Resume of Systems Administrator

Title
Systems Administrator

Primary Skills
Systems Administrator / Help Desk / Field Service Technician

Location
US-CA-Santee

Posted
Nov-19-07

Summary
Over twenty years experience as Systems Administrator installing and configuring Novell and Microsoft Windows networks. Ability to solve complex problems with relative ease. Highly skilled with all versions of Microsoft Windows, DOS and software support. Experienced hands on workstation and Help Desk user support. Linux system setup and configuration. Utilize python and dos batch files to automate redundent task.

Experience
Information Systems Laboratories
(Contract Work via Korone Staffing)., San Diego, CA July 2006 to March 2007
IT Support
•Provided technical assistance to all staff, assisting with network access, printing, and application software operation.
•Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
•Supported users with word processing, spreadsheet, database and presentation software.
•Assisted IT Coordinator with administration of a network of more than 70 workstations, spanning 2 locations.
•Installed hardware, operating system software, and application software on workstations. Installed and set up new computers and hardware.
•Created many SOP in accrobat for all IT Support duties.
•Installed, configured, and supported over 70 IP Phones and IP Phone server.
•Installed Cat5 cable in server room. Crimpted several hundred cat5 patch cables for use with the network and IP phone system.
•Moved and setup all finacial staff computers to new building.
•Audited all computers for installed software, software licenses and installed hardware.

Timewarner Cable
(Contract Work via APEX SYSTEMS INC.), San Diego, CA March 2006 to July 2006
Technical Support Specialist
•Support high call volume technical support for digital phone, cable, billing, and high speed data issues.
•Proven ability to handle large volume calls in a professional and courteous manner.
•Provided customers with payment information, cycle dates, and resolved billing issues including processing payments via phone.
•Maintained positive company image during difficult situations.
•Solved customer problems and assured satisfaction.
•Operated help desk assisting users with problems and solutions.
•Instructed users on the use of equipment, software, and manuals.
•Diagnosed hardware problems with modems, cables, converters, and telephones.

CASINO MAGIC, San Diego, Ca December 2005 to Present
Casino Dealer / Setup Person
•Part time Black Jack Dealer, Let-It-Ride Dealer, Craps Stick/Box man
•Load and unload trucks, setup and break down casino parties from 1 to 150 tables.

FISCHERCOMPUTER SERVICES, San Diego, CA February 2004 to Present
Computer Technician / Handyman
•Part time
Responsible for troubleshooting, repair, various operating system installs, and parting out many used computers acquired weekly through many venues in order to prepare for on-line auction.
Organize warehouse inventory
Landscaping, home demolition, cement removal, construct sun deck, motor home weatherproofing replacement.

Verari
(Contract work via AEROTEK), San Diego, CA April 2004 to August 2004
Level II Technician
•Performed high volume assembly line blade server administration from OS installs to troubleshooting.


SAIC, San Diego, CA January 2003 to February 2004
Systems Analyst - DMS Transition Assistance Team
•I was a Member of the Defense Message System Transition Assistance Team (DTAT).
Provided direct phone and on-site support to transition users workstation from DMS v2.2 to DMS v3.0 including transitioning of the STU_III/SDD secure wireline equipment to Sectéra Wireline Terminals.
Performed installation, setup, testing, and firmware upgrades of all required software and Field Engineering Notices including the Sectéra Wireline Terminals and the fortezza card configuration.
•Also created CD images using Norton Ghost and Power Quest Drive Image.
Briefed customer on usage of custom system.
VPN software installation and configuration.

SAIC, San Diego, CA April 2001 to January 2003
Systems Analyst - Help Desk
•Assigned to the SPAWAR Desktop Computer Network Administration (DCNA) Group supporting SPAWAR Headquarters and SSC San Diego.
Provided second level of support with centralized administration for full coverage.
Duties included systems administration and support for NT, Outlook mail, Novell, Microsoft Exchange and network issues.
Troubleshooting of any user/client issues.
Supported a very high volume of user, help desk, and field technician issues via phone and though Support Magic software.
•Created and maintained multiple accounts authorized on SIPRNET.
Restored multiple user profiles, and a high volume of data via backup tapes, using ARCserveIT.

SAIC, San Diego, CA November 1999 to April 2001
Systems Administrator - MIS Technical Support
•Support for ACMS project:
Microsoft NT 4.0 System Administration.
Cisco Network Switch Administration.
Lotus Domino System Administration.
Arcserve Administration, Backup/restore multiple systems data utilizing tape rotation.
Setup and maintained 200+ node network, 9 Windows NT servers, and over 25-networked printers connected via HP Jet Direct.
Setup and maintained Windows NT print queues.
•Setup, configured and maintained NT 4.0 server with all hot fixes, SR 6a, NT Option Pack with IIS 4.0 and FrontPage 2000 server extensions for web server.
Updated web page via FrontPage 2000.
Software installation, setup, systems analysis, support and troubleshooting including Lotus Domino/Notes 4.6.2a with all updates to software.
Norton and McAfee Anti-Virus administration and updates.
•Troubleshoot Cat 5 network.
Setup and configure workstations to function utilizing Microsoft TCP/IP protocol, Novell NW/IP protocol, and Microsoft IPX for NetWare protocol.
Upgraded, assembled, troubleshot and repaired hundreds of PCs.

HOMEBASE , San Diego CA November 1998 to November 1999
Night Crew Forklift Operator
•Graveyard shift.
Use forklift to load & unload delivery truck.
Place pallets of overstock in top shelf.
Hand stock shelf's in all departments.
Setup & breakdown displays on end of isle's (End caps).
Use Telxon (Symbol PTC 960SL) multi-purpose, data management terminal to verify prices and send label request to computer.
Use computer to select quantity and size of labels to print.
Update all shelf prices.
Create hand drawn End cap display signs

Computer Services On-Site, San Diego, CA September 1991 to November 1999
Self-Employed Computer Specialist
•Microsoft NT 4.0 System Administration.
Designed and maintain HotelDocs, Inc. Lotus Domino Web Server, Email Server, Remote Access Server, and DNS Server.
Windows NT/Novell System Administrator of 150+ node network for Price Waterhouse full time as contractor.
Designed, setup and supported numerous Novell networks consisting of 3 to 40 nodes for Edelsa Inc, Coldwell Banker, Sanders Company, Price Waterhouse "RTC", CB Properties, and many small doctors offices.

Compu-Cash Corporation, San Diego, CA February 1989 to September 1991
Field Service Technician
•Install, repair adn update computer based Time Accounting Networks utilizing bar code and magnetic swipe readers.
Troubleshoot, repair, and connect RS232 / RJ45 twisted pair network consisting of 1 to 32 bar code/magnetic swipe nodes.
Modem configuration.
Installation of twisted pair cable.
Setup and troubleshoot Novell networks consisting of 2 to 10 nodes.
Repair, update and preventive maintaince of stand alown Kronos time accounting systems.

Other Employment, San Diego, Ca July 1986 to February 1989
Field Service Technician to Service Manager positions
•PD Systems Services, Zybex, CCC Computer Center, and ComputerLand.
•Performing system administrator tasks, PC installations, upgrades and network support.

Skills
• Client Technical Support and Training • Systems Administration
• Installing and Upgrading Servers • Network Administration
• Diagnosis and Troubleshooting • Novell Networks
• Maintenance and Repair • Peer to Peer Networks
• Hardware Installation • Cisco Router, Switches, and Hubs
• Hardware Configuration • Setting Up Hubs and Workstations
• Performing Daily Backups and Restoring Data • Wireless Networking for Windows 95/98/2000
• Computer Assembly • IBM PC Compatible 8086 - Pentium IV
• MS Office Professional
Python scripting
Advanced dos batch file creation • Windows 3.1 - XP
Html, vbscript, javascript
Multi-media converting.


Training
MCSE Certification Program, SAIC, MAR. 2004. Completed 13 month program
Microsoft Windows 2000 - Update: New Features and Architecture., Smart Force e Learning, December 2003
LINUX: Using the Shell., Smart Force e Learning, DEC. 2003
Microsoft Exchange Server 5.5: Configuring Exchange Components I., Smart Force e Learning, JUN. 2001
Microsoft Exchange Server 5.5: Advanced Security and Monitoring. , Smart Force e Learning, May 2001
Microsoft Outlook 98 for Exchange 5.x: Outlook for Power Users., Smart Force e Learning, May 2001
Microsoft Exchange Server 5.5: New and Advanced Features., Smart Force e Learning, MAY 2001
Microsoft Exchange Server 5.5: Advanced Internet Features., Smart Force e Learning, MAY 2001
Microsoft Exchange Server 5.5: Public Folders and Forms., Smart Force e Learning, MAY 2001
Microsoft Exchange Server 5.5: Troubleshooting., Smart Force e Learning, MAY 2001
Microsoft Exchange Server 5.5: Connectors., Smart Force e Learning, MAY 2001
Microsoft Office 2000: Advanced Outlook., Smart Force e Learning, MAY 2001
Microsoft Office 2000: Beginning Outlook, Smart Force e Learning, MAY 2001
Novell NetWare 5 Administration: Setting Up and Managing User Accounts., Smart Force e Learning, April 2001
Microsoft Outlook 98 for Exchange 5.x: Up and Running., Smart Force e Learning, APR. 2001
Microsoft Outlook 98 for Exchange 5.x: Getting started., Smart Force e Learning, APR. 2001
UNIX: Exploring the File system., Smart Force e Learning, April 2001
Microsoft Office 97: Outlook 97., Smart Force e Learning, APR. 2001
UNIX: Working With Files., Smart Force e Learning, April 2001
LINUX: Getting Started., Smart Force e Learning, APR. 2001
TCP/IP for Unix Users., Smart Force e Learning, APR. 2001
UNIX: Using Editors., Smart Force e Learning, APR. 2001
UNIX: Overview., Smart Force e Learning, APR. 2001
Service Support Certificate, Compaq Service Training Program, San Diego, September 1986
IBM Dealer Training Program, ComputerLand, San Diego, September 1986
Electronic Technician Diploma, Southwest College, San Diego, June 1986.

Certifications
See above


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