Avaya & VOIP Engineer Resume

Title
Avaya & VOIP Engineer

Primary Skills
Avaya, VOIP,System Administration,Dialer, CMS, NICE Servers complete backend operation

Location
India-Delhi/NCR

Posted
Jun-04-09

Seeking a managerial assignment in System Administration/ Infrastructure Management/ Network Administration in a growth oriented organization


SYNOPSIS
1 Total 1.10 years of experience in IT Infrastructure Management, Voice & Data Network Management, System Administration and Technical Support.


TECHNICAL PURVIEW
VOICE:
• Avaya S8700 & S8730 Media Server and SCC1 Media Gateway/G650/X700 Media Gateway IP Connect
• Manage data backup and restore.
• Checking of daily alarms and notifications.
• Creating, managing and monitoring ISDN/CO trunks, Hunt groups, Extensions/Stations, VDN's, Vectors.
• Ensuring proper switch shutdown on demand or on emergency.
• Configuration and integration of music on hold, call billing software with the switch.

• CALL MANAGEMENT SYSTEM (CMS - SUN Blade 150 on Solaris 8 Platform)
• Manage and create Real-time, Historical and Integrated reports.
• Manage and create login ID's / Splits / Skills.
• Define Auxiliary reason codes.
• Scheduling of CMS maintenance Backup.
• Manage Agent Administration, Call Center Administration, Custom reports, User permissions and Maintenance.

• CALL BILLING SOFTWARE (CUBE TBS 7.8)
• Report generation and interpretation with various types of calls made.
• Assigning of Auth Codes and monitoring of calls made through them.
• Creating Supervisor user ID's for report generation.

• QMC WALL BOARD SERVER (Advatel Version 6.0.0 build 31)
• Administration and Management of Wall Board Server to ensure Real Time Display on Wall Board Display.
• Creating and Managing split skills.
• Checking thresholds

• AES (Application Enablement Services)

• Monitoring TSAPI and CVLAN Links.
• Monitoring switch connections.
• Adding devices in CTI for recording.
• Monitoring Alarms

• AVAYA INTEREATION CENTER SERVER (AIC SERVER)
• Creating CTI link capable of controlling the incoming calls from EPABX,
• Creating necessary login IDs and password in the server for accessing,
• Installing the client S/W in client Desktop to access the AIC Server,
• Assigning Login IDs and Password to the user for accessing the AIC Server,
• Managing SQL database server for AIC transaction.
• Managing VESP.IMP and DS.FDD files

• SAMSUNG Networks, Inc. Soft phone v1.0
• Creating necessary login IDs and password for Soft phone,
• Installing the client S/W in the Desktop for login into the Soft phone,
• Make necessary changes in the client PC for Soft phone login,
• Managing VTEL file..
• NICE VOICE LOGGER -Version 8.9
• Monitoring, Recording & Query generation of calls.
• Taking Backup of the calls from the nice logger.
• Creation of Agent ID's.
• Creating Supervisor user ID's and assigning privileges to them.

• ASPECT DIALER ( CONCERTO ENSEMBLEPRO 5.2 )

• Handling Aspect Concerto Dialer ( Ensemblepro 5.2)
• Creating Agent ID's .
• Manage Database archive dumps on regular basis.
• Monitor Ensemblepro Alerts through Director.
• Report generation through Dataviews.
• Using DCPSRV Monitoring tool for Troubleshooting.
• Data upload in case of automatic data upload failure

Data Network:
? Managing structured LAN infrastructure,
? Monitoring IPLC link and Leased line.

Voice Network: Complete AVAYA system; connect with du reliability with a high-end model.
? Administration & Maintenance of AVAYA S8730 Definity media server.
? Administration of CMS System.
? Monitoring E1/T1 Trunks.
? Monitoring Trunk Traffic

SERVER: Server (Windows 2000, win2003), DNS, DHCP, TCP/IP, SUBNETTING, IPSEC RRAS (ROUTING AND REMOTE ACCESS SERVER), RIS (REMOTE INSTALLATION SERVER) , Antivirus Server and WSUS Server

ACTIVE DIRECTORY: DC, ADC Management, Group Policy Implementation and Management, AD Backup and Restore.

MS EXCHANGE: VERSIONS 2003
Database: Good command on SQL Server 2000 and 2005 installation, creating database, replication, triggers, clustering etc.
Networking: Installation and configuration Cisco Routers of Series 2500, 2600 using RIP, IGRP, EIGRP, and OSPF
Telnet Services, Configuration of Switch 2950 with IPVer. 4

ORGANISATIONAL DETAILS

Company: STJ Electronics Pvt. Ltd. New Delhi
Client: Hero Honda, LG Electronics, Moserbaer, Honda Motors, DLF Groups
Designation: Customer Support Engineer.
Duration: July 2007 to February 2008.

JOB PROFILE

• Worked as a Customer Support Engineer. STJ Electronics Pvt. Ltd. New Delhi
• Provide the Technical Support for the Customers over LAN/WAN and Security System as Access control, smart card technology and Finger print verification machines. Handling client's problems.for solving the query relatated to software and hardware.
• Taking care Time-Office Software's.
• Manage SQL Server Database.
• Taking care of Biometrics and RF components.
• Designing Backup Strategy & ensuring scheduled / unscheduled backups of SQL Database as per the backup plan


ACADEMIC

• Completed 3yr. Diploma in Electronics Engg. in 2005 from B.T.E. Lucknow
• Completed 10th from U.P. Board in 2001.
STRENGTH

• Comfortable in learning new things.
• Habitual in Working with Team.
• A fast learner & a patient person and a capability to adapt myself as per the working atmosphere of the organization.

Certifications
See above


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