Senior Consultant Resume

Title
Senior Consultant

Primary Skills
Project Management, Product Management, Team Leadership, CRM, Data Modeling

Location
US-FL-Orlando (will consider relocating)

Posted
May-07-09

Technical Project Management
- Project Management - Organizational Development
- Customer Management - Product Management

A visionary and decisive IT leader who builds and excels in high-performance business environments. Innovative and service -oriented project manager offering excellent strategic planning skills and team leadership. Significant achievements in diverse technical arenas and multi-cultural settings. Demonstrated abilities encompassing the following areas:

Project Management
Tech. Operations Management
Product Management
Building Alliances/Partnerships
Change Management
P&L Accountability
Team Building and Leadership
Technical Expertise
Multi-Culture Communications

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ACHIEVEMENTS

Project Management: Over 6000 hours of PMI-based Project Management experience leading teams through Waterfall, Agile, Iterative and customized p.m. Methodologies. Performed IT product management from Initial through Final stages, managing Stakeholders, Sponsors and Teams. Result: Successfully completed CRM, eCommerce, sales management, HR, ERP and custom-integration projects for clients in retail, legal services, healthcare services and marketing services verticals, ranging in size from $50K to $10MM in total size.

Technical Operations Management: Managed distributed technical teams for over 10 years, spanning multiple technical platforms. Successfully shepherding enterprise solutions through complete PLC/SDLC and overseeing implementation of two PMOs. Managed over 16 simultaneous Oracle Portal products with resources located in Manila, Seattle and New York. Result: Using disparate staff and resources, brought multiple technical and business projects to completion on time and under budget, meeting and surpassing stakeholders' expectations at 98% success rate.

Product Management: Performed product analysis, market analysis and strategic analysis to determine product and service needs and opportunities in multiple service and retail industries. Developed and managed implementation of strategies to meet and exploit those opportunities. Result: Completed multiple new technical and business process products and service lines in retail, medical and political verticals. Monetized customer profile and transactional data resulting in decreased marketing costs per client and increased MROI all on integrated CRM/Management platform which we designed.


Building Alliances/Partnerships: Created client-facing customer-supplier partnerships across multiple industries. Realized 5% increased cost savings to clients and 45% task-efficiency time improvements in specific client divisional operations.



Team Building and Leadership: Lead multiple project teams from 2 up to 18 people from kick-off meetings through final client sign-off. Most of the teams had 1 or more members working remotely, requiring that managing the scheduling and communications were key elements in our successes.
Result: 100% success rate on projects larger than $100,000, 95% success rate on projects under $100,000.

Multi Cultural Communications: Directed numerous multi-lingual and multi-cultural corporate projects using systematic communications process to deliver higher profitability and increased customer satisfaction. Results: Increased employee and end-customer satisfaction while decreasing implementation time for new cross-border financial management systems managing $2.5M Pesos annually.

Technical Expertise: Stepped in to provide hands-on assistance and guidance on projects across all major platforms, including Oracle, MS .Net, WebSphere and Apache/Tomcat. Experienced in data modeling for large-scale projects as well as developing and running code reviews for .Net (C#,C++, VB), Java, Web-based (Flash, scripting) languages.

PROFESSIONAL EXPERIENCE

Director of Technology Want2Give January 2009 to Present
A national non-profit dedicated to assisting charitable organizations' non-monetary donation campaigns. Currently, this is a volunteer position and the technical platform is in proof-of-concept stage.
* Performed all facets of Product/Project/Resource Management.
* Served as a Project Manager where I was responsible for gathering requirements from various divisions within W2G's business, including Sales & Marketing, Finance, Volunteer Management and Technology, to insure that the development and applicability of our new products would last throughout the entire lifecycle of the project.
* Responsible for vendor management being the liaison between my team and the vendor as we brought new products to market.
* Managed the entire project lifecycle for the initial product, following standard SDLC process.
* Managed all the activities from a resource perspective to ensure all milestones and deadlines were met.
* Continually worked with the business managers, stakeholders and Board Members to prioritize requests (new development and upgrades) to ensure that they were in line with the strategic goals of the organization.


Professional Technology Consultant, Real-Time Business Systems, LLC 1998 to Present
Professional Services Consulting Firm. Provided product planning, project management and marketing management (CRM) to retail, healthcare and professional services verticals.
•Managed the day-to-day operations of the professional services group, assigning resources to and supervising project teams, trouble shooting and problem solving client implementation issues and coordinating all activity between development, implementation and support teams.
• Developed, maintained and effectively executed project plans throughout the life of client projects according to established procedures, channels and success expectations
• Established clear project parameters supporting the success of all internal and client team members
• Communicated client business needs to the internal team
• Promoted high standards of professional integrity on all proposed and actual client business solutions
• Negotiated, defined, communicated and managed the scope of the project
• Created and maintained project schedules, defining activities, sequence, dependencies, work effort, duration and associated resource requirements
• Forecasted, tracked and managed project budgets
• Defined, negotiated, communicated, implemented and monitored quality standards on all projects' deliverables
• Managed client and internal teams performances and dynamics as appropriate
• Planed and managed internal and external project communications, ensuring effective exchange of project information and deliverables
• Identified, analyzed, prioritized, mitigated and communicated project risks
• Managed teams of up to 19 Business and Technical Analysts, 12 Support Staff
• Worked closely with various client PMOs to ensure that each project was documented, billed and tracked properly.
• Coordinated activities and project planning between sales and marketing teams, development teams and senior management teams by providing sales support, resource planning and forecasting.

St. Cloud/Greater Osceola County Chamber of Commerce June -- October 2008
Small Business Advisor - Interim
Key Contributions:
Provided business development information for local businesses
Provided local businesses with operational and procedural assistance as well as strategic and core value identification.
Presented formal seminar on 'Executive Decision-Making'


Ad Group, Newark, NY various, through 2004
Technical Consultant
Key Contributions:
Assisted design and technical implementation of customer management solutions
Assisted design and technical implementation of order fulfillment process solutions
Designed and production of customer feedback management systems

IBM Global Services, Greece, NY (as consultant, managed by IBM) 1997 to 1998
Technical Analyst
Key Contributions:
Assisted Architecting and Development for hardware management systems.
Facilitated integration of multiple systems and platforms to provide management-ready interface for network systems management.
Managed systems security


Additional Contracting Work includes:
-Lead PM for Oracle-based Fusion projects (18) at hardware manufacturer. This encompassed supporting their contract management systems, their client management systems and their internal content management systems.
-Assistant PM for Lotus Notes-based sales management platform at global manufacturing company based in western New York.
-Product Manager & PM for national 'green'-themed ad distribution company, managing architecture and roll-outs for their web-based platform of tools.
-Technical Product Analysis, IT Department and Operations Analysis, Strategic Technical Analysis for consulting firms and VC firms.
-Designing Technical Systems and Integration of Smartcard-based financial network, linking payment centers, retail locations and regional banks in Mexico.

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FORMAL EDUCATION AND CERTIFICATION
Bachelor of Science
Franklin & Marshall College

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PROFESSIONAL ASSOCIATIONS
St. Cloud/Osceola County Chamber of Commerce, Board Member, since 2008
St. Cloud/Osceola County Chamber of Commerce Member, since 2006
Kissimmee Chamber of Commerce Member since 2007
Allendale Columbia School, Advisory Alumni Board, 2005-2006
Better Business Bureau Member, Western New York, 2004-2006
Livingstone County Chamber of Commerce Member, 2003-2006
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SEMINARS AND LECTURES
'Making the Most from Your Marketing Budget--How to Identify Your Optimal Marketing Channels' -- Featured Speaker, Osceola Business Development Luncheon, November 2008

'Executive Decision-Making - Making Better Business Decisions,' October 2007 -- Hosted, Featured Speaker

'Green Construction' -- June 2008, Moderator

Additional Nuts & Bolts Information
-8 years experience using PMBOK-based PM structure.
-Successfully lead teams using Agile & iterative methodologies, Waterfall & strict sequencing, DSDM/RAD methodologies.
-Technical platform experience ranges from architecting, designing, developing, managing and supporting products and teams working with: Assembler, .Net, C/C++/C#, Java/Tomcat, Apache/IIS, Unix/Linux, Oracle, WebSphere/DB2, Domino, web scripting, MySQL/MS SQL, etc.


Certifications
See above


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