Desktop Support Analyst II Resume

Title
Desktop Support Analyst II

Primary Skills
OS: XP/XP Pro/Vista/Server 2000/03, Office 2003/07, UNIX/Linux, Desktop Support, hardware installation, TCP/IP

Location
US-CA-Lancaster (will consider relocating)

Posted
Mar-13-09

Objective:

I am searching for a challenging position in systems administration or network support where I can utilize my problem solving, troubleshooting, and customer service skills in an environment that encourages continued professional growth and support.


Employment History:

Home Theater Installer/Sales
August 2006 -- Present Zebra Cables Audio & Video

* Built, maintain and update zebracables.com and hometheaterlogic.com website.
* Order supplies for building home audio and video cables.
* Assemble audio and video cables.
* Install and set-up home theater equipment for customers.
* Calibrate audio and video settings using computer software and special service menus.

Desktop Support Analyst II
August 2003 - 2006 Countrywide, Lancaster, CA

* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
* Complete, create, close help desk tickets in REMEDY
* Install, configure and troubleshoot the following operating systems: Windows 2000, Windows XP, and Windows 2000/2003 Server
* Working knowledge of PC hardware and Microsoft software applications
* LAN/WAN support, computer configuration, hardware and software troubleshooting
* Asset track all computers, monitors and printers.

I.T. Operations Analyst II
April 2000 - August 2003 Specialty Merchandise Corp., Simi Valley, CA

* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
* Observe peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.
* Load peripheral equipment such as tapes for backing up files and printer paper for operating runs.
* Document, maintain, upgrade or replace hardware and software systems
* Support and maintain user account information including rights, security and system groups for Windows NT/2000, E-mail accounts using Microsoft Exchange Server 5.5, and Open VMS accounts
* Provide PC Technician and network support for E-Merchantclub.com
* Built and maintained the company intranet for the I. T. Department


Education:

1988 - 2000 Computer Learning Centers, Inc., Los Angeles, CA

* Associates Degree - AA, Computer Systems and Network Technology
* Graduated Magna Cum Laud
* Hands on experience with various hardware, software programs, and operating systems
* Hands on experience troubleshooting network issues
* Assembled PC's in hardware class


Skills:

* Windows Operating Systems XP/XP Pro/Vista
* Windows Server 2000/2003
* MS Office Apps 2003/2007
* Knowledge of UNIX / Linux
* Excellent customer service, interaction skills, verbal and written communication skills
* Knowledge and experience in Desktop Support, PC hardware and software installation and configuration
* Ethernet and TCP/IP Knowledge


Certifications:

* A+ Certified
* MCP - Microsoft Certified Professional
* 070-270, Installing, Configuring, and Administering Microsoft Windows XP Professional
* 070-290, Managing & Maintaining a MS Windows Server 2003 Environment
* APS HP0-525 Servicing HP Mobile Computing Products
* APS HP0-526 Servicing HP Desktops, Workstation, and Thin Client Products


References

* Upon Request

Certifications
A+ Certified
* MCP - Microsoft Certified Professional
* 070-270, Installing, Configuring, and Administering Microsoft Windows XP Professional
* 070-290, Managing & Maintaining a MS Windows Server 2003 Environment
* APS HP0-525 Servicing HP Mobile Computing Products
* APS HP0-526 Servicing HP Desktops, Workstation, and Thin Client Products


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