Client Service Manager Resume

Title
Client Service Manager

Primary Skills
BDM, Sales, ERP, RFP, RFI, Oracle, Consulting, Account Manager

Location
US-OH-Cleveland (will consider relocating)

Posted
May-15-09

Professional Summary

• With 8+ years experience in ERP Project / Consulting Sales and expertise in diversified fields of Oracle Project Sales, IT Consulting Services, Managed Service, Toolkit /Accelerator solution Sales.

• Generate new leads on QoQ / YoY basis to keep the pipeline healthy which helps generate business on consistent basis.

• Generated business on constant basis at Allied Solutions Group, Inc working with Tier 1 and End Clients.

• Generated business worth $3+ Million Dollars at Optima Technology Partner Inc.

• Generated business opportunity worth $10+ Million dollars at Solix Technologies Inc.

• Bagged Direct Client deals apart from working with Tier 1 organizations on IT consulting opportunities.

• Closed Oracle Applications Upgrade project (11.5.5 to 11.5.10) and migrating Operating system from Windows NT to Linux. Closed Oracle Database Upgrade project (9i to 10g) and provide Oracle Remote DBA service.

• Closed Offshore managed services deal to support the 11.5.9 to 11.5.10 upgrade project

• Worked with Oracle Sales representatives in helping a client get Oracle Licenses (Enterprise Edition) and Processors set-up.

• Attended OAUG, OAW conferences and created network of Oracle representatives and end users.

• Assisted Sales Team in completing the RFP's and RFI's on time with the help of Technical and Functional team members.

• References, awards and proof of wealth creation shall be provided upon request
_________________________________
Work Experience:

Allied Solutions Group, Inc.
Sep 2006 - Till Date
www.alliedgroups.com
Designation: Client Service Manager
Richfield, OH

Role: As a Client Service Manager I work with Tier 1 (Project Implementation Companies) by assisting them secure IT consulting opportunity. I also concentrate on Business Development role by tapping Direct Clients and create new business opportunities either by Cold Calling, securing RFI /RFP and turning out within the time lines and by Networking with Vendors / Clients during IT seminars / Conferences.

Area of Focus:

• Tap Direct Clients for Consulting and Project Opportunities.

• Participate in IT Conferences / seminars to network among the participating clients and generate leads.

• Acquire RFP/RFI and turn out complete proposals before the deal lines

• Target Clients for: Applications & Database Upgrade, Implementations, Remote DBA Service, Managed services etc

• Maintaining the current customers and Identifying emerging opportunities.

Responsibilities:

• Initiate contact and establish interest with key decision makers of organizations that fit our target profile to qualify sales opportunities.

• Work with Recruiting Managers of the Implementing companies (L&T, Patni Computers etc) on Day-To-Day basis in closing IT contracting opportunities and generating revenue on consistent basis.

• Recruit IT Consultants with the vendor network I am in touch and also go online using Job Boards to identify the qualified individuals for the opportunities.

• Co-ordinate with the Offshore Recruiting Team (based out in India) in identifying the qualified resource for the contracting and full time positions.

• Provide weekly report to Operation Head to project coverage of targeted accounts as well as individual sales Development activities.

• Worked on preparing Sales Presentations, Documentation based on the client needs.

• Work on securing RFI/RFP's for the IT Project / Consulting opportunities and form the core team based on the type of engagement to turn around the response to the client within the time frame.

Achievements:

? Closed Contracting positions with the Implementing companies. Generated revenue in excess of $1.5 Million Dollars.

Success Stories:

? Secured contract with Higher Educational Institution based out in New York, NY

-- Closed PeopleSoft DB2 DBA project which involved setting up and administration of a new version of PeopleTools within University. It was a mission critical 14 Months project assignment which went live successfully.

? Opened doors of new business with a Higher Educational Institution based out in San Diego, CA

- Closed Linux System support, maintenance assignment: Provided Linux/Unix systems administration and programming support. Administered software systems that provided automated deployment, monitoring, updates, and management of Linux clusters and UNIX servers. Installed configured and updated O/S, applications, associated support to faculty members and workstations and servers running UNIX O/S in support of academic departments.

-- Closed Oracle Portal / Sun Guard Administrator project: Project was all about assisting the client with the administration of the Portal, develop application integration, single sign-on to external applications, and provide routine application maintenance, upgrades, and coordinate support with other members at the client site.

? Secured contract with a local OH based College

? Bagged Offshore Development Task -- Local OH based Driving School

- Helped build the Online Time / Date Scheduler for the Driving School which helped the client manage and track the class room and on-road schedule. Client had multiple websites which had to be seemingly integrated. Also improvised there online registration and billing system. We assisted the client with hosting and managing the entire web portal to make sure there were no post production issues. This was Offshore /Onsite co-ordinate task well managed and completed on time within budget.

? Closed web based projects with Graduate School based out in San Francisco, CA

? Won the RFP bid and sign Contract with -- Higher Education Client based out in NJ

- Closed the Desktop Support Project. The overall objective of this desktop support project was to provide ongoing PC Desktop support for a development team comprised of both technical and non-technical staff that is being assembled to implement a vital ERP solution. The size of the development team requiring support will vary over the life of the project but will average approximately 50 desktops computers along with peripheral devices and some mobile devices. Additionally a training lab of 20 dual boot Macintosh computers needs to established.

? Assisted Regional Sales team completing the RFP on time.
_________________________________
Optima Technology Partners
October 2004 -- Sep 2006
www.optima-sys.com

Designation: Senior Business Development Manager

Role: As a Senior Business Development Manager. I fine-tuned overall process on an ongoing basis to ensure that sales targets are met. Handled the Business Transaction for Oracle -- Project and Targeted the accounts for all the region of US.

Area of Focus:

• Tap the Oracle Upgrade cases (from 10.7, 11.0, 11.03 to 11i)

• Oracle Data Base Upgrade

• Remote DBA Service

• Database Licensing (Standard & Enterprise)

• Managed services

• Maintaining the current customers and Identifying emerging opportunities.

Responsibilities:

• Organize and evolve adequate mechanism to capture all information /leads, their subsequent action plan etc.

• Initiate contact and establish interest with key decision makers of organizations that fit our target profile to qualify sales opportunities.

• Continually improve pipeline and forecast management tools/processes.

• Provide weekly /monthly report to CEO to show coverage of targeted accounts as well as individual sales Development Specialist performance.

• Evaluate the various possible alternatives by which we can fit into clients requirements / immediate needs.

• Act as an escalation point for various budget and Technical related issues to the Senior Managers and Technical Managers.

• Provide effective follow up, management and tracking of accounts in support of the outside sales force.

Achievement:

? Generate leads on monthly basis by cold calling and emailing the prospects to increase the business opportunity and maintain the healthy pipeline.

Success Stories:

? NJ based Manufacturing Company --

- Closed on Assessment study for Oracle Database maintenance and also helped trouble shoot the current pain areas.

-- Successfully helped complete the Oracle Forms / Repots project -- Helped in complete RICE components

-- Closed Oracle Database upgrade project from 9i to 10g and also migrates from Windows to Linux

? CT based Manufacturing Company --

- Bagged Oracle Application Upgrade (11.5.5 to 11.5.10) and Operating System migration from Windows NT to Linux.

- Closed the remote DBA project -- Multiyear contract

? OH based Manufacture of Pharmaceutical & Medical equipment

- Help complete Oracle Database upgrade

- Assisted in Database maintenance and Troubleshooting

? TX based Pharmaceutical company -

- Closed Oracle Apps DBA and Oracle DBA positions

- Successfully completed the Oracle Financial and HRMS upgrade from Oracle 11.5.5 to 11.5.10

? TX based Electric distribution cooperative

- Closed the deal of selling 3 processor for Oracle Database Enterprise Edition, 1 Internet Developer Suite (OWB) and 80 named users of Internet Application Server.

? PA based Pharmaceutical company

- Closed the Offshore manage services deal. Providing team of 4 Oracle developers (1 Tech Lead and 5 Oracle Developers) to support the on-going 11.5.8 to 11.5.10 Upgrade project.

? PA based State University

-- Generated the lead and managed to get the RFQ for the 11.03 to 11i upgrade and had worked on submitting the RFQ.

? TX based Manufacturing Company

- Generated the lead and submitted the quote for HRMS /Payroll module customization project.
_________________________________

Solix Technologies Inc. Feb 2001 -- October 2004
(www.solix.com)
Designation: Senior inside Sales Executive

Solix Technologies Inc. is a leading provider of Enterprise Applications Management solutions. Headquartered in Sunnyvale, California are Oracle - Certified Advantage partners and one of 2 companies worldwide (Apart from Oracle) to give CAI (Certified Application Integration) certifications on behalf of Oracle.

US Experience: -
Duration: - November 2003 -- April 2004

Been instrumental in establish good relationship with clients during the San Diego - Oracle Application User Group conference (OAUG) -- January 2004 which helped in getting new productive leads and eventually a very good business pipeline. Opened up dialogues with several fortune 500 clients for Oracle project engagements with respect to various product and service offerings.

Role: Handle the Business Transaction for Oracle -- Project and product sales. Target the accounts for US East cost. I met the desired expectation level set by the Business Development Managers and seniors.

Area of Focus:

• Project Sales for ERP Applications (Oracle)
• Managed services.
• Market the Toolkit - accelerators

Responsibilities:

• Plan the weekly / monthly target with the team in opening up of new accounts in line with the sales plan and work on with the existing accounts / pipeline.

• Coordinating and collaborating Brochures, Presentations and White Papers in conjunction with the Technical Team.

• Facilitate the client walk through the Value proposition Presentation.

• Conceptualizing the current IT Setup, Software platform usage, and requirements with comprehensive understanding.

• Capture the information on the web-based application (sales force / digiprise) to keep a track on next steps with specific accounts and take them to next levels.

• Evaluate the various possible alternatives by which we can fit into client's requirements / immediate needs.

• Ensure close contact with clients in order to develop effective relationship, to identify emerging opportunities and take advance action to meet the requirements.

Achievement:

? Opened up leads for the East and mid west region for the Business Managers and have there by increased the business opportunity pipeline.

Success Stories:

? Closed Direct Client deal -- provided Staffing engagement for OH based Pharmaceutical Organization in their internal Oracle 11i Implementation project.

? Secured sole-source contract that generated business opportunity worth $10+ Million (Approx).

? Had submitted RFI & RFP for Oracle Upgrade and Archiving Projects.

To name a Few:

? Submitted RFP for the Oracle 11i re-implementation project at El Paso Electric -Stanton El Paso, TX (Business Opportunity - $3.2 Million)

? Submitted RFP for the Migration of Oracle Enterprise Applications Release 10.7 Character to Release 11i at Teradyne Connections Systems - Nashua, NH (Business Opportunity - $2.4 Million)

? Submitted RFP for the Oracle Applications R11i (11.5.9) Upgrade Proposal to Ann Taylor -- New York, NY (Business Opportunity - $1.3 Million)

? Submitted Price Quote for Archiving and Purging the GL module to Credit Lyonnais America (Business Opportunity - $70K)

? Submitted the Price Quote for Archiving the INV, BOM, Costing & OM modules to Velcro USA - Manchester, NH (Business Opportunity - $85K)

? Successfully established relationship with new accounts in multi-region territories and in different industries (Manufacturing, Health Care, Educational etc.)

? Arranged productive Tele-Conference/ In-Person meetings / Web-Ex Demo's for Oracle upgrade projects.
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Learning Byte International (Acquired by Digital Think Inc)
Duration: August 2000 -- February 2001
Internship during MBA

Role: Front ended the entire competitor analysis sales cycle at Learning Byte International, and assist Senior Manager located at head quarters (USA) with their sales efforts.

Responsibilities:

• Generate qualified leads and support the front-end sales & marketing teams in initiating and closing the product sales.

• Map out the entire Strengths and weakness of competitors.

• Prepare the SWOT (Strength, Weakness, Opportunity and Threat) analyses by generating a report.

• Reviewing competitor Technology to ensure better placement to meet competition.

• Generate a comparative study report vis-à-vis with our own capabilities.

• Make an action plan for merger, partnership etc with competitors to strengthen our own expertise.

• Develop and maintain internal processes for integrating information flows, experience sharing, and communication between all members of the team to synergies the working of the sales team.
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Educational Qualification:

Bachelor of Science - (Computers) - Osmania University

Post Graduate Diploma in Business Management (PGDBM) - Marketing & Systems Sister Nivedita College of Professional Studies -- AICTE New Delhi

Achievements:

? Awarded Gold Medal for toping PGDBM
? Awarded Gold Medal for toping Marketing specialization.

# References: will be provided upon request.

Certifications
See above


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