Resume of QA Project Manager

Title
QA Project Manager

Primary Skills
Project Management, Quality Assurance, Quality control, Testing, Automation, Test Management

Location
US-IL-Palatine

Posted
Jan-12-07

Summary

* Over 7 years of experience in Software Quality Management, Project Management, Quality Assurance, Quality control / Testing.
* Experienced in implementing QA Processes, implementing new tools, leading multiple Projects with Multi-Site & Multi-Cultural teams, developing Test strategies, Metrics and Measurements.
* Technical expertise in Automation / Test Management tools like Rational Robot, Rational Test Manager, Rational Clear Quest, Quick Test Pro, WinRunner, LoadRunner, Test Director /Quality Center, PVCS Tracker Etc.,
* Experienced working with Customers, users, Project teams, Senior Management and Managing Onsite-Offshore model.
* Expert Knowledge in different types of testing - Integration, Functional, system/end-to-end, sanity, regression testing, performance/volume testing and fault tolerance testing.
* A self-starter with clear understanding, goal oriented approach to problem solving, well-organized and excellent communication skills.


Certified Project Management Professional thru PMI

Certified Software Quality Analyst (Cert #19638) thru Quality Assurance Institute.


Technical Skills
Operating systems
WINDOWS 95/98/NT/2000/XP, Linux, Unix(HP, Sun), MS-DOS

Languages
VB.Net, Java, TSL, SQL, PL/SQL, C, C++, VB6.0

Internet Technologies
ASP, VB Script, JavaScript, JAVA, JSP, HTML, DHTML, XML

Databases
ORACLE 9i/8i, MS-SQL Server 2005/2000, DB2 and MS ACCESS

Other
Rational Robot, Quick Test Pro, Quality Center / Test Director, Winrunner, Load Runner, Rational Clear Quest, Rational Test Manager, Bugzilla, PVCS Tracker, Silk Test, MS Project, MS Visio, MS Source Safe, MS Office suite.



Professional Experience:

Project # 1

March'06 - Present Allscripts, IL
QA Manager
Allscripts is the leading provider of clinical software, connectivity and information solutions that physicians and other healthcare professionals use to improve patient care. Worked as QA Manager for different projects and releases of Touchworks.

Managed 2 major projects and several minor releases with 14 member team of QA Analysts, Automation and Manual testers
Managed day-to-day operational functions associated with Quality assurance / Quality Control.
Implemented process improvements such as Requirements sign off by QA, Mandatory documentation by Development, Process around Bug tracking tool etc.,
Developed Test strategy / Test Plan for every project and release.
Facilitate Requirements entry, test case creation and Defect tracking in Quality Center, which improved efficiency and traceability.
Estimation of work, Prioritization of work, Work assignments, Resource Planning.
Develop Schedule, Identify Risks and mitigation plan.
Provided Status reports to upper Management on a regular basis.
Worked with customers to understand and resolve issues and maintain high level of customer satisfaction.
Coordinated a partnership program with clients that helped perform testing by real users.


Project # 2

June'04 - March'06 Zurich North America, IL
QA Manager
Zurich North America is a leading commercial property-casualty insurance provider serving the multinational, middle market and small business sectors in the United States and Canada.
Worked as QA Manager for different projects related to Claims Processing - eZAccess, CWS. Zurich North America was developing these applications in several releases integrating various systems within claims and also from other areas.
Role:
Planning, implementing and monitoring QA process.
Implemented Process Improvements, Conducted training, facilitated peer reviews.
Performed Root cause analysis for major problems and implemented process changes so that they don't occur again.
Managed onsite-offshore team complying with work migration policy.
Work assessments, manage work assignments, Status reviews and generation of reports.
Developed Performance test plan.
Built Performance scripts using Rational suite:
o Recorded VU scripts in Rational Robot
o Enhanced the scripts with HTTP Emulation commands and SQA basic language.
o Created test data and populated data pools for script usage.
o Built suites in Rational test manager with sync points, think times and multiple user groups to simulate real users.
o Setup test agents, added to the suites and created data stores for rational test manager to store logs.
o Led the performance testing efforts by coordinating activities and people from different groups.
o Analyzed the performance results and generated reports.
Written functional test plans from Business requirements, use cases and Design Documents.
Prepared Traceability matrices to make sure all the requirements are covered in testing.
Managed different types of testing - Sanity, Integration, functional, Performance Testing
Implemented Process for defect tracking using clear quest.


Project # 3

Nov'03 - June'04 America On Line, VA
QA Lead
AOL is a leading Internet service provider (ISP) in the U.S. with dozens of innovative Products. Worked on a product - PC Backup. PC Back up is a premium service that will allow subscribers to backup any eligible file, of any type or size, to a secure remote location. This service comes with several features like Restoration of files, anywhere access, automated, unattended backup and different storage levels available at different pricing. Worked in registration group, which handles central registration system. This is a major system, which communicates with all other systems.
Role:
* Responsible for setting up test environment and installing new builds.
* Created Test strategy documents.
* Lead the whole testing effort with the help of 4 testers.
* Reported Testing progress and actively participated in leadership meetings.
* Provided guidance in writing test cases based on product requirement, system design and technical requirement documents
* Responsible for creating test data.
* Provided estimates for each module.
* Lead and performed backend, functional and integration testing
* Wrote UNIX shell scripts to help test and debug.
* Verification of logs for errors. Verification of all the transactions that hit central registration system using XML/Soap tool.
* Escalation of Problems that are hindering testing progress.
* Defect tracking using AOL's proprietary bug reporting tool.


Project # 4

Oct'02 - Oct'03 Washington Mutual, IL
QA Analyst
Project: Imaging and Workflow
Washington Mutual, Inc., is a diversified financial services company. Its consumer banking and mortgage banking affiliates offer a comprehensive line of deposit and loan products. To increase the productivity of home loan servicing group, the project Z-State has been initiated. Worked on Imaging and workflow application. The Imaging & workflow application is a web-based FileNET application being developed for Home loan & Insurance service department users and Default customer service users. The application focuses on enhancing current in-house imaging capabilities and implementing an enterprise-wide workflow solution over a number of releases in order to drive down the cost of servicing loans with the bank's LS&CD department.
Role:
* Automated regression scripts using Winrunner.
* Recorded and enhanced the scripts by adding synchronizations points, GUI check points, parameterization and exception handling.
* Created step tables and added steps for test cases/scenarios.
* Run the scripts from test director. Reported results and metrics.
Created and customized the test reports in Test director.
* Executed test cases manually.
* Performed System integration tests and smoke (sanity) tests
* Worked on Filenet's Panagon eProcess to see whether items are moving to right queues.
* Conducted testing on scanning application, which is based on Filenet imaging software.
* Verified application database using Toad, SQL, PL/SQL functions and interacted with DBAs to resolve any database issues.
* Interacted with Developers, Users and Business Managers to resolve issues related to testing.
* Used PVCS Tracker and Test director to report bugs.

Environment: Test Director 7.6, Winrunner 7.6, TSL, SQL, PL/SQL, TOAD, Oracle 9i, Windows NT/XP, PVCS Tracker, FILENET eProcess, IDM Viewer, XML.


Project # 5

Jan'02 - Sept'02 Ford Motor Company, MI
QA Tester
Worked on Web applications developed and maintained for Fleet of USA, Fleet of Canada, and Ford Rent-A-Car System/Lincoln Mercury Rental System Global Fleet.
Role:
* Tested and reported bugs on FRCS/LMRCS (Ford Rental Car Site and Lincoln/Mercury Rental Car Site) and other Fleet sites, using TestDirector 7.0.
* Performed Functional, GUI, Security testing of the Web based application
* Performed System testing of the application
* Performed Regression testing
* Interacted with developers and business analysts to resolve all testing related issues.
* Performed Security testing for all Ford Business Partners and for unauthorized access of the web application with valid and invalid data.
* Verified fixed bugs and performed regression tests.
* Wrote Test strategy, Test cases and Test Scripts.

Environment: Test Director 7.0, windows 2000/98, ASP, IIS.


Project # 6

Aug'00 - Nov'01 PacifiCare Health Systems, CA
Performance Tester
Worked on CRM System for PacifiCare Health System. The application manages Customer Service group using Computer Telephony Integration (CTI), IVR and Web. The transactions were managed using BEA Tuxedo as middleware. This project also provided self-service functionality using Internet.

Role:
* Analyzed Business and System Requirement documents to help write the test plan.
* Performed analysis to develop testing execution models using peak volumes.
Enhanced the Vuser scripts with parameterization and correlation and incorporated to the Load runner Scenarios by using the Load Runner Controller
Inserted the correlating statements to link the statements by using the results of one statement as input to another
Replaced the recorded values with parameters to perform the script's actions with deferent values.
Creating the Vuser Groups
Configuring the Host, Selecting the hosts for scenarios
Using the Rendezvous points, Configuring the scenarios, configuring the scenario runtime settings
* Created Tables, Views, Index for testing Database. Created and Modified Forms for use with Oracle.
* Executed PL/SQL Procedures and Triggers to test the Data Validations.
* Scaled a Clarify Customer Relationship Management System with 2000 virtual users
* Executed WinRunner scripts to regression test code revisions.
* Created Scripts Using TSL Programming and Libraries for functionality and GUI testing
* Defined and provided key metrics to management from the LoadRunner Analysis tool.

Environment: Win Runner 6.0, LoadRunner 6.5, LoadRunner Analysis 6.52 and MS Office 2000, Window NT and UNIX, Tuxedo 6.4 (Sun Solaris), Oracle8.0.6 (Sun Solaris/ MVS), SQL, C for LoadRunner



Education
M.S in Computer Engineering Technology
University of Memphis, Memphis TN, USA

B.E (Bachelor of engineering) in Electronics and Communication Engineering
Karnatak university, Dharwad, India.

References: Available upon request

Certifications
See above


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