Resume of Project Manager

Title
Project Manager

Primary Skills
Manage and supervise teams in fast-paced and changing environments

Location
US-GA-Acworth

Posted
Aug-16-07


PROFESSIONAL PROFILE

I am a detail oriented, personable, and experienced IT professional with exceptional management skills. I have been working with computers in a windows environment as a hobby since I was a child. My strong technical background enables me to be versatile in any technical field. As for my managerial background, I have experience in managing teams in a fast-paced environment or any other environment whether it is IT, retail, or any other departments. I am able to learn and adapt quickly to changing environments. I am willing to learn anything in order to get the job done.


MANAGERIAL SKILLS

* Manage and supervise teams in fast-paced and changing environments
* Provide motivation and training to team members
* Provide guidance and support for team members
* Make sure everything is running smoothly and efficiently
* Resolve conflicts between team members
* Provide disciplinary action as needed in a professional manner


TECHNICAL SKILLS

* Fifteen years of computer experience
* Experienced with corporate-size infrastructures
* Knowledge and understanding of TCP/IP
Operating Systems
* UNIX - Experience with several flavors of UNIX including SUN Solaris, HP-UX, AIX, and LINUX in an enterprise wide environment with thousands of servers. Worked with several types of clustering which include HP-UX Service Guard Clustering, SUN cluster, and Veritas Clustering. Extensive experience with filesystem and user management. Troubleshoot issues with swap, memory, CPU, permissions, system configuration, networking, clustering, filesystems, filesystem mounting, SAN, NAS, weblogic, iplanet, vtiers, and more. Familiar with perl and shell scripting.
* MS DOS - Have worked with this operating system since the start of my computer hobby and still utilize it with Windows operating systems.
* Windows 95, 98, ME, XP, x64, Vista - Many years of experience with several generations of Windows operating systems. Troubleshoot numerous issues including hardware and software issues.
* Windows Server 2000, 2003 - Experience with active directory, global and local group policies, security policies, permissions, domains, troubleshooting CPU and memory issues, and other aspects of the OS.


Applications
* Netcool - Have been using it extensively to monitor filesystems, network, systems, applications, and Weblogic.
* BMC Patrol Central - Have been using it to further analyze and troubleshoot issues relating to systems and applications such as CPU utilization, filesystems, weblogic, swap, disks, and others. Familiar with how Patrol is setup and configured.
* BEA Weblogic - Analyze logs and using the Weblogic console to troubleshoot heap size, garbage collection, idle thread counts, start and stop servers, and other issues. Work with many managed and administration servers. Familiar with Weblogic clustering, thread dumps, JDBC Connection Pool, and more.
* Mercury Business Availability Center - Administer and utilize Mercury BAC that includes analysis, parsing of scripts, and monitoring. This is use to monitor internal and external production systems, applications, and websites.
* BMC Remedy - Use Remedy on a daily basis to create and track tickets for various purposes.
* Microsoft Applications - Office Applications including Word, Excel, Power Point, Outlook and others.
* Wily Introscope - Use it to analyze and troubleshoot weblogic issues in a more detailed fashion.
* Hardware and software diagnosis and troubleshooting
* Assembled, built out, analyzed, and setup personal and business systems
* Experience with networking including home, business, and corporate networks


PERSONAL SKILLS

* Self-motivated and adaptable to changes
* Able to work well with others or self-directed
* Very hard working and willing to learn to excel in anything
* Easily trainable
* Excellent verbal and written communication skills
* Able to learn quickly and apply new knowledge correctly and consistently
* Strong problem solver
* Strong customer services and phone skills
* Able to work under a fast-paced or stressful environments
* Strong organization and time management skills
* Languages: Fluent in English and Vietnamese, Familiar with Spanish and Mandarin


EMPLOYMENT HISTORY

System Administrator: IT Analyst - Cingular Wireless/AT&T, Alpharetta, GA 03/2006 - Present

* Work in a team to provide UNIX System Administration for thousands of systems including SUN, HPUX, IBM, and LINUX within multiple complex environments at four data centers in Bothell, Atlanta, Texas, and Nashville.
* Provide guidance and support for team members.
* Work closely with production, development, application, and architectural support teams to provide UNIX and application support in an enterprise command center 24/7 environment.
* Provide UNIX, application, and WinTel support and monitoring throughout the entire enterprise including over thousands of enterprise mid-range to large-frame UNIX and Windows servers.
* Provide support on conference bridges to facilitate troubleshooting during outages.

IT Specialist - Cherokee Auto Tech, Acworth, GA 10/2006 - Present

* Build out systems and networks for the business.
* Troubleshoot networking and system issues.
* Provide ongoing technical support and keep systems healthy.

Computer Specialist and Owner - DT Micronetics, San Diego, CA 04/2005 - 02/2006

* Provide a high level of computer services for customers.
* Hardware and Software Troubleshooting, installation of networks, assembled computers for customers, replacement of hardware, etc.
* 100% success rate.

Acting Security Supervisor - US Department of Homeland Security, TSA, San Diego, CA 03/2003 - 01/2004

* Manage teams to maximize efficiency and security.
* Motivate and train team members
* Responsible for security checkpoints throughout the airport.
* Make sure 100% of all passengers and items are screened and avoid a breach of security.
* Make sure all procedures and methods are compliant with SOP.
* Responsible for security sensitive decisions.
* Handle security-sensitive information regarding security procedures and counter-terrorism information.

Transportation Security Inspector - US Department of Homeland Security, TSA, San Diego, CA 08/2002 - 03/2003

* Responsible for the security of passengers aboard airliners.
* X-Ray, Metal Detection, Explosive Detection, Pat-down searches, etc.
* X-Ray certified.
* Provide the highest level of customer service.
* Work very well with a team to provide the highest level of security and efficiency.

EDUCATION

* Associate's Degree in Transfer Studies from San Diego Mesa College
* Currently pursuing a Bachelor's Degree in Management at Kennesaw State University

PROFESSIONAL TRAINING

* Managing a Microsoft Windows Server 2003 Environment with HP Training
* Planning, Implementing, and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure with HP Training
* HP-UX Fundamentals of UNIX systems with HP Training
* HP Service Guard Clustering with AT&T
* BEA Weblogic with AT&T

REFERENCES

Available upon request

Certifications
See above


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