Resume of Senior SAP CRM ABAP

Title
Senior SAP CRM ABAP

Primary Skills
SAP CRM TECH-FUNCTIONAL

Location
US-AZ-phoenix (will consider relocating)

Posted
Feb-19-07

Insight Enterprises Inc. AZ, US Oct 2006 -- Present
SAP CRM Consultant
Technology: CRM4.0

Responsibilities
? Campaign Implementations for Insight
? Design and implementation for Virtual Campaigns / Informational / Lead Management / Referral Campaigns
? Pricing in campaigns
? Product and Discounts for campaigns
? Workflows related to campaign release and Sales representative Interfaces
? Configuration related to Campaign / Marketing Planner
? Mailing and external list management
? Custom transactions for Sales Representative Interface
? Proven experience and excellent configuration skills in Marketing, Business Partner, Product Master, Sales and CIC
? Experience in Online Processes including Business Partners, Business Transactions, Activity Management, Lead Management and Opportunity Management, Account and Contact Management.
? Experience in CRM Internet Sales Application (B2B and B2C), Internet Sales Architecture including product catalogs, top-n-lists and Web Shop.
? Expertise in customization and configuration of Pricing, Master Data, Order to Cash documents (OTC), Goods receipt/issues, Text/Partner/Output/Route/Shipping point/account Determination, Credit Management, BOM,

T-Nova-dSAP Interfaces, T-COM, Germany June 2006-Oct 2006
SAP CRM Consultant
Technology: CRM4.0
Interfacing of the R/3-Systems of R3NOVA and dSAP-Automobile manufacturer Daimler Chrysler, Achieved by placing a migration system on the basis of the existing R3NOVA-Development system.
Responsibilities:
? The User/Role definition for the R3NOVA and dSAP
? Designing the Common SAP platform for T-Nova and dSAP.
? Delta load between CRM system and R/3 back-end
? Transaction processing, Activity management. Opportunity management
? BDoc handling
? Customization & configuration Components, Transactions processing, Scripting & Email config in ICWinClient.
? External list management
? Configuration for ATP check / Credit Control
? Configuration of special business transaction : Third party order processing, Consignment , Sub-contracting, Drop Ship orders
? Change requests and priority tickets for Order processing
? Configuration for Basic Workflow Setting
? Configured marketing plans which involved creation of marketing plans, marketing elements, campaigns, maintaining marketing plans, marketing calendar and assigning graphic profile views.
? Configured campaign types, created campaigns, campaign elements and assigned target groups.
? Created personalized mail forms. Automation of Campaigns including Work flow settings and actions for Survey scenario.
? Created marketing attributes and attribute sets. Assigned attribute sets to business partners. Created attribute sets and filters for attributes in attribute sets.
? Created Target groups and Profile sets using segment builder.
Involved in lead creation, lead qualification levels. Defined general work flow settings, communication channel settings, Questionnaire settings and Transaction types.

I-MOBILIEN, T-COM, Germany Jan2006-June2006
SAP CRM Consultant
Technology: CRM4.0
Responsibilities:
? Marketing Plan and creating new Target groups /Segment Builder
? Marketing Planner/Calendar
? Business Partner mapping
? New role and responsibility definitions
? User friendly Tile set design for CIC / Scripting / Action box setting
? Design and developed new enhancements related to Delivery / Sales order
? Customization of various Sales Document Types, Item categories, Schedule Line Categories.
? Resolved issues related to Route Determination, Delivery and shipping point determination.
? Change requests and Incident management Transport requests
? Production support for T-COM-Imobilien systems
? Handling the solution delivery for Monthly release.
? Created product catalogs including creation of document types, catalog variants, catalog areas, country groups. Defining types, assigning products to product catalogs. Created Products, Product Hierarchies & Categories
? Replicated and updated product catalogs. Assigned documents to products and product catalogs. Assign text determination procedures. XML export to business partners.
? Created and assigned Characteristic groups and Target groups for Cross/Up-Down Selling/Best seller, Maintaining Top n products, Personalized, and Web shop
? Specific Web catalogs. Product association rules and top n product lists.
Set up web shops including B2B and B2C. Maintain control areas for a web shop. Generated authorizations.
? Configured sales order processes, catalog determination, document types, catalog types and copying control.
? Coordinated with R/3 consultants in setting up Order fulfillment (Availability check, Delivery, Post goods issue and Billing processes) for the Orders generated from Web Shop through CRM.
? Worked on Activity, Leads & opportunity interfaces.

SLSI AM Oct2005-Dec2005
(Service Level System Integration Application Management), T-COM, Germany
CRM / SD Consultant
Technology: CRM 4.0
Responsibilities:
? Configuration of new Sales Order types, Delivery types and Billing Types.
? Defined copy control functions for item categories
? Defined a new pricing procedure / condition type / condition table and access sequence
? Configuration of Message determination for Sales orders and Billing.
? Worked with inter company Stock transfer orders and inter company billing.
? SAP R3-BW interfaces/ IDoc Monitoring / Shift Queue Analysis
? Integration and Unit testing.
? Analyzed user requirements and study as-Is business process using standard business process templates.
? Customized B2C web shops and relevant user settings.
? Created Master data and configured basic functions related to B2C web shops
Created Product Hierarchies & Categories.
? Created web specific web Product catalogs, product proposals and maintained product association rules.
? Product Allocation Planning using Allocation Rules, Formulas and Ranking
? Setting up of Pricing Procedures, Access sequences and Product Pricing.
Configured sales order processing and Billing. Customized organizational profile
Customer Interaction Center
? Identified Core system capabilities to capture partner and prospect information in Interaction Center (CIC)
? Created and maintained Business Partners Provided the ability for the Agents to quickly create a new Business Partner via a single screen that contains the required information.
? Identified all the Screen fields required to fulfill Business Partner requirements
Defined new tabs such as external achievements in Business Partners
Defined functional specifications for the business requirements, configuration and testing


SINTEL AM Jan2005-Sep2005
(Software Integration of Deutsche Telecom), T-COM, Germany
CRM / SD Consultant
Technology: SAP R34.7 / CRM 4.0
Responsibilities:
? On-call/Production support for SD module for SINTEL AM systems
? Defined a new a process for Change management
? Creation of new material master / customer master / Vendor master / Customer material info record
? Worked with interface tickets related to IDocs and EDI
? User Exit used for Availability check to round off the confirmed quantity as per the delivery unit maintained in the Material Master of the item
? Automatic Valuation type change in Sales order Items depending on the stock availability in the valuation type for the Item
? Maintenance of the Campaign execution and the overall marketing work flow in CRM system.
? Customization and Configuration done in the CRM System for the following:
Created Leads / qualification supported by Questionnaires
? Marketing Plan / Calendar - Campaign automation / execution - Personalized Emails & External List/Trade Promotions, Target Groups, Profiles.
? Workflow for automatic/manual opportunity creation from a lead
Configuration of the Lead management included creating questionnaire and assigning qualification.
? Used the segment builder to create target groups based on attributes of business partner master.
? Configuration of Opportunity management and Activity management as part of the process of Sales Force Automation.
? Customized and configured Marketing in the areas of business partner segmentation and marketing planning
? Created product lists for up selling, cross selling and top n product list
Pre-defined evaluation reports for leads


Orange Mobile, UK April 2004-Dec 2004
CRM / SD Consultant
Technology: CRM 4.0

Responsibility:
? Quality Tech lead for the Delivery objects.
? Performance Tuning for the existing Orange Bespoke programs and Transactions.
? Workflow for Stock Transport Order and Delivery process based on release Strategy.
? Handled priority 1 issues on Order processing, Goods movement and billing.
? Defined new Pricing procedures for different business units
? Analyzed the errors, researched for the cause of errors, provided corrective solutions, and suggested for preventive actions to avoid recurrence.
? Monitored the resolution process and logs using Remedy Software
? Carried out unit testing and integration testing, developed test scenarios, tested and documented test results. Tested ABAP developments
? Scrutinized the requests of the users, exploring the system to provide solutions, Development and implementation of new functionalities
? Initial loading of Business partners, Contact persons, Prospects from legacy to CRM system.
? Sales Contract item level status management & authorization cycle implementation through SAP Business Workflow.
? Opportunity Documents Header level status management & authorization cycle implementation through SAP Business Workflow.
? Creation of different methods for the BOR objects to use them in different activities of workflow template.
? Notification to Area manager, Business Partner creator, financial controller when Business partner is created/Deleted & financial data is completed in R/3 through SAP Business Workflow.




Aerospace Landing Systems (ALS), Jan 2004-April 2004
HoneyWell, South Bend, US
CRM / SD Consultant
Technology: CRM 4.0

Responsibility:
SD
? Gathered Business Requirements by conducting workshops and Interacting with process owners. This involved detailed study of the entire range of existing Marketing, Logistics processes Creating flow-charts and validation of the processes after detailed discussions with concerned executives/process owners.
? Initial data maps.
? Process Analysis.
? Preparation of functional Specifications
? System Configuration / Design -Coding Structure / Prototype/Implementation.
? Preparation of AS-IS Documentation Preparation of the Business requirement document
? Created SD blueprint based on business requirement.
? Developed Interfaces for Dealer Ordering system and also for the Purchasing activities with the parent company, which are triggered based on the Sales requirements
? Test data creation for unit testing and integration testing for all SD business processes and getting the sign-off after successful completion of testing.
? Testing and reviewing the developed objects.
? Go live & Support / User Training and Post-Implementation Support.
? Coordinated with the technical team for customized developments.
CRM
? Campaign Management ( Marketing Calendar, Campaign planning & execution)
? Responsibilities include issue resolution, handling SAP CRM support calls, trouble shooting.
? Setting up Service Contracts and Configured billing process for Service Contracts using Billing plans.
? Extensively worked on Sales document types, availability checks, shipping and Billing.
? Designed and configured inter-company processes.





Military Repair and Overhauling (MROC), Nov2003-Jan 2004
HoneyWell, Phoenix, US
SD Consultant
Technology: SAP R34.6C

Responsibility:
? Project Preparation / Requirement study.
? Preparation of functional Specifications.
? Network template design / Milestone definitions in PS module.
? Task list / Open WBS / Configuration Profile / Routing activities in PS module.
? Defined new screen layout for customer master and customization of account group
? Configured SD, which included Order to Cash Processing, Pricing, Variant Configuration
? as well as country specific localization.
? Test data creation for unit testing and integration testing.
? Testing and reviewing the developed objects.
? Go live & Support / User Training and Post-implementation Support.


Honeywell Aerospace Trading (HAT), Apr2002-Nov 2003
HoneyWell, Phoenix, US
Sr.ABAP Consultant
Technology: ABAP/ SAP R3 4.6C

Responsibility:
? Developing LSMW objects for the data transfer.
? Customized SAP standard print program for packing list SDPACKLI and the standard layout SD_PACKING_LIST as per HAT requirements.
? Used a function Exit EXIT_SAPLV55E_001 to enhance the Shippers export declaration document.
? Prepared the Technical Specification for Exchange Agreement.
? Prepared the Technical Specification for Repair Order Acknowledgement form and
? PO modifications with some changes to HAT form.
? Prepared the Technical Specification for Printing the Standard Delivery note, cloning the Standard print program SDADDN02.




HoneyWell Turbo Machines (TM), Dec 2000-Mar2002
HoneyWell, Phoenix, US
ABAP Consultant
Technology: ABAP/ SAP R34.6B

Responsibility:
? LSMW / Reports / User-Exits
? Design and Development of technical objects
Post Implementation Support and Maintenance for Honeywell Turbo Machines.

Certifications
? Primary Skills : mySAP CRM 4.0 / SAP SD
? Secondary Skills : SAP MM / ABAP / Java
Certificate in Customer Relationship Management (CCCRM)
? Symbiosis Institute, Pune, India



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