Project Manager Resume

Title
Project Manager

Primary Skills
Project management, Business analaysis. Currently working for CIBC and previously for ING, GE, AIG etc

Location
Canada-ON-Toronto (will consider relocating)

Posted
May-31-09

SUMMARY: 11 Years 8 Months experience in the IT services and solutions industry including 5 years of Project Management. Career spans across several industry verticals, multiple assignments for industry-leading clients, such as CIBC, ING, GE, AIG, PLIC, Somerfield and multiple countries in the areas of Project Management, business critical application support, application development and maintenance, business relationship management etc.
SKILLS PROFILE: Microsoft Enterprise Project Management, Systems Analysis, Development, Testing, Software Maintenance, Client Liaison.
BUSINESS AREAS: BFSI
COMPUTER SKILLS:

Hardware Platform: IBM ES/9121, IBM 3090, IBM 9672 R65, MPS 1000 Systems that supports TTS
Software Environment: MVS (OS/390), OS/2, UNIX, MS-DOS, WINDOWS-95, WINDOWS 3.1, MS-WORD, MS-EXCEL, MS -- Project Plan
Languages: VS-COBOLII, VS-COBOLI, CICS-COBOL, JCL, FORTRAN-77, C, SQL, EZTRIEVE, Periproducer 3.0
Database: DB2 (IBM DATABASE 2)
Other Software: TSO/ISPF, VSAM, DB2I, SPUFI, CLOAS, RACF, QMF, PACBASE, ENDEVOR, SDF, CODGEN, XPEDITOR, FILEAID & different IBM Utilities.

EXPERIENCE

PROJECT # 1: Contact Centre Technology Project Management ( April 2009 -- Till date )
CLIENT: Canadian Imperial Bank of Commerce ( CIBC ) Toronto, ON, Canada
System : CIBC is a leading Canadian financial institution serving clients in Canada and around the world. Through their distinct business lines, CIBC Retail Markets and CIBC World Markets, CIBC provides a full range of products and services to almost 11 million individual, small business and commercial banking clients.
The objective of contact centre technology project management office is to manage and deliver projects for its business customers within the distribution centre technology division.
Role : Project Manager
Duration: Ongoing
Budget : $ 900,000

Artifacts delivered & Activities performed:
•IT Project strategy
•Release planning
•Project Charter
•OOM & Unified Triage submission
•Project repository containing schedule , budget and resource plan
•Business requirement review
•IT Project plan using MPP
•Issues and Risk Management -- Threat risk assessment plan
•Financial model with forecast and actual. Coordinate with CBIC Finance on latest estimates
•Approval of solutions design approach prepared by Technical lead
•Provisioning document, Operations readiness strategy -- Gating checklist
•Test strategy, Unit / System/ Performance/ Regression test plan
•Creating implementation plans and managing implementations - Release deployment plan with back out plan , Production checkout plan, release contingency plan, warranty period action plan, NCCO / EDE production turnover checklist
•Milestone report -- weekly / biweekly and weekly project governance status report
•Post implementation review (PIR)
•Measure results -- Defect / Discrepancy reporting
•Project Closure reporting
•Handling issues and escalations


PROJECT # 2
CLIENT
System




Consolidation of Statements ( February 2008 -- March 2009)
Phoenix Life Insurance Hartford, CT, USA
The Phoenix Companies, Inc. is a leading provider of Life Insurance, annuities and asset management products for the accumulation, preservation and transfer of wealth for affluent and high-net-worth individuals and of institutions.
The objective of Consolidation of statements project was to Consolidate multiple commission statements into a single statement. It also completely eliminated the use of paper statements and mandated the agents to use Phoenix Wealth management website for any kind of use.
Role
Duration
Budget

Artifacts delivered & Activities performed




Project Manager
13 Months
$ 850,000

• Project repository containing schedule , budget and resource plan
• Business requirement review
• IT Project strategy
• IT Project plan using MPP
• Issues and Risk Management
• Financial model with forecast and actual. Bill number assignment, time reporting and coordinate with PLIC Finance
• Preparing Budget reports and maintaining the monthly financial reports
• Resource Model & Team building
• Approval of solutions design approach prepared by Service Delivery manager
• Approval of conceptual solutions design prepared by platform manager and solution design lead and submit for DRB review
• Approval of Technical specifications prepared by platform manager
• Provisioning document, Operations readiness strategy
• Test strategy, Unit / System/ Performance/ Regression test plan
• Model office deployment plan
• Creating implementation plans and managing implementations - Release deployment plan with back out plan , Production checkout plan, release contingency plan, warranty period action plan, EDS production turnover checklist
• Milestone report -- weekly / biweekly and weekly IT project status report
• Post implementation review (PIR)
• Measure results -- Defect / Discrepancy reporting
• Project Sunset
• Handling issues and escalations

PROJECT # 3
CLIENT
System


EAPP Solution ( April 2006 -- Jan 2008)
Phoenix Life Insurance Hartford, CT, USA

The objective of EAPP project is to build an electronic web based application for all life products that asks reflexive questions, accepts e-signatures and can be electronically submitted to PLIC imaging system.
Role
Duration
Budget

Artifacts delivered & Activities performed




Project Manager
18 Months
$ 4,000,000

• Project repository containing schedule , budget and resource plan
• Business requirement review
• IT Project strategy
• IT Project plan using MPP
• Issues and Risk Management
• Preparing Budget reports and maintaining the monthly financial reports
• Resource Model & Team building
• Approval of solutions design approach prepared by Service Delivery manager
• Approval of conceptual solutions design prepared by platform manager and solution design lead and submit for DRB review
• Approval of Technical specifications prepared by platform manager
• Provisioning document, Operations readiness strategy
• Test strategy, Unit / System/ Performance/ Regression test plan
• Model office deployment plan
• Creating implementation plans and managing implementations - Release deployment plan with back out plan , Production checkout plan, release contingency plan, warranty period action plan, EDS production turnover checklist
• Milestone report -- weekly / biweekly and weekly IT project status report
• Financial model with forecast and actual. Bill number assignment, time reporting and coordinate with PLIC Finance
• Post implementation review
• Measure results -- Defect / Discrepancy reporting
• Project Sunset

PROJECT # 4
CLIENT
System




Testing Center of Excellence ( December 2006 -- Jan 2008)
Phoenix Life Insurance Hartford, CT, USA
Erstwhile PLIC Testing process and methodology was inconsistent across projects and testing effort was large and costly. There was uncertainty regarding the best testing tool solution to support end to end testing. It also had inconsistent maintenance of regression testing, test data and test environments.
The Objective of forming the TCOE is to standardize test process and methodology, resource optimization, scalability, improve effectiveness and efficiency of testing and thereby reduce cost as well as enhance quality and predictability.
Role
Duration
Budget

Artifacts delivered & Activities performed




Project Manager
13 Months
$ 3,000,000

• Project repository containing schedule , budget and resource plan
• IT Project plan using MPP
• Resource Model & Team building
• Automation Roadmap
• Test strategy, Test planning, test management
• Tool selection recommendation
• Induction manual. Operating process manual
• Unit / System/ Performance/ Regression test plan
• Test Coverage, Test effectiveness document
• Defect management
• Test data management
• Milestone report -- weekly / biweekly and weekly IT project status report
• Financial model with forecast and actual. Bill number assignment, time reporting and coordinate with PLIC Finance


PROJECT # 5
CLIENT
System




Club Management System (March 2004 -- March 2006)
GE Consumer Finance (GECF) Schaumburg, Illinois, USA

GE Consumer Finance Partnership Marketing Group, headquartered in Schaumburg, IL, is a $870 million direct marketing company with over 6,200 associates in 26 locations across the country.
Partnership Marketing Group markets and provides service for consumer clubs and insurance products to customers of the most recognized names in business. Their products include dining, auto clubs, legal, dental, accident, and life and health insurance plans; and customers include more than 130 client partners and over 14.5 million end users of their products
Role
Responsibilities




Project Manager, Programmer Analyst
As a project manager I was responsible for:
• Project planning and management
• Creating implementation plans and managing implementations
• Team Building
• Client liaison and Documentation
• Preparation of the monthly metrics to client CIO and also client relationship building
• Preparation of status reports and metrics
• Coordinate project activity with offshore on a regular basis

As a programmer analyst I am responsible for:
• Attending meeting with the different stake holders for Requirements collection
• System Analysis and design
• Preparation of the Business Requirements Document.
• Coordination of activity between business and operations
• Maintenance and enhancement of programs
• Unit, Integration and system testing

PROJECT # 6
CLIENT
System




New Card IVR Development (October 2004 -- Sep 2005)
GE Consumer Finance (GECF) Schaumburg, Illinois, USA

IVR Systems automates call processing by emulating the actions of a human telephone operator. GE would like to increase the efficiency of the IVR System and optimize the call center management process. Aim was to re-design the IVR application to increase call termination within the VR application. This would reduce the call terminating to the Customer Service Representative and save cost. We provided detailed information like Current Credit Balance, Credit Transfer, Recent Payment, Enrolled Bank account, Reporting Lost or Stolen cards etc within the VR application. The Representative option was also provided in different sub menus depending on the caller type and Card product.

Role
Duration

Responsibilities




Project Manager
11 Months

• Coordinate requirements collection with Business users
• Project planning and management
• Creating implementation plans and managing implementations
• Team Building
• Preparation of status reports and metrics
• Coordinate project activity with offshore on a regular basis
• Attending meeting with the different stake holders
H/ W

Language

MPS 1000 Systems with dedicated DTMF processing server capacity that supports TTS phrases
Periproducer 3.0


PROJECT # 7
CLIENT
System




AIG Personal Lines Claims System (October 2003 - Feb 2004)
American International Group, USA Offshore development center, Kolkata, India

The purpose of Personal Lines Claims System (PLCS) is to provide an online and efficient claim system for both AIGM and AIGAA Users. The main objective is to shorten claim adjudication process, render quality Customer Service and help in more accurate claim settlements. It will provide the adjuster the necessary tool to obtain consistent information and help in getting all relevant data pertaining to a claim quickly and efficiently.
The availability of a workflow process aids the user towards the relevant business process. It will ease the file documentation, review process and audit process. PLCS will also substantially improve upon the methods by which Users interface with the system to obtain reporting metrics. This interface will focus on ease-of-use while still providing support for all levels of User interest.
Role
Responsibilities




Quality Analyst
Responsible for:
• Preparation of system test plans as per standard STP Template
• Unit Testing
• System Testing
Operating Systems

S/W Environment Windows XP

Java, Java Script, PL/SQL, and XML.
Platinum Erwin Version 4.1, Assent , CAFÉ Server Side Version 2.2.1(AIG Proprietary), CAFÉ GUI SDK Version 2.0.2 (AIG Proprietary), XML Spy, Web Sphere Application Developer Studio 4.0.5, PL/SQL Developer, CAFÉ developer Tool Pack , Visual Source Safe.

PROJECT # 8
CLIENT
System




ING Life Group Appl Devl. & Maintenance Project (January 2002- September 2003)
ING AMERICAS Atlanta, USA

ING Group is based in Amsterdam. It is one of the largest integrated financial services organizations in the world with over $467 billion in assets under management and over 100,000 employees.
Production support team mainly deals with Production Support / Problem Resolution with nighttime support (Batch) and daytime support (Online) and Enhancements / Development Services including System Problem Request.

Role
Responsibilities




Project Leader, Programmer Analyst
Responsible for:
• Production support activity (24*7) like immediate resolution of any production problem, supporting the test systems, providing user supports etc.
• Coordinating project activity with offshore -- Collecting the business requirements from the users, preparing the project plan, communicate with offshore for daily activity, review of all the deliverables, unit and system testing and providing final delivery.
• Preparation of weekly status report and metrics
• System Analysis -- Problem research/resolution, performance improvement.
• Development, Maintenance and enhancement of programs based upon the user request or production problem.

H/ W Platform

Operating Systems

S/W Environment IBM 9672, S/390

MVS (OS/390)

VS COBOL-I, VS COBOL-II, CICS (5.3.0), DB2 (6.1), SQL, VSAM, JCL.
TAS (The Administrator system -- Vendor LIDP)
File Aid 8.5.0, DYL280, Xpediter 6.4 and Changeman 4.1.6.



PROJECT # 9
CLIENT
System



CLOAS BATCH TO DRIP CONVERSION (September 2001 - December 2001)
GE Financial Assurance Holdings, Inc.(GEFA) San Francisco, USA

This project has been based on the analysis of the policyholder Services processes.
Based on the analysis of the Process, the key area of improvement identified was reduction In cycle time which will lead to Cost Avoidance. The Solution Identified for the same is the Conversion of Some of the Transactions from Batch to Drip mode.
Role
Responsibilities


Module Leader
Responsible for:
• System Analysis
• Maintenance and enhancement of programs
• Unit, Integration and System Testing
H/ W Platform

Operating Systems

S/W Environment IBM 9672, S/390

MVS (OS/390)

VS COBOL-I, VS COBOL-II, CICS, SQL, VSAM, IMS, JCL.
CLOAS (COMPUTATIONS LIFE OFFICE ADMINISTRATION SYSTEM)
File Aid 8.6.0, PAN APPT, and TRIMS.


PROJECT # 10
CLIENT
System






Travelers conversion Project (November 2000 - August 2001)
GE Financial Assurance Holdings, Inc.(GEFA) San Francisco, USA

The objectives of the Integration team is to Convert 160,000 active Travelers policies, 30,000 agent records, and 2,000 claims to GE systems, and profitably administer that business on an ongoing basis at superior service levels.
This includes transitioning Travelers' policies, agent data and claims to GE systems, making systems modifications to support the conversion, Process and Organization design to support the integration and beyond, communicate the changes to policyholders, agents, channels, and claimants etc.

Role
Responsibilities



Module Leader
Responsible for:
• Project planning and management.
• Development and enhancement of programs
• Unit, Integration and System Testing
• Data analysis, Design.
H/ W Platform

Operating Systems

S/W Environment IBM 9672, S/390

MVS (OS/390)

VS COBOL-I, VS COBOL-II, CICS, SQL, VSAM, IMS, JCL.
CLOAS (COMPUTATIONS LIFE OFFICE ADMINISTRATION SYSTEM)
File Aid 8.6.0, PAN APPT, and TRIMS.


PROJECT # 11
CLIENT
System



Paper sweep Project (May 2000 - October 2000)
Shinsei Bank (Long term credit bank) Tokyo, Japan

Shinsei bank, one of the leading banks of Japan, has a committed customer base of about 600,000, mostly in the Corporate and High Net Worth segment.
As a part of restructuring exercise for its existing IT setup, it aims at reducing all paper usage by 90% as well as reduction of data storage by 90%.
Role
Responsibilities




Project Leader
Responsible for:
• Project planning and management.
• Study the existing system interface to identify the redundant reports and data usage.
• Interact with the person in charge and users of different business sections to enquire about exact user requirements.
• Interact with the different support groups to implement the change request.
• Feasibility study of introducing workflow system.

PROJECT # 12
CLIENT
System






Module
SOMERFIELD (March 1999 - April 2000)
SOMERFIELD STORES Bristol, UK
Somerfield Stores is one of the largest retailing stores in United Kingdom. Somerfield User Acceptance Testing Group (UAT) performs acceptance testing for ongoing maintenance and development projects in mainframe and client server platform. The main objective of User Acceptance Testing is to prove to the users that the system fully meets the requirements.
The objective of the Production Support Group (PSG) is mainly to support live problem management, provide user support, attending customer requests etc.

1. User Acceptance Testing.
2. Production Support Group.
Role
Responsibilities





TEAM MEMBER
Responsible for:
• Interacting with user for exact user requirement
• Set up environment for testing the jobs.
• Scheduling and executing the jobs, load databases etc.
• Monitor the jobs and in case of job failure do the preliminary investigation.
• Interact with the different Operations group concerning the job scheduling, setting the environments, database setup etc.
• Provide business users with support and assistance in the effective use of systems.
• Respond to user queries regarding the use of production systems.
• To investigate any difficulties experienced in the use of the systems.
H/ W Platform

S/W Environment IBM 9672 R65

MVS, DB2, CICS, VS COBOL-II, JCL, REXX, DB2I, QMF, SPUFI
UTILITIES OPC/ESA (Operations Planning and Control)
Champ (Change Control and Maintenance Product)
Platinum Data Navigator for DB2, HOURGLASS etc.


PROJECT # 13
CLIENT
System FLAT PRODUCT COMPLEX (FPC-IS) (January 1998 - February 1999)
TISCO
The existing information system was designed to support 1 vessel, 2 casters, and 1 furnace operation at a production level of 1 million tons. However the system needed enhancements and new developments to support the change in physical system, which would support an output of 2 million tons with more automation and flexible planning and scheduling.
Role Team Coordinator , Programmer/Analyst
Responsibilities As a team coordinator, involved in activities like
• Organizing and scheduling user meetings with the client.
• Making weekly plan for the team members (i.e. dividing the total job of developing new programs, maintenance of existing programs).
• Encountering Change Management Request (C.M.R), filling up of documents for C.M.R, taking necessary actions to provide the changed request as early as possible. In short, as a TEAM COORDINATOR the extra job was to schedule and plan the job of all the team members so that each man-days of each member was billable and effective.
Also involved in usual activities like
• Attending user meetings to clarify user requirements
• Analyzing and designing the system
• According to ISO requirements, preparing Quality Procedural Documents like
• User Requirement Specification and System Requirement Specification
•HLD Documents (DFDs, ERDs, Structure Charts)
•LLD Documents (Program Specs)
•System Test Specification and Unit Test Plans
•Debugging
•Coding of On-line and Batch Programs
•Unit, Integration and System Testing
H/W Platform: IBM-ES/9121
S/W Environment MVS, CICS, DB2, VSAM, CSP, VS COBOL-II, JCL, REXX, OS/2, QMF, DB2I, SPUFI, SDF, CODGEN, different IBM utilities.


EDUCATION Bachelor of Engineering.

Certifications
FLMI ? Fellow of Life Management Institute.
CSQA ? Certified Software Quality Analyst.



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