Technical Writer Resume

Title
Technical Writer

Primary Skills
writing, communication, management, leadership, Word, FrameMaker

Location
US-FL-Tampa

Posted
May-08-09

Professional Profile

I have several years experience in developing a variety of documentation and training materials. My natural leadership abilities led to management and project lead roles. I am recognized for my flexibility, dependability, exceptional interpersonal skills, and the ability to focus on desired results. As a project lead, technical writer, business analyst, and manager, I have extensive experience that uniquely qualifies me to obtain a position where these skills can be fully utilized.

Key Strengths
•Communication
•Project management
•Leadership/Management
•Organization/Coordination
•Research and problem solving
•Relationship management

Professional Experience

Independent Consultant April 2006 to Present Tampa, FL
•Helped increase participation in small group studies from 30 to over 100 women through leadership and relationship management
•Lead a group of 16 women in various studies
•Develop documentation such as functional specs and marketing brochures
•Assist in family home building and real estate business coordinating events, managing MLS listings, and other functions

IBM Global Services February 1999 to April 2006 Dallas, TX and Tampa, FL
Business Analyst and Project Leader (on Sprint and Blockbuster accounts)
•Performed analysis work, gathered requirements, created estimates and project plans, and proposed and implemented documentation and training solutions
•Coordinated with Blockbuster technical staffs in the successful migration of over 100 applications to an IBM Data Center
•Handled coordination activities between IBM management and Sprint management ensuring the successful offshoring of over 500 resources
•Created company-level and senior management communications on the Sprint account

Information Developer and Project Leader (on Blockbuster, PepsiCo, and CompUSA accounts)
•Ensured the successful implementation of IT processes at Blockbuster as the project lead (performed process assessments, created processes, procedures and templates)
•Implemented new training program at Blockbuster for IT tools and processes
•Contributed to PepsiCo documentation group generating over $1.4 million in revenue for IBM by developing user guides, WebHelp, training materials, tutorials, and job aids
•Successfully led a team and developed deliverables for a 5000 hour project generating
$.5 million in revenue for IBM

CompUSA September 1995 to February 1999 Dallas, TX
Supervisor and Senior Technical Writer
•Trained, managed, and consulted documentation team members
•Created mentor program for IT department
•Assisted the manager in strategic direction and managing the documentation standards and editing process
•Developed user guides, training materials, and job aids for various computer systems
•Nominated for President's award, CompUSA's most prestigious award


Education and Background

BBA in Business Computer Information Systems from North Texas State University, Denton TX

Industries: Telecommunications, Media and Entertainment, Manufacturing, Retail,
Mortgage Banking

Software: Windows XP, Microsoft Office (Word, PowerPoint, Excel), Microsoft Project, FrameMaker, RoboHelp, Lotus WordPro, Visio, Paint Shop Pro, Snag It

Applications: Siebel Sales and Service applications
Oracle Financials and other Oracle retail inventory and sales applications
JDA Financial, Sales, and Marketing
Other applications used in the manufacturing, telecommunications, retail, and mortgage banking industries

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Tampa, FL | Resumes in Florida

View other Technical Writer resumes, Technical Writer resumes