Software Tester Resume

Title
Software Tester

Primary Skills
Testing Production and Beta software, write Test Plans

Location
US-TX-Dallas

Posted
Mar-31-09

OBJECTIVE

I am seeking a position where I can have the opportunity to test proprietary software. I am a detail-oriented hard worker with integrity. I work closely with my teammates to ensure software fixes are thoroughly tested. However, I am also open to other opportunities.


SKILLS

Client Support
Crystal Reports
EasyCHM
Excel
Norton Ghost
Replicating Software Issues
Software Testing (Production and Beta)
SQL Server Enterprise Manager
SQL Server Management Studio 2005
Training
Visual SourceSafe
Windows Vista
Windows XP
Word


WORK EXPERIENCE

Support Analyst
Allegro Development (September 2008 to March 2009)
Dallas, TX

*Recreated software issues reported by clients.

*Created step-by-step instructions so that programmers can easily find where the issues are located at.

*Performed initial test once an issue has been fixed by a programmer.

*Tested multiple issues fixed by programmers before a new version of the software is released to clients on a quarterly basis.

*Received praises from multiple clients of my responsiveness to their issues and the quality of care I provided to them.


Customer Support Advocate/Software Tester
Windent (April 2005 to August 2008)
Richardson, TX

Testing Production Version of Our Practice Management Software:

*Lead tester for the version of software for dental universities.

*Restored a universities' latest production database to test against new version of our production software.

*Tested new features of our production software (before releasing to customers on a quarterly basis) and also to ensure existing features are not broken.

*Tested errors reported by universities to ensure the fixes fully address the universities' needs.

Testing Beta Version of Our Practice Management Software:

*Created test plans to thoroughly test our beta software systematically throughout the life of the software development stages.

*Tested beta software's logic and error handling capabilities when users entered unexpected numbers/letters.

*Documented errors found in beta software onto a spreadsheet (errors organize by category and with steps to replicate them) for project manager to assign to programmers.

Supporting University Class Practice Management Software:

*PCAnywhere or remote desktop to universities' computers to investigate reported problems with our software, where I examined their databases with the aide of SQL Server Management Studio 2005 and simple SQL commands, and replicated their issues (to determine if it is a user error or a programming error).

*Took ownership of all universities' issues which included solving a problem that our programmers could not replicate. I suggested to the university that I use SnagIt to record video of the user replicating the issue on her computer (video did uncover the cause of the problem).

*Resolved customer's electronic claim issues, including calling Emdeon (dental and medical clearinghouse) and insurance companies.

*Provided solutions to customer's accounting issues by researching their reports and database.

*Praised by an IT Director of a university whom I work with that the entire university staff appreciate my level of response to their issues.

Other Responsibilities:

*Created an installation manual for our beta software ensuring our customers will be able to install our software with ease.

*Cloned programmers' computers with Norton Ghost & Boot IT periodically in case their computers crash.

*Created new SourceSafe project for newer versions of our software so that work done by programmers are backed up in SourceSafe to ensure minimal lost, in case of file corruption.

*Backed up database used by programmers with SQL Server Management Studio 2005 in case the database become corrupted.

*Created simple Crystal Reports which gathered information from our customers' databases and presented them in summarized and easy to read format.

*Created a help file with EasyChm as a guide for our customers and to show them new features in our newly updated software.


Technical Staff
Texas Instruments (October 1996 to September 2000)
Dallas, TX

*Provided new quotes to win potential clients.

*Provided technical sales presentation to potential clients.

*Provided technical support to existing clients.

*Solved a client-related problem by staying composed under pressure and created 24/7 availability, where I received a face-to-face praise by the client's supervisor and director.

*Pursued a test problem from every angle where my persistence helped the designer realize his design flaw, which benefited other engineers who used the same test.

*Educated a challenged colleague successfully in the concepts of programming where no instructor had been able to help him.

*Researched, developed, and conducted presentations where managers and senior members complimented my level of effort and preparation.

*Influenced senior members to get started on a project, to which I was commended for my diplomatic, yet persuasive, method of motivation.

*Directed a sensitive new hire to team members that better fit her communication style, which created a healthier learning environment for her.

*Carried out all responsibilities with a positive attitude where I was praised by managers for my enthusiasm during year-end reviews.

*Coordinated a team of senior engineers in overseeing oversea design problems that contributed to my netting a 15% raise.

*Created an easy-to-use and well-liked website using Perl and HTML for my team of engineers to share their lessons-learned documents.


EDUCATION

8/1996 University of Texas, Austin, TX
Bachelor's Degree
Major in Electrical Engineering
Overall GPA of 3.25

Certifications
See above


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