Telecom Manager Resume

Title
Telecom Manager

Primary Skills
Voicemail, IVR, CTI, VAS Application deployment on IVR Platforms

Location
India-Delhi (will consider relocating)

Posted
Sep-15-09

Telecom-Manager (IVR/Voice) with experience in IVR, Contarra, Nortel-Peri-Pro, Voicemail, Voice boards (Dialogic,NMS), CTI, Value Added Services.

Experience: 10+ Years (1995 onwards) include Telecom (Voice): 4+ Years, Telecom (IVR): 6+ Years.

Skills Summary
I have broad skills of technology and software deployment in Telecom/ CTI infrastructure industry at professional level. I have worked closely with Development/ Sales team to provide them technical inputs in installation, implementation the various projects and thus helping my organization to introduce new competitive products and technologies for clients. Manage Telecom Projects efficiently.
I am passively involved in project planning, budgeting, controlling and helping my organization to introduce new competitive products and technologies as per industry.

Key Skills
Projects: 58888 (India times) Voice short code (MTNL, BSNL, Airtel, Tata, Vodafone, BPL, Reliance), Indian Railway (131), IRCTC (139), BSNL (198), AVA Merchandising, Value Added Services (Airtel, Hutch, Rainbow),
Telecom softwares: Voicemail, IVR Application deployment on Contarra & PEC insight IVR Platforms.
Telecom Voice: Voicemail integration with voice-PBX(Avaya, Panasonic, Nortel, Ericsson, Samsung, Alcatel) on different signals (Analog, ISDN PRI, R2MFC ) protocols, Dialogic and NMS Card configuration and worked with test utilities, Voice-PBX (Panasonic, AVAYA) Programming, VOIP-Gateway (Quantum)Programming.
IVR Technologies: Nortel IVR tool (Peri-Producer ver. 3.0) integration with IVR applications, IVR Project Management & implementation with Dialogic & NMS Cards, Voicemail solutions integration.
IT Programming Languages: VBasic version 6.0.
Back End/ Databases: MS Access, MySQL, MS-SQL, Oracle8i.
Operating System Platforms: Windows NT/W2k/XP/2003

Enterprise Experience
With Times Internet Ltd. Gurgaon. As Project Manager (IVR voice) from Apr 2007 to Till Date.

Job Profile:
• Managing Voice Projects for VAS applications on Times group short code “58888” for all telecom operators like Airtel-PAN India, Vodafone-PAN India, MTNL-Delhi, MTNL-Mumbai, BSNL-PAN India, Tata-PAN India, BPL-Mumbai, Reliacne-PAN India.
• Managing Integration and configuration of VAS servers with combination of Voice processing Cards at different telecom signals like 'Analog, ISDN-PRI, SS7-PRI, R2MFC”.
• Managing Processes for implementation, Quality & Analysis and testing which used by service delivery, QA and Testing team all together.
• Evaluate the functionality and capability of newly launched IVR platforms and Voice Processing cards as per VAS industry's protocol.
• Implemented the Processes for “VAS server's Monitoring, IVR application integration, IVR application troubleshooting, IVR application designing, IVR application configuration, Content Uploading.
• Provide the advantages, profitable-suggestions, features and capabilities of Voice platforms to business and enterprise-marketing teams.
• Major responsible for functionality and services up time of VAS (Voice) services at rate of 98% with 24X7 hours.
Projects: Call forwarding to different network through Voice (ISDN-ISDN PRI) & VOIP (ISDN-SIP-ISDN) Protocol, Music Message dedication, Ring tone download, Live Astrology, Live TV contests.

With Parwan Telecom Technologies Pvt. Ltd., Delhi as Sr. Engineer from Feb 2002 to Mar 2007.

Job Profile:
Deployment of various IVRs Applications using PEC InSightIVR GUI tool, Designing the call Flow and Database, Develop Middleware Utilities in Vbasic for handshaking between the database and IVRs.
Providing the technical support on Voicemail, IVR and VOIP gateway configuration and training to the customers and vendors engineers.
Installing and integrating PEC's Voicemail 'Voice Saver' with different Voice PBX (Avaya, Nortel, Panasonic).
Tweaking the switch parameters and providing the guidance to service engineers about the integration of our software with their switch.
Testing and diagnosing the faults in both Software and IVR application as well as PBX/Switch configuration.
VOIP Gateway (Quintum) Programming.
Maintain the Office Network and communication infrastructure as an additional work power.
Projects: BSNL (198) for Complaint booking and rectification, Payment Reminder, Meter Reading; Indian Railway (131) for Train and PNR enquiry with NTES/PRS port of CRIS; Value Added Services on ISP's (Airtel, Hutch, Rainbow).

With INTIME TELECOM PVT. LTD. as Sr. Service Engineer from Sep 2000 to Jan 2002

Job Profile:
Installation & Servicing of Voice-PBX (Panasonic, Crompton Greave, Creative, Coral), Communication equipment-FAX (Panasonic, Godrej, Sharp).
Customer Support/AMC revenue assurance.
Co-ordination between clients and executive team.
Handle a team size of 8 service engineers and reporting on daily basis.
In house repairing of FAX and Telephones at component levels.

With MULTILINE TELECOM LTD. as Service Engineer from Aug 1997 to Aug 2000.

Job Profile:
Key Telephone Systems and FAX (National Panasonic India) installation and services at onsite (customer's end).
Customer Support/AMC revenue assurance.
Console programming through Computer and installation of all KTS and FAX.
In house repairing the FAX and Telephones at component levels.

With ACER TELECOM LTD. as Service Engineer from Sep 1995 to Jul 1997.

Job Profile:
Installation and servicing of EPABX and FAX (Crompton Greaves, Samsung, Morata, Panasonic) at customer's end.
Customer Support/AMC Payment Collection.
Repairing the FAX and Telephones at component levels in house.

IT Projects
As Project Leader for Times Internet Ltd on 58888 IVR Voice short code from April 2007 -- till date.
Team Size: 8
Location: Delhi, NCR, Mumbai, and Pune.
Profile: Caller Dials on voice short code '58888'. IVR application greets him with language as per region and provided menu options. After user's desire choice, IVR provides the information and greet with different flavors of VAS applications. In ringtone download options, IVR record the request with caller details and send a SMS push to ringtone server for ringtone SMS. For other information, IVR fetched the data from database (MySql, SQL, and Oracle) and IVR play out the received information to caller and log the call with thanks.
Role: Design the IVR call flow and database in MySql, Develop the utility to interact with database and Ringtone servers on TCP/IP, Install and configure IVR (Contarra) software with Telecom signal. Debug and trouble shoot the project if any issue will raise there.
As Project Cordinator for Voice Call Forwarding (Airtel, Hutch, Reliance) in Live Voice Chatting Applications from Aug 2009 -- Sep 2009.
Team Size: 4
Location: Pan India for Airtel and Reliance.
Profile: Integrate the IVR applications on both operator and forward the ISDN PRI live call to another ISDN PRI Link to make out dial. To club different networks, we used the ISDN PRI and VOIP SIP Protocols in which live call come on one ISDN PRI, routed through VOIP SIP over the UDP network and then dial out the live number through another ISDN PRI of other operator.
Role: As project coordinator and implementation of all Protocols with desire requirement.
As Sr. Engineer for Parwan's Clients on IVR Application Configuration & Development from August 2003 - January 2007.
Team Size: 5
Location: India
Profile: Design the call flow for IVR applications and develop the IVR applications as per customer requirement. Used MySql, Oracle and MS-Access database as backend. Installation and implementation with different PBX switches on different Telecom signals. Troubles shoot and Debug for IVR issues.
Role: Design the IVR call flow and database in MySql, Develop the utility to interact with database, Install and configure IVR software with Telecom signal. Debug and trouble shoot the project if any issue will raise there.
As Engineer for Megasoft Services Pvt. Ltd. on Automatic Challan Generator from September 2006 - October 2006
Team Size: 1
Location : Delhi
Profile: Generate a Challan form and take the inputs with material description, quantity and total. There is option to add up the pages on over flow quantity. Can operator add and modify the specific material. Keep records in backend database. Print 3 pages of given inputs as customer, office, and duplicate copy.
Role: Design the page as per customer, and design the database structure. Set the Print utility for different printers.
As Engineer for Telecom ISP's (Airtel, Hutch, Rainbow) on Value Added Services Applications for Mobile from April 2003 - November 2005
Team Size: 4
Location: Delhi, Punjab, Rajasthan, AP, Hyd, MP, and U.P.
Profile: Design the Call flow for IVR Applications like Horoscope, Cricket, voice message, online order, etc. Develop these applications and test on internal Lab, Integrate the solution on customer site with different media like Analog, ISDN E1-PRI, and ISDN E1-R2MFC.
Role: As Software Developer and solution integrator as well as support engineer.
As Project Leader for Indian Railway on 131 enquiry IVR System from June 2005 - September 2005
Team Size: 3
Location: Lucknow, Gorakhpur, Banaras
Profile: Caller Dials on short code '131'. IVR application greets him with language and menu options. After desire choice provides the information on Up, Down and specific train number enquiry. In Specific train, caller provides the 4 digit train number and on the basis of number, third utility takes details on NTES railway port. IVR play out the received information to caller and log the call with thanks.
Role: Design the IVR call flow and database in MySql, Develop the utility to interact with railway NTES port, Install and configure IVR software with Telecom signal. Debug and trouble shoot the project if any issue will raise there.
As Project Leader for BSNL (198) on BSNL Exchanges from September 2003 - March 2004
Team Size: 5
Location: Latur (Maharashtra), Agra (U.P.), and Gurgaon (HR).
Profile: BSNL have Public number '198' to register for own telephone complaint and notify to technician about the complaint number and customer name, then complaint rectification done by technician, and then IVR auto confirmation from customer. It also had Meter Reading which picked data from UNIX server, as well as 'Payment Reminder' which picked data and number from Oracle server. Provide the web based reporting page to view and print for customer help.
Role: Project management including Analysis & understand the customer requirement and site survey. Design the Call flow and Database for IVR application. Test and integrate the Application at customer site.

Education
• MBA in Telecom Management in May 2009 from IITM-Delhi affiliated by Annamalai University.
• MCA (Computers) in Jan 2006 from IACM, Delhi affiliated by Sikkim Mani pal University.
• 3 Yrs Diploma in Electronics & Elect. Comm. Engineering (Telecommunication Engineering) in 1995 from Board of Technical Education, Delhi.
• 12th from C.B.S.E. DELHI
• 10th from C.B.S.E. DELHI


Certifications
See above


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