and Blackberry Enterprise Server. • Networks: Cisco routers 3600, 3700, 3800/2800 ISR series and CME/SRST router, switches (LAN, WAN, 2950, 3550, 3560 and 3750 series). • Security: Cisco ACS, TACACS. 802.1x, WPA. • Protocols: H323. SIP, MGCP, SCCP, RTP, TCP/IP, SNMP, RIP, IGRP, OSPF, EIGRP and HSRP.