UNIX Software Support Engineer Resume

Title
UNIX Software Support Engineer

Primary Skills
UNIX - SOFTWARE SUPPORT -NETWORKING - US NAVY - SAN

Location
US-TX-Rowlett (will consider relocating)

Posted
May-02-09


UNIX SOFTWARE SUPPORT ENGINEER

Offering over 11 years of experience in technical support and maintenance of servers, systems, and networks. Excellent client relation skills. Strongly motivated to complete tasks efficiently where customer service and technical skills are demanded and the ability to communicate effectively with all levels of management and the client community is a dominant requirement.

> Highly skilled in replacement, repair, and upgrade of software, hardware, and firmware.
> Fast and adept at learning new systems, protocols, and applications.
> Expert ability to migrate AIX OS from 4.3. to 5.x6.1 on RS6000, p5, and p6 servers.
> Skilled in managing HMC 5.x, 6.x, 7.x.
> Experienced in Advanced POWER Virtualization on p5 570 and p6 595 servers.
> Capable of implementing Workload Management (WLM) using cloning and clustering, and implementing Partition Mobility on p6 595 server with AIX 6.1.


CORE TECHNICAL SKILLS:
======================
Operating Systems: UNIX, AIX, MAC OSX
Hardware: RS6000, POWER PC
Other: LVM, LPAR, DLPAR, HMC, SAN, HACMP


EXPERIENCE
==========

IBM, DALLAS, TX - 1997 -- 2009
UNIX SOFTWARE SUPPORT ENGINEER
Provided remote technical support for UNIX with three to ten reports. Installed, configured, and maintained:
* HACMP V4.5 on AIX V/5/5.1/5.3
* VIOS Version 1.3.0.1 -- 2.1 FP20.1
* Dynamic Logical Partitioning (DLPAR) on AIX 5.x and AIX 6.1.

Provided performance tuning by identifying and removing bottlenecks and avoiding memory leaks.
Provided 24/7 pager support and trouble ticket queue on shift rotation basis. Upgraded AIX servers, adding and removing hard drives to server using Logical Volume Manager (LVM) to create Volume Groups (VG) which were then partitioned into logical volumes.

PROVIDED EXPERTISE IN:
* IBM AIX -- LVM, LVM Mirroring, SMIT, Disaster Recovery using mksysb, backup, and MAC OSX.
* All aspects of AIX operating system including kernel internals, shells, file systems, and sockets.
* Error logging subsystem and performance monitoring tools including vmstat, iostat, netstat on AIX 5L Version 5.x and AIX 6.1.

Accountable for selecting hardware configuration for new projects.

KEY CONTRIBUTIONS:
* Created LPAR's; installed AIX operating systems for Oracle, EPIC (Cache), Cerner, and other applications.
* Installed, managed configuration, maintenance, and systems development for over fifty AIX 5.3, AIX 5.2, and AIX 6.1 systems. Performed application / backup volume groups, logical volumes, and file systems (JFS/JFS2) on RAID Level 5/1+0 with appropriate data stripping for projection, and for optimal performance of RS6000, p5 570, and p6 595 servers.
* Applied extensive use of Resolved Application Startup problems, PATH problems, name conflicts, TCP/IP, and networking problems in AIX.
* Authored, coordinated, directed, and executed various operating system and network performance benchmarks.


EDUCATION & TRAINING
====================
NETWORKING SERVICES, U.S. MERCHANT MARINE ACADEMY, GREAT NECK, NY

IBM TRAINING:

AIX System Administration, Austin, TX
AIX Problem Determination, Austin, TX
SAN Operation and Installation, Raleigh, NC
AIX VIOS, Dallas, TX
AIX/VIOS Certified Specialist Training in p5 and p6 environment.

NUMEROUS TECHNICAL TRAINING COURSES -- U.S. NAVY

Certifications
See above


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