IT Technician Resume


Title
IT Technician


Primary Skills
IT specialist with more than 3 years experience including help desk technical support, data mining/analysis


Location
US-AR-Centerton (will consider relocating)

Posted
Mar-30-12

RESUME DETAILS

Career Overview

IT specialist with more than 3 years experience including help desk technical support, data mining/analysis, and professional services.

Qualifications

Technical help desk experience
Knowledge of programming languages
Excellent communication skills
Strong Microsoft Office proficiency, particularly Excel 2003-2007

Experience in various operating systems
Strong problem solving/troubleshooting skills
Strong collaborative skills
Incident management
Content management
Technical documentation

Work Experience

November 2011 to Current
NCR Corporation Bentonville, AR
Business Support Systems Specialist

Provided reports and analysis for various executives and field management in the NCR Services organization.
Collaborated with customer care center management to ensure smooth work flow and efficient organization operations.
Created extensive documentation for daily and weekly report tasks.
Streamlined numerous reporting and analysis tasks via automation development in Excel.

March 2011 to November 2011
NCR Corporation Bentonville, AR
Professional Services Consultant

Reviewed and upgraded outdated help files for technology tools used by thousands of help desk and field users. Also created new help files when necessary to reflect new processes and tools.
Responsible for performing unit testing, integration testing, performance testing, functional testing, client acceptance testing, and user interface testing using the plans, tools, and scripts developed.
Facilitated the development team through diagnosis, problem recreation and prioritization.

May 2009 to March 2011
NCR Corporation Bentonville, AR
Advanced Help Desk Agent

Provided technical support over the phone to NCR Customer Engineers onsite at Walmart locations.
Diagnosed and helped to resolve issues with servers, PCs, thin clients, time clocks, and other back office equipment.
Awarded NCR "Key Performer" Award for the month of September 2010.
Recognized by Walmart as an "Above and Beyond" partner for outstanding customer service

September 2008 to May 2009
NCR Corporation Bentonville, AR
Point-of-Sale Help Desk Agent

Provided technical support to Walmart associates for point-of-sale equipment over the phone.
Diagnosed and remotely resolved 60 percent of issues reported, and intelligently dispatched an NCR Customer Engineer to the site when a remote resolution was not possible.
Recognized by Walmart associates multiple times for outstanding customer service due to exceptional attitude and aptitude.

Education and Training

2010 Franklin University Columbus, OH
Bachelor of Science Information Technology

Magna Cum Laude
President's List, Winter 2008 - Summer 2009
Dean's List, Fall 2009 - Winter 2010
Certifications:
CompTIA A , Network


Certifications
See above

CONTACT DETAILS

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